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Gateway Automotive - Service Center

4.4

111 Lifetime Service Reviews

501 38th St S, Fargo, North Dakota 58103

111 Reviews of Gateway Automotive - Service Center

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September 07, 2018

"2019 White Traverse. The very best SUV"

- BULLITSKO

Had the oil changed on 2017 Traverse and went to the sales area and found a 2019 white Traverse that Ron Hanson secured the very best deal and bought it. Very Happy!!!

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Ron Hanson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Blythe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Lehfeldt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 10, 2018 -

Gateway Automotive responded

We are pleased you found a vehicle on our lot while waiting for your oil change! Thank you for servicing and purchasing your vehicle from Gateway Chevrolet Cadillac. Enjoy your new Traverse!

July 10, 2018

"Great Shopping Experience"

- GME

I was shopping around for a affordable SUV. Alan listened to what I was looking for and provided additional options that I hadn't previously considered. I ended up with a nice, slightly used SUV instead of a new one. While I was there, Alan had other customers stop in to see him but never made me fill rushed. Instead, he multi-tasked to take care of everyone as efficiently as possible. In the small amount of time I spent with him, I was able to tell that he is an extremely hard worker and great salesman.

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Recommend Dealer
Yes
Employees Worked With
Alan Drewes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 11, 2018 -

Gateway Automotive responded

Thank you for sharing your experience with us at Gateway Hyundai Nissan. We are pleased to know you enjoyed your time with Alan. Enjoy your new vehicle and we look forward to earning your business again in the future.

June 27, 2018

"Came to the rescue not once but twice"

- Seriously illegal

Extremely helpful in some very chaotic events that had me downright furious. Normally I feel like I'm talking AT someone about situations with my car and they're just listening for an opportunity to hop in and state why they didn't do anything wrong. Not with Luke though. He actually seems to get why I was upset and why it matters that my car is fixed. I was about ready to burn things down, but he went beyond what I expected to make things right . I think if you have reasonable expectations and a legitimate issue, he will be able to find a resolution to make you happy. What more could you really want?

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Luke Bentley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2018 -

Gateway Automotive responded

We are pleased to have the opportunity to fix a mistake or misunderstanding on our end. We thank you for the willingness to work with us to get this right. Customer satisfaction means a ton to us and we strive to make sure every customer leaves our dealership satisfied. Thank you for your business to Gateway Chevrolet Cadillac. We look forward to working with you again in the future.

May 24, 2018

"Negligent service center"

