Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Garavel Subaru - Service Center

Norwalk , CT

4.9
312 Lifetime Reviews Review Dealership

312 Reviews of Garavel Subaru - Service Center

Sort by
April 13, 2013

"The team is very customer centric. Service is fast and..."

- keki

The team is very customer centric. Service is fast and convenient. All of the service people I have met are friendly and helpful. They provide shuttle to office/home when you drop off car and in some situations provide loaner car. I have my car serviced here regularly and it runs great. The Service Manager has been very fair/helpful in working with me to address a chronic problem with the emission system in my car (nothing to do with the work of the dealer; a fluke mechanical issue with my car).

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
April 11, 2013

"Don explained and preformed exactly what was needed in..."

- vxg17

Don explained and preformed exactly what was needed in order to get my Subaru running like it should again. The repair was much less costly then I thought when the issues first appeared. Don took the car for a test drive and made sure it preformed the way it should before handing it back to me. Can't say enough about the level of detail. Thanks to Don and the crew at Subaru.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Gasparino
April 05, 2013

"The service at Garavel Subaru is always excellent,..."

- mjwilken

The service at Garavel Subaru is always excellent, conscientious, friendly and convenient. The availability of loaner cars is especially convenient. I have always found the service on my cars to be excellent here.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Didn't remember it, sorry
April 04, 2013

"Garavel Subaru provided excellent service today. I..."

- c1gar1

Garavel Subaru provided excellent service today. I called this morning to report an indicator light was intermittedly lighting up. The receptionist suggested I come right over so they could evaluate what the issue was. When I arrived the service writer told me they would have the problem diagnosed in 20 minutes. Within 20 Minutes I was given the diagnosis, (which was that I needed all new brakes) and that they were able to correct the issue right away if I wanted. In addition they provided me with a loaner car so I could continue on with my day. I was told the car would be ready by 12:30 and it was. And finally at pick up I was pleasantly surprised that my car had been detailed. Overall it was a very positive experience. The staff was pleasant, courteous, and knowledgeable. I would highly recommend the Garavel Subaru Service department to other Subaru owners.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
March 31, 2013

"Subaru is trustworthy and my family goes there for all..."

- nzippy1

Subaru is trustworthy and my family goes there for all our car needs so prices should be lower. You should have a family and friends discount.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sperry
November 10, 2012

"I purchased my WRX at this dealership. The purchase did..."

- magicman909

I purchased my WRX at this dealership. The purchase did not go well as the price was raised and then lowered, however, they did charge me for a spoiler which was not on the car. This was subsequently refunded, but took several weeks. On the service side, I brought the car in for a noise issue, which was not resolved. When I complained & wrote a negative review, the owner, Paul Garavel banned me from the dealership & refused to provide further service. Fortunately, other Subaru dealers were more than willing to service my vehicle & IMO have greater technical competence than Garavel Subaru.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Paul Garavel
August 25, 2012

"Scheduled when I liked and the service was done quickly. ..."

- svivier

Scheduled when I liked and the service was done quickly. Waiting area was comfortable and amenable. Parts not on hand were received within 24 hours for a follow up without hassle. Friendly, courteous and helpful service adviser!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Vivier
July 22, 2012

"Knowledgable and friendly staff in sales, service and..."

- kostolom81

Knowledgable and friendly staff in sales, service and parts departments. Even that I am not a Norwalk resident, we have purchased a car from Georgetown Subaru and realy like their service and parts departments as well.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rich Morel ( Parts Associate)
Jul 24, 2012 -

Garavel Subaru responded

Great to hear you'll be back! Thank you!

April 06, 2012

"Don and Dave made my Subaru experience not only pleasant..."

- lasala12

Don and Dave made my Subaru experience not only pleasant by their friendliness and willingness to help me. They also got my car services very quickly and set me up with a loaner vehicle to use in the mean time. Don was very engaging and helpful in answering all of the questions and concerns I had regarding my car service needs, and went above and beyond to help me fix my vehicle at a competitive rate. The rest of the staff were very friendly and helpful as well.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Gasparino
April 03, 2012

"Every time I call Georgetown Subaru I am treated like a..."

- schlegel

Every time I call Georgetown Subaru I am treated like a Queen, Thanks to Chris Aylward. I always get quick appointments and excellent Service. He watches out for me and my Vehicle and is never pushy about what needs to be done. He treats everyone like they are his own family. He dots every I and crosses every T. I like everyone at Subaru, but have formed a business relationship with Chris Aylward, so Thank You Chris for everything. Karen Schlegel

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Aylward
291 - 300 of 312 results