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Germain Lexus of Naples

Naples, FL

4.9
2,055 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,055 reviews

March 21, 2024

I have become accustomed to great service from Lexus dealers. My experience with Germain and Alex Depew further reinforced this experience. More

by jerrygirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Mar 21, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback, Jerry! We're pleased you continue to receive the best care and guidance from Alex and the Germain Lexus team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Regards, Don Nelson - General Manager

March 20, 2024

Always professional and accommodating. Jackson Kirby is especially attentive, efficient, thorough, and pleasant to work with. he is very congenial and always striving to make Lexus owne More

by freche51
Service Time
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Mar 21, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback! We're happy Jackson handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Regards, Don Nelson - General Manager

March 19, 2024

Jeff Smith is a fine person and goes the extra Mile to make sure we were happy with the car buying process when we left the dealership. Steve & Mary Klosterman More

by Klosterxxx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Jeff Smith, JD Bube
Mar 19, 2024 -

Germain Lexus of Naples responded

Steve & Mary, thanks for taking a moment to give us the highlights of your dealership experience with Jeff! We're delighted he was committed to your complete satisfaction. Congrats on the new Lexus! Best wishes for pleasant travels in your future, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

March 15, 2024

Excellent staff, services, and facility. Very professional, positive attitudes, efficient cost effective solutions. Highly recommend! More

by deacon-boronOp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Robson, Scott Anderson, Orlando Sabou, Germain Lexus Sales Department, Jackson Kirby
Mar 15, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your fantastic review of our dealership! We sincerely appreciate your patronage. Please don't hesitate to let us know when we may assist you with any automotive needs. It is always our pleasure. Regards, Don Nelson - General Manager

March 15, 2024

I recently purchased a vehicle from Germain Lexus of Naples and had the best experience. My salesman, Larry Vasco, was so helpful and attentive to all my concerns. He did not pressure me at all. Instead More

by klang358
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco- ⭐️⭐️⭐️⭐️⭐️⭐️, Steve Duran, Germain Lexus Sales Department, Eddie Vasco
Mar 18, 2024 -

Germain Lexus of Naples responded

We're so pleased you enjoyed an accommodating dealership experience provided by Larry! Thank you for taking the time to review and recommend his expertise. We wish you all the best in your future travels, from the entire team at Germain Lexus! Regards, Don Nelson - General Manager

March 11, 2024

Dan Rusinik provided an outstanding level of service, especially for an out of state driver at 5:00 on a Friday evening!! More

by Randy Lennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Mar 12, 2024 -

Germain Lexus of Naples responded

Thank you for your kind review, Randy! We truly appreciate your business, and we're glad Danny took such great care of you and your vehicle that Friday evening. Thank you for visiting Germain Lexus! Regards, Don Nelson - General Manager

March 09, 2024

personable staff and friendly. Waited a bit too long but gave us the timing at the beginning. Comfortable surroundings. More

by mlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Mar 11, 2024 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Jackson provided you with a pleasant and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

March 08, 2024

Top notch service from this dealership. My service advisor, Rick Brown kept me informed and explained all the charges. He made sure I knew what was needed & how much it was going to cost. More

by eBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Berggren, Rick Brown
Mar 11, 2024 -

Germain Lexus of Naples responded

eBob, thank you for sharing positive feedback on Rick! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Rick provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

March 08, 2024

Richard Briwn is an excellent service manager. But Germaine Lexus is poor at best…. I had 2 nails in my tires. They could easily have been plugged and on my way… instead the greedy dealer says No More

by Jpapple99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Mar 08, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share your feedback. We regret that the excellent service Richard provided was sullied by the issue with your vehicle's tires. We will be reaching out to you to discuss this matter in more detail. I appreciate your concern and thank you for bringing it to my attention. Regards, Don Nelson - General Manager dnelson@germaincars.com

March 08, 2024

John Mccloskey worked on every thing needed for my NX 350 , programs the second key in very efficient way ! More

by shiehfanhsu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Mar 08, 2024 -

Germain Lexus of Naples responded

Thanks for taking the time to review your service experience! We're happy John got you safely back on the road in a timely manner. We hope you'll continue to choose Germain Lexus for all your automotive needs! Regards, Don Nelson - General Manager