- kevin clauson

Took my truck in for an oil change and ended up with a destroyed rear differential. After leaving the service center I drove home, an 80 mile trip with part of the drive on gravel roads, and didn't notice anything wrong right away. Truck sat for a week or so and I used my motorcycle for the time being. Once I started driving the truck again I noticed the rear end had some issues, grinding and howling noises, binding gears, lurching, etc. I looked under the rear of the truck and there was oil on the ground and all over the underside behind the rear axe. The service center had never put the plug back in after checking the rear differential fluid. I crawled under the truck and stuck my finger in the plug hole and it was dry, and I was able to pull out small pieces of gravel and small shards of metal. I filled the rear diff with 2 full quarts of gear lube (keep in mind the rear diff holds approximately 2.3 quarts of fluid) and was able to use a plug off a piece of farm equipment as a temporary solution. Called Gateway and explained what they did, and Don, service advisor, agreed to have the truck towed in and promised they would repair it at no charge as it was their fault. When I went to pick up the truck after it was "repaired" I was told that the only issue they found was a couple of bearings that were bad. Don said the gear set was in perfect condition. I took it for a drive in town and there were multiple issues, a deep howl from the rear end, the gears weren't engaging during shifts, and vibration. There were 2 times the rear end started to bind, quickly slowing the truck to a near stop, then the rear end would release and send the truck lurching forward. I was lucky enough to be able to apply the brakes in time to avoid hitting the cars in front of me, and the drivers behind me luckily were able to move in time as well. Took the truck back to Gateway and told Don and the service tech what happened. They told me that's normal and I just need to drive it for a few days to allow the gear lube to completely lube the bearings. I said I didn't feel confident that was the issue and that I didn't feel comfortable driving it when it's clear something was not fixed correctly. They kept insisting that it was not issue and they refused to take it back in to look at it again. Reluctantly, I left to start my 80 mile drive home. On the way home the rear end kept acting up with the same issues. I decided to take it back so I backed into an approach to turn around. When I put it in drive the gears in the rear end wouldn't engage and the rear axe just vibrated. After shifting from reverse to drive a few times there was a loud clunk, a groaning noise, then the rear end finally loosened up and the truck lurched forward. I left the truck at Gateway and asked the service advisor to pull the rear diff apart and make sure the gear set was actually intact and installed correctly. A couple days later Don left an extremely rude voicemail telling me I need to bring the loaner vehicle back and get my truck. He stated that 3 techs drove it and said it was "perfect," but, then later in the voicemail he said 2 techs put it on the hoist and listened to the rear axe with a scope and there's nothing wrong. It was clear from the way he spoke in his rude and angry voicemail that he was lying. I went to pick up the truck again and have driven it for a couple days now. It has the same issues happening in the rear diff. I know the gear set was ruined because of the gravel and water that entered the rear diff after the negligent Gateway service center left the rear diff plug out, allowing the rear end to run dry. So here I am, a disabled veteran, with a truck that I can't rely on, that isn't safe to drive, will not be able to pull a trailer; and Gateway refuses to fix it correctly. I would never recommend anyone to buy a vehicle from Gateway or use their service center. Update- After attempting to contact the owner of Gateway to discuss the issues they caused to my truck I received an email from the service manager, Luke Bentley, and he came up with a couple of ideas of how the situation could be remedied. Even though he did that, he also insisted numerous times that his service center was not at fault, even though they were the ones that didn't replace the differential plug allowing the rear end to run dry, and he would fix it just to be "nice." I asked that they just order a new gear set, axle shafts, and all bearings/shims/sleeves needed to rebuild the rear end, and to completely wash the rear axle assembly prior to reassembly. He stated that was just too much work for his tech to do. He then said he found a used rear axle assembly that he could order and would just swap out the rear end. I said I'd rather have the rebuild, but he was insistent that he would not do that, so I finally agreed to just swap it for the used rear assembly. He also told me the rear assembly would have a 12 month, unlimited mileage warranty on the axle assembly and labor. So, I took the truck back in when the axle arrived to have the work done. After a couple days it was done, June 7th. Before going to pick it up I called and requested that the old rear assembly be placed in the box of my truck because I would be taking it with me. I got the impression that they did not want me to have the assembly, and for some reason they removed the plug before placing it in my truck and gear lube ran out into the bed. Before leaving the dealership I asked Don where my paperwork was that listed out all repairs and parts replaced since this ordeal began. I also asked for the paperwork outlining the warranty, and the paperwork from the company they ordered the used rear assembly from, that Luke Bentley had promised I would get. Don printed out the paperwork from the first time they tried repairing it. I said that wasn't all the paperwork I was promised and asked to talk to Luke. Don called over to Luke's office and then said he would print the paperwork. I asked if I could talk to Luke, Don didn't say anything, he just grabbed the paper off the printer and handed it to me without saying anything. Once again he only printed the paperwork from the first "repair." I asked if that was it and he didn't answer, just turned away silent and pretended to work on his computer. It was clear that neither Don or Luke had any intention of doing the right thing. When I left the dealership with my truck it seemed to drive ok. Once I got to the highway I noticed there was vibration in the rear end, the vibration gets worse the faster you go, and it also causes some drifting issues. It's obvious that something was not aligned or fastened correctly. I put the truck on ramps and crawled under to take a look. The driveshaft seems to have a lot slack in it, which would explain the vibration that increases with speed. I'll have to hoist it so I can check everything else out a little closer. I have emailed Luke a few times to see if I could get the paperwork he promised me, and he refuses to respond. Also worth noting: when I had the truck up on ramps I looked over the underside of the truck. When I rolled underneath the oil filter I noticed the initials KC scraped into the side of the filter. When I change my oil at home I carve my initials into the oil filter, that way if I take it somewhere else to have an oil change I can see if they changed the filter. It's pretty clear they did not change the oil filter on May 1st, I'm wondering if they took the filter off and drained it before putting it back on or if they just didn't remove it at all. Either way, that is an extreme amount of negligence. The last time I spoke with Luke Bentley was when I dropped the truck off so they could swap the rear assembly. Before he brought up anything about working on the truck he kept asking me to remove my review of the service department. He told me other dealerships wouldn't be so nice to repair a vehicle when a customer leaves a bad review and he/Gateway were better than all those others because he decided to help me out. It was a pretty bold, and sad, move for him to ask me to take down a review when it was his service department that has been completely at fault from the very beginning. I have stated events as they happened, and their response to the issue and felt that everyone deserves to know what kind of service, or lack thereof, to expect from Gateway Chevrolet. So I will not be removing my review, I might even send this review to numerous newspapers to make sure even more people know how they operate.

