Gary Rome Hyundai

Dishonest! I'm very disappointed with the sales person not listening and being condescending. I've been leasing with these people for more than 10 years but sin I'm very disappointed with the sales person not listening and being condescending. I've been leasing with these people for more than 10 years but since they moved to a bigger building their egos and greediness grew even bigger. I'm not even gonna talk about the service department. It's absolutely xxxx. If they can come up with a way of charging you for the air that you breathe while in there, they'll do it. Never again!!!!! More

The service department is very well versed in professional speech and knowing how to really pull you along…to xxxx. Get ready to grab the popcorn and cue the violins. I had a ‘knock sensor’ rep professional speech and knowing how to really pull you along…to xxxx. Get ready to grab the popcorn and cue the violins. I had a ‘knock sensor’ replaced on my Tucson after having it less than a year. I was driving the car then it went into limp mode ( where the car won’t go over 30-40 miles to protect the engine) on the Mass pike. Very scary and dangerous !Then another 6 months later same thing happened again and yes vehicle went into limp mode again on the Mass Pike. It’s been 3 weeks since I’ve had it towed in. Do you think it’s been looked at, we know what’s going and I’ve been communicated with through this stressful process? Nope. My service advisor Felix disappeared and was told he no longer worked there. It’s just as well since he could not be bothered to ever acknowledge or speak to me even when after calling numerous days and times, I finally turned up in person. Spoke to Megan the manager quite a few times and in depth to no avail. She’ll really give you a good idea of “everyone’s stories being different and not the same” when I spoke of the long wait list ahead of me with all the people they have endlessly waiting. Still no diagnostic check, still no answers and still regretting my decision of choosing this lowest dealership. Took me 2 weeks to get a courtesy vehicle as well with me calling basically everyday. But hey loved the courtesy vehicle but do not love the lack of integrity, actually professionalism, respect and honesty that comes with this package of absolute xxxxxxxx. This is not something I ever thought I’d write about and really fits a horrible soap opera you can’t turn off the TV because it’s so disgustingly sick. This will be my last time purchasing a Hyundai and my last interaction with Gary Rome Hyundai. I own a Vizsla myself and still wouldn’t use him to entice naive customers to think I actually cared about people. More

Michael was great. He understood my situation and helped in find a new car in budget. The most important thing is they take care of the car registration and deliver you He understood my situation and helped in find a new car in budget. The most important thing is they take care of the car registration and deliver your car to you. More

Dishonest, don’t back up their word, sell cars with false info on car faxes. info on car faxes. More

After very disappointing experiences with multiple Toyota dealers, I went to Gary Rome Hyundai to buy my hybrid. Everyone I met there was helpful and courteous. Sales process was quick, easy and no nonsens dealers, I went to Gary Rome Hyundai to buy my hybrid. Everyone I met there was helpful and courteous. Sales process was quick, easy and no nonsense. Trade-in value was fair. Follow-up communication has been excellent. Highly Recommend More

Awesome experience purchasing my car, but scheduling service....a whole different ball game. They are scheduling 3 months out. This changed my feelings about the dealerships service dept. service....a whole different ball game. They are scheduling 3 months out. This changed my feelings about the dealerships service dept. More

I was on a waiting list to be one of the first to purchase a Hyundai Ioniq 5 in 2022, and Hyundai assigned my deposit to Gary Rome. In March, I got a call that my vehicle was on its way. My family an purchase a Hyundai Ioniq 5 in 2022, and Hyundai assigned my deposit to Gary Rome. In March, I got a call that my vehicle was on its way. My family and I came in to test-drive. We liked the car, and I was ready to purchase the vehicle on the spot. However, the sales person informed us that the dealership's policy was to charge 5K over MSRP. I tried to negotiate this politely- the car was already quite pricey. The sales person said he would check with his manager, came back and said there wasn't much he could do, but promised to check once more and call me back. I never got any further contact from the dealership, not even to follow up and tell me they wouldn't sell me the car at close to MSRP. The price-gouging was bad enough, but to not even have the courtesy to be back in touch with me showed utter disdain for a customer who was clearly prepared to buy a car. Spend all you want on funny local TV ads, Gary Rome - treating customers who don't want to pay thousands over MSRP like dirt is no way to run a business. I just bought a Kia EV6 from a rival dealership, didn't pay a penny over MSRP, and couldn't be happier with my new electric car. More

Disorganized, pushy and does not listen. Visited Gary Rome in hopes of wanting to test drive a vehicle and maybe make a decision for a new vehicle purchase, yet left not wanting to purchase Visited Gary Rome in hopes of wanting to test drive a vehicle and maybe make a decision for a new vehicle purchase, yet left not wanting to purchase from Gary Rome ever. Having never even driven a Hyundai, I was unsure of what I wanted but wanted something practical. Started the process online and not only was I hounded by phone calls from someone to come in and test drive, I was also not listened to. I not only put the vehicle I wanted to test drive in your online system but I also put my trade-in in as well and setup an anticipated test drive date. Upon getting to the dealership, not only did they not have an appointment but they didn't even have my trade-in or test drive vehicle. Upon visiting the dealership, I was introduced to a salesperson who, was absolutely one of the core reasons I did not purchase, but not entirely. I wanted to test drive, that is it; not discuss numbers or have my credit run but she wanted no part of that. She had the wrong car in my profile, or didn't have my trade-in; when I asked if the systems sync she simply said "I'm doing the best I can.". We test drove the vehicle, with her in the vehicle and was not knowledgeable about the vehicle at all. Even commented about a couple other vehicles and she didn't offer to have us drive those. In the end, she was extremely rude and pushy; I reiterated to her I simply wanted to test drive. She inquired if I wanted to go over numbers, what other cars I was looking at and "when I was going to make a decision." She said she had to go talk to her manager, for whatever reason and we left which results her chasing after us and saying she wanted to give us her business card. It's her fault any part of this failed as well as the rest of the staff. Looking around, everyone was not helpful to other guests and if she respected what I was looking for or even attempted to listen to what I was looking for then this whole scenario would go so much different. More