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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

August 17, 2023

John Mccloskey has spearheaded all my service needs for the 11 years i've been dealing with Germain Lexus. He knows my vehicle and reminds me whenever service is required and makes sure it is performed com More

by kipmurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Aug 17, 2023 -

Germain Lexus of Naples responded

Hi, Kip! Thanks for taking a moment to give credit to John for years of exceptional service to you. We're honored by your loyalty, and we also look forward to being of service to you for many more years. Thanks for always choosing Germain Lexus! Regards, Zach Germain - General Manager

August 17, 2023

This is my third Lexus from Germain Lexus in Naples. We choose to go back to them because the sales person we had in the past was still there, Paul Breggins. He took very good care of before and also th More

by wtarakdjian
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Paul Berggren
Aug 21, 2023 -

Germain Lexus of Naples responded

We're delighted to hear it! We do have an amazing team, and we're so pleased Paul provided you with another outstanding buying experience. Congratulations on your newest Lexus! We wish you all the best in your journeys ahead, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

August 16, 2023

Alec Lizzel was fast to respond. Did everything promises. Dealership was very trustworthy. Highly recommend using Alec for your next car purchase. More

by Tom Egg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Lizzel, Germain Lexus Sales Department
Aug 17, 2023 -

Germain Lexus of Naples responded

Hi, Tom! Thanks so much for your thoughtful review of Alec. We're thrilled he provided you with an amazing dealership experience. Congrats on your new pre-owned Lexus! We wish you all the best in your upcoming travels, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

August 10, 2023

Jeff Smith was both professional and knowledgeable. I am completely satisfied with the experience at Germain with Jeff and his team More

by Bonita Johnny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Aug 11, 2023 -

Germain Lexus of Naples responded

Thanks so much for sharing positive feedback! We're delighted you enjoyed an exceptional dealership experience with Jeff and the team. Congrats on the new pre-owned Lexus! Best wishes for awesome travels, from all of us at Germain Lexus! Regards, Zach Germain - General Manager

August 09, 2023

Jackson Kirby is my man! Always kind and courteous and getting me in when a problem arises no matter how small. Appreciate you Hackson! 😀 More

by Cctigerwoman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Aug 10, 2023 -

Germain Lexus of Naples responded

Thank you for your kind review, Cctigerwoman! Jackson is the consummate advocate for our clients, and we're happy this has been your experience, as well. Please let us know when Jackson and the Germain Lexus team may assist you again! Regards, Zach Germain - General Manager

August 03, 2023

This is our first purchase at this dealership and we are impressed! We've purchased/leased many vehicles over the years and my husband and I are very satisfied with the dealer staff, customer waiting loung More

by Mimi
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik, Paul Berggren
Aug 04, 2023 -

Germain Lexus of Naples responded

Hi, Mimi! Thanks for letting us know how happy you've been with the service our team has consistently provided for you. We're delighted you enjoyed working with both Paul and Danny, so far. Please don't hesitate to reach out when we may assist you again. It's always our pleasure. Regards, Zach Germain - General Manager

August 02, 2023

Dan rusinik is amazing and follows up with us. He is a caring professional and glad that he reminds us to get service. More

by Tannis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Aug 03, 2023 -

Germain Lexus of Naples responded

Tannis, thanks for stopping by to share positive feedback on your visit with Danny! We're pleased to know how satisfied you've been with his attentive assistance. We look forward to continuing this trend at your next appointment. See you then! Regards, Zach Germain - General Manager

August 02, 2023

Silvano Pellicciotta did an excellent job for us during the entire sales process.His extreme knowledge of the Lexus vehicles was a big factor in helping us end up with the car we wanted. He didn’t pressure More

by Mike Magrone
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik, Sal Pellicciotta
Aug 03, 2023 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful review, Mike! We're delighted you enjoyed your transaction with Silvano's expertise and support along the way. Congratulations, and best wishes for amazing travels to come, from all of us at Germain Lexus! Regards, Zach Germain - General Manager

August 02, 2023

Paul Berggreren was an extremely professional and knowledgeable representative during this sales process. Due to the timing of the availability and delivery of the vehicle, I was out of state. T More

by nottubrat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
Aug 03, 2023 -

Germain Lexus of Naples responded

Thank you for your awesome review of Paul! We're so happy his proactive communication allowed you to constantly be in the loop on your new vehicle from afar. Congrats on the new RX! We wish you all the best in your upcoming travels, from the whole team at Germain Lexus! Regards, Zach Germain - General Manager

August 01, 2023

The best service advisor in town. Knowledgeable, courteous and ki nd. Gives great advice on my car. Always makes time to return my calls and responds to my questions. Thanks John a More

by zeddy1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Aug 02, 2023 -

Germain Lexus of Naples responded

Thank you so much, Zeddy! Nothing means more to us than your total satisfaction, so we're happy John continues to provide you with exceptional service and advice. We look forward to working with you for many years to come! Regards, Zach Germain - General Manager

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