Gene's Chrysler Dodge Jeep RAM

Honestly the best trip I ever had when dealing with the service department. This was by for the fastest and easiest repair I’ve ever had done. What I experienced was not expected. Amazing service Thank you service department. This was by for the fastest and easiest repair I’ve ever had done. What I experienced was not expected. Amazing service Thank you. More

Brought car in for intermittent oil light. Even with a trouble code say they couldn't identify cause and wanted to do more than $1000 in other services. Recommend an oil change, even though ve Even with a trouble code say they couldn't identify cause and wanted to do more than $1000 in other services. Recommend an oil change, even though vehicle had one very recently. Even said unable to duplicate problem Even though same issue occurred all the way home. More

Always willing to help and answer questions that you ask with a friendly Smile to your surveys… with a friendly Smile to your surveys… More

Always a pleasure when I get to deal with Susan! My vehicle was returned to me in a timely fashion. My vehicle was returned to me in a timely fashion. More

Don't know why a spark plug replacement needs a senior technician to do it, who is going to be obviously busy for a month at least!! Was really hoping to get my car fixed and not having to wait a month an technician to do it, who is going to be obviously busy for a month at least!! Was really hoping to get my car fixed and not having to wait a month and half to get it back, with no temporary car offered or anything! The service agent did her best to accommodate me and answer my questions, so that was very helpful but severely disappointed in Genes for firstly not having many more able technicians who can do such basic repairs on cars. Should really start hiring more technicians if this is how long it takes to get such work done. Whenever I mentioned this to anyone, they all laughed or look amused that it takes such a long time to get it fixed. I ended up taking it to someone else, who looked at my car, and are fixing it within few days and yes they are reputable repair shop as well, recommended to me by my insurance company no less. Hope Genes get better in the future, as it would be shame to not get my car fixed from my cars dealer!! More

Lara peterson was very good at keeping me informed through out the process. She is very nice advisor through out the process. She is very nice advisor More

Ed and corbin took great care of me throughout the process of buying my new truck process of buying my new truck More

“Free” recall repair at Gene’s dealership leads to $$$ to fix after Short version: received our vehicle from a “free” recall car replacement with two issues: 1. Engine light appeared on car dashboard. Th fix after Short version: received our vehicle from a “free” recall car replacement with two issues: 1. Engine light appeared on car dashboard. The dealership mechanic assumed it could be an issue with low voltage from the battery which they offered to replace for $300 and to see if that fixes it. We declined because nobody at the dealership bothered to plug a diagnostics tool that was just a guess probably from Google search. 2. Car brake suddenly “got stuck” on the way from dealership yard causing smoke coming out the wheel. The vehicle is now sitting in a real car repair shop to fix the issues that the dealership mechanics somehow caused. 3. We turned in a working vehicle for a part replacement that may have been a safety issue and we received our vehicle back with real issues that require immediate fix. More detailed review: Manufacturer sent a note about possible failure if we do not turn our vehicle into dealership for a free part replacement. Knowing it will NOT be free on March 2nd of 2023, I grudgingly drove the car to South Cushman Gene’s dealership in Fairbanks, AK. March 8th or 6 days and two phone calls later, we arrived to dealership collect the vehicle. 4:49 pm is the time stamp on our $199 cc receipt. 5:25 pm the car finally appeared upfront (taking it from the back of the building to its front for 300-ft ride the employee managed to get the car stack in a snow bank!). 5:30 pm dealership notified me that they can sell me a new car battery but they will not plug in a diagnostics tool to see what code caused the light to come on. 5:35 pm just one block away after a couple of weird pulls to the right and noise coming from the back, I pulled over. Smoke and strong smell were coming from the rear passenger tire. 6 pm the vehicle parked in a car repair shop just a couple of blocks away and waiting to be fixed, really. Worst of all, our vehicle is out of commission for another two weeks and looming $$$ spent on repairs Moral of the story: never, ever go to the dealership for a “free” part replacement if you do not have extra money for unnecessary “fixes”, time to be without your vehicle, and if you do not want to incur additional mechanical problems. For the “free” replacement you may end up paying $$ for dealership’s “courtesy 23 pt inspection,” “diagnostics” and “shop supplies.” More

Parts left in engine bay under hood on driver side fender after recall repair than hood slammed shut and returned to me. Pulled into my garage, saw hood lifted, popped hood and found nuts, bolts, and other p after recall repair than hood slammed shut and returned to me. Pulled into my garage, saw hood lifted, popped hood and found nuts, bolts, and other parts that was forgotten there. More

Good JOB ON GETTING MY VEHICLE IN ON AND RETURNED IN A TIMELY MANNER TEAM TIMELY MANNER TEAM More