Gerald Subaru of Naperville

This dealership is awesome! Went in to buy a new 2014 BRZ Limited and worked with Joe Haga. Great sales associate! Straight forward and worked to get me a good deal. The dealership seems to have the customer Limited and worked with Joe Haga. Great sales associate! Straight forward and worked to get me a good deal. The dealership seems to have the customer's best interests in mind. The time it took from walking in the dealership to leaving in my new car was less than 2-1/2 hours. I called XM radio to cancel my service plan today (about 5 days after trading in a vehicle) and they informed me that the dealership had already cancelled it 2 days ago! That's really going above and beyond my expectations. I highly recommend this dealership and if you have a chance, ask for Joe. More

My husband and I needed to replace our wrecked Nissan. We considered a new Kia, but it was out of our price range. Brandon took us on a test drive in a pre-owned Kia, which was very clean and nice but di We considered a new Kia, but it was out of our price range. Brandon took us on a test drive in a pre-owned Kia, which was very clean and nice but didn't suit our needs. Then he said he had recently taken a Honda Civic in trade. It was the low mileage we needed, it was clean and fixed up, and it was the perfect car at almost exactly the price we wanted to pay. Brandon took his time with us. We never felt rushed. He was friendly and helpful. I'm a xxxx of a negotiator but he didn't break down under pressure :-) He answered all of our questions and when he didn't know the answer he found it out. I would recommend the dealership to a friend looking for a new or used car, and would send them to Brandon. More

I enjoyed buying my new Forester. Glen listened to what I wanted and the team made it happen. Fair pricing, great service. I'm taking advantage of great maintenance package and look forward to excellent serv wanted and the team made it happen. Fair pricing, great service. I'm taking advantage of great maintenance package and look forward to excellent service. Highly recommend! More

My wife and I had gone to many dealerships, and Gerald was hands down the best in terms of price, friendliness and professionalism. When we knew we were going to purchase a Subaru Forester, we gathered was hands down the best in terms of price, friendliness and professionalism. When we knew we were going to purchase a Subaru Forester, we gathered a bunch of quotes from many dealerships, and compared them to the research we had done on truecar.com. Since we had done our research and shopped around, we knew that the price offered by Gerald destroyed the competition. The price was so low, that we didn't even need to haggle (this of course we knew because of our truecar.com research). You also get a great warranty included at no extra cost. We worked with Carlos Mendoza through the whole process. He was friendly, professional and prompt with communication. I highly recommend that you get your internet quote through him and work with him through the process. We will defintiely be in touch with Carlos at Gerald for purchases in the future. More

From the moment I called to inquire about a used vehicle I saw listed online, Brandon made himself available to help me in this process. He came on his day off to the dealership to show me the subaru I was I saw listed online, Brandon made himself available to help me in this process. He came on his day off to the dealership to show me the subaru I was interested in, and his friendly, open manner put me at ease. I had done my homework before coming to see the vehicle, so I knew many of the ins and outs of the car, but Brandon had even more information specific to the model I was looking at to supplement. I never felt pressured, but we did negotiate for some time before we were able to find a price that could work with my budget (the only stressful part of the process). Again, very friendly and polite! Finally, the last piece that made my experience great overall was how I was treated the following day when I heard a strange noise coming from my newly purchased car (a new used car owners worst nightmare!). Brandon assured me he would take care of me, and he did! He put me directly in touch with a mechanic so that we could listen to the sound together and make sure we were on the same page. It ended up being a simple fix (rusted brake shoe), but they handled it immediately and prepared me for next steps should it occur again down the line. I drove away within an hour happy as a calm :) More

My wife and I purchased a 2014 Subaru Forester XT Touring from Sandy Jackson yesterday. It was a great experience! Here are the reasons why: 1) Unbeatable price - Sandy's best price, offered without any d from Sandy Jackson yesterday. It was a great experience! Here are the reasons why: 1) Unbeatable price - Sandy's best price, offered without any dickering, was substantially below what we had seen elsewhere online (including TrueCar). I took Sandy's price and aggressively shopped it around at every other Subaru dealer in the metropolitan area. Regular salespeople would see her price, get this far off look in their eye, mumble "that's crazy" and then shoo me out the door. Interestingly enough, other dealers' internet salespeople couldn't get near her low price. After three weeks of that, and reviewing the Forester "Prices Paid" sections of Edmunds and subaruforester.org, I'm confident that we got the best price possible; 2) Straightforward deal - No bait and switch, no high-pressure sales tactics (I hate waiting games the most), no hard sale on warranties and dealer add-ons, just a plain, professional transaction for a car. I, and most other people I think, lament the fact that buying a car can't be more like buying a tv or some other thing with plain and transparent pricing. Our purchase was just that simple. I kept waiting for the trapdoor, none was provided; 3) Nice person - Sandy is very friendly, but not in that cloying "I want to be your best friend so I can sell you this car" kind of way. We had rented a car to drive out to the dealership (we sold our previous car a few weeks before our new Subaru was to be delivered). She volunteered that had she known we were carless, she would have picked us up from the Naperville train station. Before I completed this purchase, I probably would have said no to the offer (my default position on car dealers is "I trust them as far as I can throw them"), but now I know that I could have trusted her to pick me up and not use my carlessness as leverage to gain additional concessions from me. This is something to be mindful of if you're thinking about coming from out of state to take advantage of low pricing; 4) Free Gerald unlimited lifetime powertrain warranty - I'm not sure how this will turn out, but could very well be a sweet bonus. You do have to do all of the factory recommended service. More

Gerald Service on my vehicle has been terrible. The engine was ruined on my new Subaru from a routine oil change gone bad done by Gerald's Service Dept. They replaced the engine at no additional moneta engine was ruined on my new Subaru from a routine oil change gone bad done by Gerald's Service Dept. They replaced the engine at no additional monetary cost, but we've had nothing but problems with it ever since. The installation of the replacement engine appears to have been outside the capabilities of the Gerald Service Dept. Even though I was happy when I bought the Subaru and for the first eight months I owned it, the last six months, with repeated visits to the dealer to fix a new car that they sold me, is not what I was hoping for when purchasing a new vehicle. After it is returned to me, I am hoping to sell it or trade it in so I don't have to worry about it anymore. The net effect will probably be me losing money on what I still owe on it, but I just want to be done with it. I can't count on the dealer in my home town for service. Too bad to because I was proud to be a Subaru owner but this experience has really soured me on the brand and on Gerald. More

Working with Sandy Jackson/Sales has been a pleasure to do business with, she is professional and honest. We bought our third Subaru with her and each time has been a wonderful experience. She is an asset do business with, she is professional and honest. We bought our third Subaru with her and each time has been a wonderful experience. She is an asset to Gerald dealership! More

Buying a car from Gerald Subaru was one of the best car buying experiences ever...why?...Sandy Jackson. She knows Subaru like no other and was able to give me an awesome deal on my new car. What else can buying experiences ever...why?...Sandy Jackson. She knows Subaru like no other and was able to give me an awesome deal on my new car. What else can I say that hasn't already been said in the previous reviews - aside from the fact that she is easy to work with and has excellent communication via phone or email, she knows 860 > 855 and that bacon makes everything tastes better. BOOM. Cliff notes: 1)Gerald Subaru 2)Sandy Jackson 3)??? 4)Deal 5)Drive away grinning ear-to-ear More