Genesis of North Plainfield

My experience with the dealership service department has gotten gradually better. The earlier problems I had were related to employee turnover and bad handling of calls to people no longer there. They seem gotten gradually better. The earlier problems I had were related to employee turnover and bad handling of calls to people no longer there. They seem to make great effort to keep the customers happy. For a luxury brand I would like to see a little more upgraded waiting areas More

I had spotty experience with the service department before, but now I can not even get a call through to make an appointment. I have been calling for several days and leavin messages with my number wit before, but now I can not even get a call through to make an appointment. I have been calling for several days and leavin messages with my number with no reponse. I would give up if the other dealerships within a reasonable distance would be any better. More

Very disappointed when I was given a price for a GV80 Prestige and made to drive over an hour only to be given a price that was 50% higher. They then brought out their disclaimer flyer to show me all of Prestige and made to drive over an hour only to be given a price that was 50% higher. They then brought out their disclaimer flyer to show me all of the fine print. When will dealerships Be up front. I don’t believe they were fair on my trade offering my several thousand dollars lower. My car is in demand and will sell about 15-20% higher than what they offered. The sales manager advised that I sell the car myself and come back. While they were somewhat nice about it I again was very irritated to have wasted my time going down there for a bait and switch. More