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Gateway Subaru
Delmar, MD
869 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new inventory or used inventory online, request more information about vehicles, set up a test-drive or inquire about financing! Our services include trusted Subaru repair and original Subaru parts, to help our customers purchase the car of their dreams.
If you don't see what you are looking for, Contact Us, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions, and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 869 reviews
January 16, 2024
The New Car Manager, Don Scullen made the sales transaction effortless, and the salesman Matt Allender went above and beyond to hand deliver the vehicle to our home. it was an absolute pleasure to transaction effortless, and the salesman Matt Allender went above and beyond to hand deliver the vehicle to our home. it was an absolute pleasure to deal with them both and they treated us more like family, then customers. Thank you again. More
by smlemen48
Helpful January 13, 2024
Great customer service from salesman Shawn to finance Zach beautiful service center outstanding service and are ascent touring is wonderful Dawn went over all the bells and whistles Shawn patiently helpe Zach beautiful service center outstanding service and are ascent touring is wonderful Dawn went over all the bells and whistles Shawn patiently helped us down load the app if your looking for a car highly recommend More
by mariagriffo2007
December 23, 2023
Gateway Subaru is FANTASTIC! Joe Kostecki was the salesperson that I worked with. His attention to detail was incredible! I must say that I went from a 2005 Honda Element to a 20 Joe Kostecki was the salesperson that I worked with. His attention to detail was incredible! I must say that I went from a 2005 Honda Element to a 2021 Subaru Limited Forester… so there was alot for me to learn! Joe Kostecki took so much time with me. He is so PATIENT… he explained everything in simple easy to understand language. Going from a 2005 car to a 2021 car had me a bit overwhelmed at first; however, Joe Kostecki was there the entire time explaining and answering all of my questions… and I had alot of questions! I really was amazed at his kindness and his patience with me. He is just amazing…his patience helped to relieve alot of my anxiety over this upgrade from a 2005 car to a 2021 car. I am telling everyone that I know about how great he was to work with. It was a pleasure to do business with him. More
by lifespin5
December 20, 2023
A pleasure to deal with an organization which abstains from pressure tactics from start to finish. from pressure tactics from start to finish. More
by lcldel
Employees Worked With
December 12, 2023
The personnel I dealt with at Gateway were a pleasure to do business with. They took enough time to answer any and all of my questions and never pressured me. The original price quoted me was fair and the t do business with. They took enough time to answer any and all of my questions and never pressured me. The original price quoted me was fair and the trade in number they readily increased to match another offer I had received. I would recommend this dealership in a heartbeat. I have yet to deal with the service dept. I hope they are as accommodating as the sales dept. More
by topref00
November 18, 2023
Excellent service from all departments. Joe K from WV , our salesman, did a great job of handling all the details from start to finish. Staff was friendly and knowledgeable. Overall super Joe K from WV , our salesman, did a great job of handling all the details from start to finish. Staff was friendly and knowledgeable. Overall super experience! More
by carljgomolka
November 14, 2023
Excellent customer service! Friendly, capable staff. Helpful from start to finish. I highly recommend Gateway. Friendly, capable staff. Helpful from start to finish. I highly recommend Gateway. More
by dibartolomeomaria80
November 09, 2023
Not very happy with customer service at the Gateway dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back orde dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back order for 8 months and possibly wasn’t going to be available at all. A few days later another dealership had it in a week. Also the Gateway service rep disappeared when I had questions about a window that didn’t stay closed that Gateway simply cleaned the gasket- nope, that was tried before by another dealership and a local independent mechanic without success. The dealership that got the module correctly identified the problem & replaced the gasket instead. Problems corrected. I can’t recommend Gateway More
by Susan
Employees Worked With
November 08, 2023
I had purchased 5 Subaru cars from 1998 to 2018 from another dealer.....I went back to that dealer to trade my 2019 Forester for a 2023 Forester.....long story, but, the very young sales manager was arr another dealer.....I went back to that dealer to trade my 2019 Forester for a 2023 Forester.....long story, but, the very young sales manager was arrogant and insulted me.....I then went to Gateway.....on October 25, 2023, in 2 1/2 hours, I had my new 2023 Forester....they were wonderful More
by Barbara
November 06, 2023
Janet was so patient with me. . i felt valued and heard and respected. She works like crazy answering phones, running cars around and helping ppl, yet we always felt like we were t . i felt valued and heard and respected. She works like crazy answering phones, running cars around and helping ppl, yet we always felt like we were the only ones that mattered. She is knowledgable and helpful and yet not intimidating. Like buying a car from your sister! More
by lmkarnish
