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Gateway Automotive - Service Center

Fargo, ND

3.8
123 Lifetime Reviews Review Dealership

123 Reviews of Gateway Automotive - Service Center

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December 23, 2020

"My service appointment last week was NOT a pleasant..."

- Elizabeth

My service appointment last week was NOT a pleasant experience. But THANK YOU to Luke Bentley for going above and beyond by remedying all issues.

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Recommend Dealer
Yes
Employees Worked With
Dec 23, 2020 -

Gateway Automotive responded

Thank you for the feedback, I am happy to hear that Luke was able to assist you and get the situation corrected!

August 26, 2020

"I came in with a rattle on my exhaust I figured it was..."

- BONES

I came in with a rattle on my exhaust I figured it was something simple like a clamp or a heat shield. I wish I would have gotten the customer service guys name as I can seem to find him under the tabs below of representatives. He was an Asian guy working in the Nissan service department. He resolved my issue and sent me on my way within minutes. Truly top notch service, I will specifically be going back to him for all my future needs with my Nissan Frontier. Whoever reads this should let that guy know he made my day!

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Recommend Dealer
Yes
Aug 27, 2020 -

Gateway Automotive responded

Thank you for leaving us an awesome review! Also want to thank you for your kind words regarding Jason Joop as we know he appreciates it! We are more than glad to have helped you out and we greatly appreciate you and your business. We look forward to working with you again!

August 07, 2020

"Though my relationship with this dealer started out rocky..."

- LowCruze

Though my relationship with this dealer started out rocky due to some mistakes, Luke the service manager has went above and beyond to make things right. They have been great to work with and are always helpful with questions I have. The advisor Mike is great. Friendly, punctual, and keeps you informed. Great place for service.

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Yes
Employees Worked With
Aug 10, 2020 -

Gateway Automotive responded

Thank you for leaving us a review! I am glad to hear this and we greatly appreciate your business. We hope we can continue this relationship with you going forward. Have a great week ahead of you!

June 14, 2020

"Awesome always helped me always responded on time best..."

- denis8003

Awesome always helped me always responded on time best guy to go to when you bring your car to always had a good smile being there

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Yes
Employees Worked With
Other Employees : Martin as well awesome
Jun 15, 2020 -

Gateway Automotive responded

Thank you so much for the kind review! We greatly appreciate you and your business and hope to keep working with you in the future!

March 02, 2020

"Great car with advance technology.Great service from..."

- Leela pokhrel

Great car with advance technology. Great service from Trevor and would love to do business with him again. Friendly and would help you out with anything. Exceed my expectations and my need.

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Yes
Employees Worked With
Trevor Aakre
Mar 03, 2020 -

Gateway Automotive responded

Hi Leela, thank you so much for the review! I am glad to hear Trevor was very helpful in finding you your new vehicle! I also want to thank you for the kind words regarding Trevor as we know he appreciates it! We hope you enjoy your new vehicle!

January 24, 2020

"Superior Customer Service A+++++++"

- Nick L

I have been going to Gateway for all my service since purchasing my truck out of town back in 2016. I've had several concerns with my transmission on my new truck. Gateway has literally bent over backwards for me trying to find a solution to my ongoing issues. I have had nothing but the best experience working with Dan Dardis (Service Advisor) and Luke Bentley (Service Manager). They are a couple of the most down to earth friendly guys and willing to help you in any way possible. If I could make this a 10 star review I would. Luke - It was a pleasure to finally meet and discuss my vehicle concerns with you. And for always answering my text messages and phone calls too. THANK YOU! I am grateful for our relationship. Sincerely, Nick Luchau

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Yes
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Jan 27, 2020 -

Gateway Automotive responded

Hi Nick, thank you so much for sharing this with us! I am glad to hear you've received nothing but the best experience from our service team! We value you and appreciate your support! I also want to thank you for the kind words regarding Dan and Luke, as I know they appreciate it! I hope we can continue this relationship with you in the future and that you have a great week ahead of you!

December 09, 2019

"Great Customer Service"

- Steve Haaby

I was in for a brake recall issue. He understood that recall items are an inconvenience. He offered very timely communication and get me on the road as quickly as possible. Thanks, Dan!

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Yes
Employees Worked With
Dec 10, 2019 -

Gateway Automotive responded

We thank you for your time, patience and business! I'm glad to hear we got you back on the road in a timely manner! I hope you have a great rest of your week and thanks again!

November 18, 2019

"HORRIBLE SERVICE DEPT"

- BRIAN

By far they have the worst service dept I have ever been to. Had an appt at 8:30 am for a recall so my truck doesn't start on fire, get there at 8:15 and of course the line to get registered in for my appt is out the door. I sat there until after my appt with not one employee checking on people waiting to get in to shop. I left. I should have known better because its the same thing EVERY SINGLE TIME I HAVE BEEN THERE.

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Recommend Dealer
No
Employees Worked With
DIDNT HAVE A CHANCE TO WORK WITH ANYONE SINCE NOBODY GAVE ME IT
Nov 21, 2019 -

Gateway Automotive responded

I am sorry to hear you feel this way, I believe our service manager Luke Bentley reached out to you and discussed this. I hope we can earn your business again in the future, thank you for your time.

October 18, 2019

"Terrible Service"

- ronnorthwind

I came to your service department at 7:50AM on Oct 14th to have a Check Engine Light diagnosed and repaired. I waited outside in front of the service entry doors for 10 minutes while watching 3 other cars enter the Express Service door. I got out of my 2013 Malibu and walked into the service depart and was ignored until I approached Don Tollefson's workstation and told to wait since he was busy at computer. He finally acknowledged me and asked me if I had an appointment. I did not since I was unable to schedule an appointment in advance of me departing back to Colorado Springs after attending a wedding that previous Saturday. He told me he had 60 other appointments and wouldn't be able to get me in and probably not even Tuesday. After some prodding on my part he finally grabbed a code reader and indicated a solenoid gas sensor error. I was amazed at his total lack of compassion or professionalism and ended up leaving without having problem resolved. I think what really pissed me off is when he said "have a safe trip" while I was leaving and that I should be ok to drive it. TOTALLY UNSATISFACTORY, UNPROFESSIONAL. I had to drive 1000 miles back to Colorado Springs with the light still illuminated and am going to a real service department to get this issue resolved. Thanks for nothing and putting our return trip in jeopardy and our safety at risk.

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Recommend Dealer
No
Employees Worked With
Don Tollefson
March 25, 2019

"Fabulous Customer Care!"

- Donna and Mike

Thank You Zach! A flashing yellow engine light and hours from home is enough to cause anxiety...within minutes of arriving at Gateway our calm was set in by the amazing care by Zach! He stayed focused on our situation and kept us informed throughout. At the same time he seamlessly juggled other customers with the same care. To have to work with both Canada Hyundai as well the United Sates counterpart...warranty, approvals,... Zach stayed calm, professional and very knowledgeable. We always felt he had out best interest at hand. Zack has even gone to work on his day off to address our particulars and ensured if we needed his assistance at anytime a contact number was given. Thank you so much Zach as you have no idea the impact you had on us and a true role model of what customer care is! Gateway you have a gem with Zach!

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Yes
Employees Worked With
Mar 26, 2019 -

Gateway Automotive responded

We are pleased by your kind words in regard to Zach at Gateway Hyundai Nissan! We are happy to know we were able to get you all situated and back on the road with the peace of mind of a working vehicle. Thank you for servicing at Gateway!

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