Needed to have my Jetta AC looked at, running warm. I stopped in on 6/23 and the ever so unhelpful service tech said no one can look at my car until 7/5. I said "you must be kidding". He simply stated "hard to believe isn't it". I am very easy going, but it was obvious no one cared. Two other managers were standing close by and no one responded. ABSOLUTELY NO EFFORT TO TAKE CARE OF THE CUSTOMER! I have a very successful sales career for 30 years, because I always take care of the customer. Not my experience here!!!