Jason High, Joe Shaw, and Bill Hansen spent most of an afternoon helping my wife with a problem she has had with a car for the last three years. They then went out of their way to offer decent service and a decent package on a trade in. They are great folks, who seem to care what happens with the customer. Joe Shaw is the new boss and he seems to genuinely care about what the outcome is! He gets involved if he needs to and does not hide in an office in the back somewhere with a secretary screening his calls.
Bill and Jason went out of their way to explain things and never once seemed pushy or dollar oriented. All of them are doing their best to offer a professional dealership to the public. It was so good it made me consider what it would be like to work there. Sometimes the atmosphere is what makes a place attractive even if the money is just average or not what you had planned. This place would be a great place to work. They all seemed to be on the same page, and they all were extremely professional.
Car sales are car sales, but no one at Germain ever gave you the feeling of being pushed or wrangled into something you did not really want to do. None of that "Only if you take it today kind of a deal” and no salesman trips to the imaginary manager, who allegedly left in an ambulance, because of your low offer. In other words, no one insulted your intelligence.. They told us up front what they could or could not do and we did not feel insulted by their approach or attitude. Most importantly... they helped my wife find a car she was truly happy with and not settling for. Cars cost a lot of hard earned money and we spend a lot of time in them. If you are not happy with them then you become angry every time you get in one. No one wants that. Thanks for a good experience. We will be back.
Thanks Jason, Joe, and Bill