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Gateway Chevrolet

Avondale, AZ

4.5
8,253 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership. In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business. A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied. In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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9901 West Papago Freeway

Avondale, AZ

85323

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Showing 8,253 reviews

July 12, 2022

DISHONEST VERY EXPENSIVE UNPROFESIONAL NEVER GO BACK TO THIS PLACE WORSE CUSTOMER SERVICE LAST TIME More

by GINA051772
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
cory
Jul 16, 2022 -

Gateway Chevrolet responded

Thank you GINA051772 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

Jul 16, 2022 -

GINA051772 responded

YOU SHOULD NOT BE CALLING MY DAUGTHER THAT IS VERY UNPROFESIONAL IF I DONT ANSWER YOU CALLS IT IS BECAUSE I DONT WANT IT! AND YOU ARE BOTHERING MY DAUGHTER WHAT IS WRONG WITH YOU?! I ALREADY REVIEWED YOUR SERVICES HAS THE WORSE TAKE MY CAR FOR OIL CHANGE AND GOT IT BACK WITH CHECK ENGINE LIGTH ON AND THE AC NOT WORKING . STOP CALLING MY DAUGTHER LIDIA OR I WILL REPORT YOU WITH BBB YOUR STORE DIDNT DO NOTHING ANY EFFOR TO FIXED MY CAR

July 12, 2022

Got in my car, noticed the driver side mirror was pushed in. When I got home, I saw why it was out of position. Someone hit a side wall and scratched the paint off. It has the blue Chevy paint that is all o More

by dpbanda6
Recommend Dealer
No
Employees Worked With
Dan Bieber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Gateway Chevrolet responded

Thank you dpbanda6 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We are pleased to learn that you had a chance to talk with someone from our management department and resolved this issue. We value your business and look forward to your next visit with us here at Gateway Chevrolet. Best Wishes, Team Gateway

July 11, 2022

Great service That was friendly and knowledgeable about Clean service area Prop service Is vehicles done when promised More

by grumpy1597
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Acosta
Jul 13, 2022 -

Gateway Chevrolet responded

Hello grumpy1597, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Gateway Chevrolet, INC. and we hope to see you again. Best Wishes, Team Gateway

July 11, 2022

Quick in and quick out. Their service is always prompt and professional. We never have any issues. More

by joebwest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 13, 2022 -

Gateway Chevrolet responded

Hello joebwest, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

July 11, 2022

UNORGINIZED , MISCOMMUNICATION, UNPROFESSIONAL, CARELESS, LIZ DIAZ from service ,MICHAEL FUENTES sales LORENZO MORA manager INCOMPETENT More

by ZEFERINA SOTO
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
LIZ DIAS , Michael Fuentes, Gabriel Salazar
Jul 16, 2022 -

Gateway Chevrolet responded

Thank you ZEFERINA SOTO for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

July 11, 2022

Your service insists on hanging onto peoples vehicles before they even LOOK at them! Mine was there over 24 hrs without being looked at. No cuurteousy vehicle to accommodate same. More

by BPERRYTN
Customer Service
Recommend Dealer
No
Employees Worked With
Service dept.
Jul 13, 2022 -

Gateway Chevrolet responded

Thank you BPERRYTN for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

July 11, 2022

Service is bad and I was there Friday for oil change tire rotation and I waiting five hours for that no good More

by ROY_REYES75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I think you they have to do more work and be less in the cell phone
Jul 13, 2022 -

Gateway Chevrolet responded

Thank you ROY_REYES75 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

July 10, 2022

The over all car buying experience was pretty good until I got to the finance department. I worked with OMAR POLO in finance and he gave me a horrible experience. I understand the dealership is a business t More

by Customer
Recommend Dealer
Yes
Employees Worked With
Erasmo "Razz" Quirino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Polo, Andrew Cruz, Jesse Acosta
Jul 31, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We would like to thank you for bringing this to our attention and we are happy to pass along your comments to the team here at Gateway Chevrolet. We sincerely value your business. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Team gateway

July 09, 2022

They were great! They had what I needed and we got the sale done easily and I was on my way. If I ever need anything else I will go back to them. More

by LISAMUSHU.DF@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yessenia Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Gateway Chevrolet responded

Hello Lisa! We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care! - Team Gateway

July 09, 2022

Service was great, I went in for an oil change and they even offered me a ride home if I didn't want to wait in the lobby. More

by MURPHROCKS2NITE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trinidad
Jul 15, 2022 -

Gateway Chevrolet responded

Hello MURPHROCKS2NITE, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

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