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Garnet Volkswagen - Service Center

3.0

4 Lifetime Service Reviews

1620 Wilmington Pike, West Chester, Pennsylvania 19382

4 Reviews of Garnet Volkswagen - Service Center

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March 27, 2017

"Excellent Service"

- Mgrasty

The Service staff was excellent. Diagnosed problem quickly and price was fair. As a woman I'm always skeptical about going to repair shops. They made me feel safe and they did not take advantage. I will return there and I will recommend them to all my family and friends

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Recommend Dealer
Yes
Employees Worked With
Brandon
March 25, 2017

"SERVICE SUCKS"

- Sportschick16

Took car into service, asked for a oil change and tires rotation. Just got oil change and all these recomendations that i am happy i did not fall for due to service i received just for an oil change. I asked for tires rotation but did not get and was not made aware of it but initially charged for it. So the next day i called to ask why my tires were not rotated and it took Brandon 1 full day to figure out why, then i was supposed to be refunded but then was charged again!!!!! Without any courtesy call stating there error. I had to call and ask why was i charged and just got a response "oh we put in the refund today for double to amount" WELL IF YOU KNEW THAT YOU CHARGED ME AGAIN THANKS FOR LETTING ME KNOW!!!! CUSTOMER SERVICE SUCKS!!!! NO ACCOUNTABILITY ON THERE PART BOUGHT CAR FROM HERE AND WILL NEVER COME BACK!!! Go to the Delaware Smith VW where service is cheaper and no tax for service!!!! YOU HAVE LOST A RETURNING CUSTOMER - AND I WAS PLANNING ON TRADING IN SOON I also noticed that the whole service department has got a whole staff makeover - NOTE TO OWNER - YOU SHOULD DO WHAT YOU NEED TO DO TO GET THEM BACK - BECAUSE YOUR GOING TO DEFINITELY LOSE CUSTOMERS WITH THAT CLOWN ACT OF SERVICE EMPLOYEES

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Recommend Dealer
No
Employees Worked With
Brandon - Service Advisor and Brandon - Service Manager
June 23, 2016

"Thoughtless service"

- Scott Blackburn

Needed to have my Jetta AC looked at, running warm. I stopped in on 6/23 and the ever so unhelpful service tech said no one can look at my car until 7/5. I said "you must be kidding". He simply stated "hard to believe isn't it". I am very easy going, but it was obvious no one cared. Two other managers were standing close by and no one responded. ABSOLUTELY NO EFFORT TO TAKE CARE OF THE CUSTOMER! I have a very successful sales career for 30 years, because I always take care of the customer. Not my experience here!!!

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Recommend Dealer
No
Employees Worked With
-
April 24, 2014

"Great place for service"

- jtb283

I purchased a 2009 VW Gti from Garnet new. I have always gone back to them for service even though there is another VW dealer 5 minutes from my house, and Garnet is about 40 minutes away. Their service department is amazing. They have always helped me out with issues I have had and are always very generous. Their waiting room is great as well. I highly recommend them for purchasing a car and especially going in for service.

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Recommend Dealer
Yes
Employees Worked With
Mike Smethurst
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