Planet Honda - Service Center

IF I COULD GIVE THEM A ZERO I WOULD!On January 4, 2022, IF I COULD GIVE THEM A ZERO I WOULD! On January 4, 2022, I took my 2015 Honda Pilot to be serviced at Gerald Honda in Matteson following multiple iss IF I COULD GIVE THEM A ZERO I WOULD! On January 4, 2022, I took my 2015 Honda Pilot to be serviced at Gerald Honda in Matteson following multiple issues with my battery. Prior to my appointment I had to have my car jumped a total of 4-5 times within a four-week period. After waiting for about a couple of hours, I was told that everything checked out and they could not find anything wrong with my car. Following my appointment, I was able to start and drive my car without any problems for about a week. On January 13, 2022, I was driving down 183rd Street after coming from Orland Park when out of the blue, my battery indicator light came on followed by several other indicator lights. In addition, my car was making a loud noise and I had difficulty accelerating. When all of this occurred, I immediately called Gerald Honda. After speaking to one of the service reps regarding the host of issues I was experiencing, they recommended that it was best to bring my car in right away. I followed their advice, and by the grace of God was able to make it to the dealership without further incidence. When I arrived, which was about 1:50 p.m., I explained to the service rep what was going on. He indicated that it was probably my alternator but would have one of the mechanics look at it. However, I knew I would not be able to wait as I had to pick my son up from school, so I asked for a loaner. The service rep indicated that he did not know if they had any available but would have to check. I found his response perplexing because I am at a dealership where they sell cars. In my mind, I was thinking, “HOW DO YOU NOT HAVE A LOANER VEHICLE FOR A CUSTOMER WHO NOT ONLY PURCHASED THEIR CAR FROM THAT PARTICAR LOCATION BUT ALSO HAS THEIR CAR SERVICED THERE REGULARLY”. I digress. While he went to “check”, I proceeded to sit in their waiting area. At this point 20 minutes had passed by, and I still had not received a response about a loaner. I then went and spoke to another service rep by the name of “Craig”. He tells me there are no loaners. I plead with him and tell him that I must pick up my son from school. He asks me for my phone number and address. After receiving this information that he asked for, he tells me that there is a loaner shortage and there was nothing he could do. While he is telling me this nonsense, the initial service rep comes to me and asks me for my drivers license and insurance card. After making copies he says nothing but proceeds to take necessary steps physically to get me a loaner. Once he finalized everything, again he did use any verbal communication, but motions me to loaner, which was a newer model of their Honda Odyssey. He did not give me any instructions how to operate the vehicle, so I had to figure it out on my own. While I was headed to get my son from school, I get a call from Craig indicating that the VTEC Oil Pressure Switch Front Spool Valve Assembly burst open causing oil to leak onto and fried my battery and alternator. He further indicated that the cost for repair was around $2000. I told him that I needed to process what he was telling me and would need to call him back. He tells me that I needed to call him back with my decision by 3:30 p.m. that day. At that point I called to make future arrangements to have my car looked at by my mom’s mechanic to get a second opinion. While driving back to the dealership from picking up my son, I get another call from Craig and I inform him that I did not want them to proceed with fixing my car. He tells me that my car is on the charger and that I will be able to drive it home at best. Even though I did not accept their recommendation, I had to pay them $165 for falsely diagnosing the problem. After leaving the dealership, again by the grace of God I was able to get home and had my car towed to my mom’s mechanic. The mechanic informed me that GERALD HONDA sold me a bill of goods and that it was only my alternator that needed replacing. After my horrible experience with GERALD HONDA, I will never give them my business again! More

Seems as though since the dealership was sold to Gerald Honda from Planet Honda, the service has changed significantly! The service is always backed and takes too long. I’ve been going to this dealer since Honda from Planet Honda, the service has changed significantly! The service is always backed and takes too long. I’ve been going to this dealer since 2008 and never had these issues. Once my lease ends, I won’t be going back to the dealer. More

My service experience was entirely too long. My appointment was at 12:30, I arrived at 12:17. I was told the wait was an hour and a half. At 2:38 I saw the advisor driving my car out of the service appointment was at 12:30, I arrived at 12:17. I was told the wait was an hour and a half. At 2:38 I saw the advisor driving my car out of the service area. Finally ar 2:50 I inquired why I was still waiting. The keys and paperwork were right there on the counter. What is the purpose of an appointment not to mention an oil change was $75.00. I guess for my time the agent gave me a $10.00 discount and a free oil change on my next visit. Waiting time was absolutely ridiculous!! More

Good customer service I get same type of service as always and I have no complaints. Customer service is pleasant as always. I'm glad this is close to home as well. I get same type of service as always and I have no complaints. Customer service is pleasant as always. I'm glad this is close to home as well. More

One and Done I purchased a new Accord in May 2016. The sales experience was fine with little problem. On December 27, I brought my car in for it' first service. I I purchased a new Accord in May 2016. The sales experience was fine with little problem. On December 27, I brought my car in for it' first service. I received a service date and time confirmation by email. The confirmation listed the recommended service including an oil change, tire rotation and fluid check with an estimated cost of $29.95. When I arrived, I was informed that the service would cost $79.95 and that the tire rotation alone cost $39.95. I questioned the quoted "estimated" cost stated in my service confirmation. The sales manager kept asking me for a coupon. I did not have a coupon but I did have the confirmation. After much wrangling, the manager honored the "estimated" cost from my email. I was told that the service would take around 90 minutes. I provided my cell number and asked that I be called when the service was completed. I never received a call and returned some time later to get my car. While driving home, the tire pressure sensors turned on indicating possible low tire pressure. I turned around to return to Planet Honda. On the way, I pulled over and checked the sensor settings and found that the settings were never recalibrate after the tire rotation. Luckily, I knew how to reset the calibration settings. To make a long story short, I would not advise any Honda owner to use the service department at Planet Honda. They utilize deceitful pricing tactics and are negligent in completing work in a satisfactory manner. More

Great Service I always have great service at Planet! They take good care of me and excellent care of my CRV Thanks Planet!! Ruth J I always have great service at Planet! They take good care of me and excellent care of my CRV Thanks Planet!! Ruth J More

Planet Honda - A good fit This is the third time we have bought a Honda here, I've been very satisfied each time - Honda's last last longer because of their excellent servce ke This is the third time we have bought a Honda here, I've been very satisfied each time - Honda's last last longer because of their excellent servce keeps the car or SUV on the road. More