From his initial contact by phone to answer my questions to helping me plug in my iPhone and choose a Mozart concerto when I left the dealership in my brand new Buick Envision, Paul Bacon exceeded my highest expectations in terms of providing information, putting me at ease (offering me coffee, etc.,, patiently reexplaining points I had forgotten). Every time I walked into the showroom, even if he was on the phone or had a client at his desk, he immediately said hello, pointed to an empty chair in front of him and free himself to give me his undivided attention politely. It was quite magical. The respect and kindness he showed me were memorable, and as I left, I felt I had made a new friend. Jason Fontaine couldn’t have been nicer or more efficient. And the guy named Nick who did our registration was equally considerate, friendly, and an ace at fast work.