Germain Toyota of Columbus

Very pleasant experience. Aaron was very nice. Enjoyed the TV and waiting room. Didn’t use the coffee since I brought my own. Thanks for having it, though the TV and waiting room. Didn’t use the coffee since I brought my own. Thanks for having it, though More

Made an appointment last week to get a key made Monday. No key. Had to come back next day and wait a hour. Was not told Monday it would take an hour to program. Watched service people outside on their phon No key. Had to come back next day and wait a hour. Was not told Monday it would take an hour to program. Watched service people outside on their phones or spreading business cards on each other’s desk. Not a good first impression. More

Not sure I will go back! I fell they have let me down two times now. And the only reason I went back after the first time is they are close to my home. But will be looking elsewhere. times now. And the only reason I went back after the first time is they are close to my home. But will be looking elsewhere. More

Service was very efficient but Cody should have had the box fixed before pickup. Had to wait for certify , heated seat and remote start . starter before pickup Originally after purchased rom sales. box fixed before pickup. Had to wait for certify , heated seat and remote start . starter before pickup Originally after purchased rom sales. More

Chris, my service advisor was very professional. He brief clearly and he showed a degree of high knowledge. I would be glad to recommend his expertise. clearly and he showed a degree of high knowledge. I would be glad to recommend his expertise. More

While everyone I encountered was fantastic, this particular visit and process was the most difficult out of all of my leases through this dealership. I am very happy with my vehicle, however, I will particular visit and process was the most difficult out of all of my leases through this dealership. I am very happy with my vehicle, however, I will consider leasing elsewhere next time to avoid the difficulties encountered this time around. More

Courteous, Fast and Professional. Germain will continue to have me and my wifes business with future car purchases, due alot to the staff. The person that helped us lease our cars still calls to check up o to have me and my wifes business with future car purchases, due alot to the staff. The person that helped us lease our cars still calls to check up on us and the vehicles. That goes along way!!! 5 stars all the way around for Germain. More

I watched my auto be parked As i waited and watched my paperwork delivered as the your employee kept asst walk in clients cars were in line waiting to be serviced person next to him not waiting on anyone paperwork delivered as the your employee kept asst walk in clients cars were in line waiting to be serviced person next to him not waiting on anyone as i kept waiting and waiting More

Mark was great Went in for my normal 15K appt. I knew I was a month or two overdue and he took the time to note that my 2yr free maint agreement was ending in a coup Went in for my normal 15K appt. I knew I was a month or two overdue and he took the time to note that my 2yr free maint agreement was ending in a couple weeks. He updated my appt to be my 20K so that I got my oil changed, etc. and it was covered under the free maintenance. This is the type of service that will keep my coming back to germain for my maintenance and leasing, etc. More

Friendly and professional. Had car ready to test drive. Jason was great at explaining features on the car and how to use them.Answered all our questions. No high pressure. Jason was great at explaining features on the car and how to use them.Answered all our questions. No high pressure. More