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Gene Messer Kia

Lubbock, TX

4.4
132 Reviews

6006 19th Street

Lubbock, TX

79407

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Showing 132 reviews

March 09, 2024

Very pleased with the customer service, friendly staff, fast and efficient would highly recommend to anyone. More

by Greatness202315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone and other staff
Mar 13, 2024 -

Gene Messer Kia responded

We're thrilled to hear about your positive experience! It's great that you found the customer service to be pleasing, the staff friendly, and the service fast and efficient. Thank you for recommending us! Safe travels, and thanks for choosing our dealership!

March 07, 2024

Awesome job clean good service helpful people cheerful hardworking reliable trustworthy happy enjoyable fun Loyal More

by larishaorona85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawson
Mar 10, 2024 -

Gene Messer Kia responded

It's fantastic to hear that you had an awesome experience and found the service to be clean, helpful, and provided by cheerful, hardworking, reliable, and trustworthy individuals. Your positive descriptors like happy, enjoyable, fun, and loyal are wonderful to read. We appreciate your positive comments and look forward to continuing to provide excellent service for you!

March 04, 2024

This dealership has always provided a positive experience for me and does excellent work. Their employees are always friendly, helpful, professional, and make sure I am informed of the work needed and done f More

by terricdel
Recommend Dealer
Yes
Employees Worked With
Tyrone Christopher
Mar 08, 2024 -

Gene Messer Kia responded

We're thrilled to hear that your experiences with the dealership have consistently been positive and that we provide excellent work on your Sorento. It's wonderful that our employees are friendly, helpful, and professional while keeping you well-informed about the work needed and done on your vehicle. Thank you for choosing this dealership, and we look forward to continuing to provide top-notch service for your Sorento in the future!

March 03, 2024

I had a really good experience buying my first car here. The people were very friendly and I was able to get a car I wanted More

by micaochoa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Alonzo
Mar 08, 2024 -

Gene Messer Kia responded

We're delighted to hear about your positive experience buying your first car at our dealership. It's great that the people were friendly and that you were able to get the car you wanted. Thank you for choosing us, and we wish you many enjoyable miles with your new car!

March 02, 2024

Tim and Leroy were great to work with! Very pleasant and helpful. They need a raise or a good bonus! More

by Kishaclement
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bergara, Leroy in finance
Mar 07, 2024 -

Gene Messer Kia responded

We're thrilled to hear that Tim and Leroy provided you with a great experience! It's wonderful that we were pleasant and helpful throughout the process. Thank you for acknowledging our efforts. We'll make sure to pass on your positive feedback. We appreciate your business, and we hope to have the pleasure of serving you again in the future!

February 29, 2024

Customer service was exceptional! !! I have special needs daughter and the man that handled everything helped me get her into the car and even put her seat belt on fir me ! Made thi More

by Cjpford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TYRONE
Mar 03, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 29, 2024

Very friendly service! They made sure I had a ride somewhere so I wasn’t just stuck there waiting which was very nice. More

by joyau.alonzo1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 03, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

When booking on-line the app. offers complimentary transportation before 8am (7:15am - 7:59am) I booked a 7:30am transportation. learned at check-in the employee handling the shut More

by JG
Recommend Dealer
No
Employees Worked With
N/A
Mar 30, 2024 -

Gene Messer Kia responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

Gene Messer Kia responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Matt Baugher General Manager mbaugher@GeneMesser.com

February 27, 2024

Gene messer Kia hired one of the best people to sell cars! Lawson (LA) was by far the BEST car salesman. Not just by selling me a car, but he was a go getter all around. He had customers flying in one a More

by Lauren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawson (LA)
Mar 02, 2024 -

Gene Messer Kia responded

We're thrilled to hear about your positive experience with Lawson (LA) at Gene Messer Kia! It's fantastic that he stood out as the best car salesman for you, not only for selling you a car but also for his hard work, dedication, and excellent customer service. It's great when a salesperson goes above and beyond to meet the needs of customers. We appreciate your positive feedback. Safe travels in your new car!

February 21, 2024

I came in late afternoon to get my oil changed and they were very accommodating. They also told me about a recall for my vehicle that I didn’t know. More

by llharley43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales tech
Feb 24, 2024 -

Gene Messer Kia responded

We're pleased to have accommodated your oil change request, and we appreciate you bringing your vehicle to us. Keeping you informed about the recall is part of our commitment to your safety and satisfaction. Thank you for choosing our dealership for your automotive needs. Safe driving!