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Recommend Dealer
No
Employees Worked With
Luke Bentley
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Don Tollefson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : I can't remember the name of the service tech or the other 2 advisors that I briefly dealt with.
Jun 04, 2018 -

Gateway Automotive responded

We have been in contact with you via email and phone regarding this situation and will continue to do so until we come to a resolution with this situation. Thank you.

April 19, 2018

"2 missed calls in 2 weeks and I get threatened by Chris"

- DDumdai

Having factory work done on my car so I had a rental car from gateway while my car was being repaired. I missed 2 calls due to working double shifts and when I call 2 weeks later Chris threatens that he was about to call the cops on me cause my car has been ready for 2 weeks. Arrive at Gateway and he says "oh it takes me threatening to call the cops to finally get you here huh" and tries to charge me $600 for over rental fees I only had $400 and paid that but I felt so intimidated but dont feel I should have had to pay anything. Edit: 1 call on March 28th and 1 call on March 29th and 1 email that I still have no proof was sent equals multiple people contacting me? In 2 weeks 3 points of contact you feel is enough to warrant a "call the police" THREAT? You have service vehicles that could have stopped by the address on file, I renewed my rental on March 30th. Asking them if my vehicle was done and they had no idea. Maybe communicating between your own departments may be a good idea too.

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Recommend Dealer
No
Employees Worked With
Chris Heinz
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 20, 2018 -

Gateway Automotive responded

I am sorry you feel that way regarding this situation but we did have multiple people try reaching out more than two times with no response in 2 weeks, this was clearly a miscommunication but could have been easily handled better on both sides. I hope the repairs that were completed are satisfactory, thank you for your time and have a good day.

March 14, 2018

"Don't waste your time!"

- Fedup

I took my truck in after it had already been Diagnosed by another dealer. He took a copy of their diagnosis and told me it would be done in 2 days. After many repeated phone calls trying to get ahold of somebody and being told it would be done soon. It ended up being done a week after I dropped it off. I would not recommend this deal to anybody. Their customer service in the service department is terrible. And apparently they don't stock any parts on hand whatsoever.

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Recommend Dealer
No
Employees Worked With
Dan Dardis
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cody
Apr 09, 2018 -

Gateway Automotive responded

I am sorry for the miscommunication during the repair process, this is on us and we do hope to correct this going forward. I hope we can earn your business again and make it right.

January 11, 2018

"Great turnaround"

- another unhappy Hyundai Srvice Customer

I have been an extremely loyal customer for nearly 10 years at Gateway. When a bad situation arose the team got together and communicated with their customer. That is a sign of being loyal to a customer... well done.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Brandt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cory Axvig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Cole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 12, 2018 -

Gateway Automotive responded

We are sorry about the issues with your vehicle and that we were unable to get this corrected promptly as there were issues with the ordering of parts from Hyundai. However we have ever only asked two people to not return to our shop and you're the second so I can understand how this may have upset you, but violence is not the answer. I hope you're able to get your vehicle repaired properly and get you back on the road, thank you for your time.

August 14, 2017

"Great experience all around!"

- RioDJ

Don Tollefson has been very helpfully each time I stop in for routine maintenance, etc. He is very honest, respectful, and willing to explain things in detail. I even had a charge that should have been covered under warranty over the weekend (due to a mistake by another employee), and he called me promptly the following Monday to inform me that it will be refunded. Great service!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Tollefson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2017 -

Gateway Automotive responded

Thank you for servicing with Gateway Chevrolet Cadillac. We are pleased to know your service visits are going very well with Don. Thank you for sharing your experience with us, we appreciate that and your business. We look forward to continuing serving you quality business.

August 11, 2017

"2017 Nissan Rogue lease. "

- jaspersig

We were very pleased with the professional and courteous service we received leasing our new 2017 Rogue with Tim and Gateway Nissan. The entire process went smoothly and comfortably which is important to us. We really enjoy the Rogue.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Brandt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2017 -

Gateway Automotive responded

Thank you for sharing your experience with us at Gateway Hyundai Nissan. Your business is greatly appreciated and we are pleased to know your buying process was professional and smooth. Thank you for your business, we look forward to working with you in the future.

August 10, 2017

"Another New One from Jeremy Jenson"

- peter

Went into Gateway Chevy for a oil change and Jeremy sold me anew Caddy the deal went like they always do there smooth and pleason

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Jenson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 11, 2017 -

Gateway Automotive responded

Well that's one heck of an upgrade, oil change into getting a new car! We would like to say thank you for your purchase and we appreciate your business not only in our sales department but also service. Thank you for being such a loyal customer and we hope to see you in service for your first visit soon! Thank you and have a great day.

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