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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.4
131 Reviews
Call Dealership (877) 356-5229

6006 19th Street

Lubbock, TX

79407

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Showing 131 reviews

March 28, 2024

Took my son's car in for what I thought was a belt problem and found it had a major engine issue. Thankfully the engine was under warranty. They also replaced a cracked windshield and an intake hose. More

by Mariaiswhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I spoke with several of the guys they were all professional, courteous and knowledgeable
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Apr 04, 2024 -

Gene Messer Kia responded

It's great to hear that your experience was positive despite the major engine issue! We're glad that the engine was covered under warranty and that we also took care of other necessary repairs like the windshield and intake hose at a fair price. It's understandable that waiting for the new engine took some time, but we're glad the service advisor kept you updated throughout the process. Thank you for choosing to continue having your kids' Kia serviced at our dealership.

Helpful
March 28, 2024

was a really good experience! ! Quick and easy with easy access to get around while leaving your car! Great consumer service! More

by makayla3023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
guy in front
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Apr 04, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 26, 2024

Fast friendly service as always. My place to go every time I need work done More

by Jalonzo0220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Alonzo
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Mar 29, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 26, 2024

Loved that Scheduling online was so easy. They checked to see if we had your warranty for us More

by ftrotter2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 29, 2024 -

Gene Messer Kia responded

That's fantastic to hear! We're glad that you found scheduling online easy and that our team checked to see if you had the warranty. If you have any more feedback or need further assistance, please feel free to let us know.

Helpful
March 25, 2024

Every one is very kind and helpful. John has helped me out and even blessed me with a coupon. Overall service is professional and at a good price when you sign up for their txt messages More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 03, 2024 -

Gene Messer Kia responded

That's wonderful to hear! We're glad that John and the team have been kind and helpful, and we appreciate your feedback about the professional service and the benefits of signing up for text messages and emails, including the $25 coupon.

Helpful
March 25, 2024

From scheduling the service to getting my car back, the staff was very kind and helpful. More

by MLSKONECNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Mar 27, 2024 -

Gene Messer Kia responded

We're glad to hear that our staff was kind and helpful throughout your service experience. Thank you for choosing us!

Helpful
March 19, 2024

Everything went good all the employees were friendly I will take my vehicle back tere More

by demetriamcgraw1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Mar 20, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 16, 2024

Gene Messer Kia has been a great experience. From buying to service, I would recommend. More

by dtjkgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 20, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 13, 2024

Fantastic! !! Very friendly and warm atmosphere! It was the best car buying experience that I have ever had!! More

by Wilsonsd1762
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Leon
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Mar 15, 2024 -

Gene Messer Kia responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

Helpful
March 09, 2024

Very pleased with the customer service, friendly staff, fast and efficient would highly recommend to anyone. More

by Greatness202315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone and other staff
Report | Print
Mar 13, 2024 -

Gene Messer Kia responded

We're thrilled to hear about your positive experience! It's great that you found the customer service to be pleasing, the staff friendly, and the service fast and efficient. Thank you for recommending us! Safe travels, and thanks for choosing our dealership!

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