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Gerald Subaru of Naperville

Naperville, IL

4.7
3,065 Reviews
Gerald Subaru Naperville is the only Subaru dealer in Chicagoland to offer Gerald's Exclusive Lifetime Warranty on All New Vehicles and Select Used. Unlimited Time Unlimited Miles Good Anywhere in the USA. See dealer for details. Our service center has only factory trained technicians who have years of experience working on Subaru's and Kia's. We have a Body Shop on the premises to restore your vehicle to its original factory finish after a major accident or take care of those annoying shopping cart dings. Visit us at Geraldsubarunaperville.com.
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2379 Aurora Ave.

Naperville, IL

60540

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Showing 3,065 reviews

August 03, 2018

Shopping for a car made easy at Gerald's I had the absolute pleasure of working with Abid Kahn at Gerald's. I always found shopping for a car, a very stressful experience. Abid was profession More

by my3sons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abid Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your truly exceptional experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alec McKean - General Manager

August 03, 2018

Excellent I had a great conversation with Jesse bush in general not just about cars it was nice talking to him I will recommend my friends with him More

by Gato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this review. We are pleased to hear that Jesse was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

August 03, 2018

Subaru Outback purchase My wife and I went to look at a Subaru outback at Gerald Subaru of Naperville. Was greeted courteously by Mike O'Bien. Helped us through the whole pro More

by Subthusiast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael O'Brien
Aug 08, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Alec McKean - General Manager

August 01, 2018

The cleanest friendliest dealership I’ve ever been to!! Walking in to this dealership, the first thing you will notice is how clean it is and all of the friendly smiling faces. But the real treat was workin More

by Kguedelcarz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Anna Smith
Aug 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your truly exceptional feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Alec McKean - General Manager

August 01, 2018

Look for Kelly Kelly has been an honest and informative person to deal with at Gerald Subaru and I’ve never dealt with someone with such integrity at any dealership More

by RobWRX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how truly exceptional your experience was! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alec McKean - General Manager

July 31, 2018

Very professional experience First I worked with Cynthia and she was very nice and helpful. She was extremely customer focused. Russ was my salesman and he was professional and ha More

by Subaru grandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nino McMorris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany, Cynthia Barratt, Russ Harris
Aug 01, 2018 -

Gerald Subaru of Naperville responded

I am pleased to hear that you had a truly exceptional experience with our team. Congratulations on your purchase! We would like to sincerely thank you for your business and encourage you to contact or visit us anytime with any questions that may arise. Sincerely, Alec McKean - General Manager

July 31, 2018

Great experience Jeff Calhoun and Anthony Mazany were great to work with. They were professional and knowledgeable and they made the car buying process as enjoyable a More

by Outback2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jeff Calhoun
Aug 01, 2018 -

Gerald Subaru of Naperville responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jeff and Anthony there to provide you with such a truly exceptional service! Thank you again and congratulations on your purchase. Sincerely, Alec McKean - General Manager

July 31, 2018

Car shopping made easy I finally decided it was time for me to say good bye to my old friend--my 2005 Toyota Camry and after driving several cars and models, I decided that More

by Fancy Francy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, Jeff Calhoun
Aug 01, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I would like to congratulate you on your purchase! I’m very glad to hear that your experience with Jeff has been very positive. It was truly exceptional doing business with you. We hope to see you again! Sincerely, Alec McKean - General Manager

July 30, 2018

excellent experience Jeff Calhoun is well knowledge of car. He is very professional and polite. I would definitely to my friends. Jeff also help us to understand the var More

by bakulesh233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nino McMorris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Calhoun
Aug 01, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us a truly exceptional review! I am so happy to hear that Jeff was able to assist you! Words can't express how thankful we are for your business. At Gerald Subaru of Naperville we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Alec McKean - General Manager

July 30, 2018

Excellent experience Anna and Anthony were great. They worked with us to get a great deal and were very accommodating with our children, whom were with us the whole time. More

by Gallenrussell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Anna Smith
Aug 01, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for your truly exceptional feedback, Russell. Congratulations on your new Ascent! We greatly appreciate the opportunity to work with you and earn your business. I’ll be sure to share your feedback with Anna and Anthony, and please let us know if we can ever help you in the future. Sincerely, Alec McKean - General Manager

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