I have so many bad things to say about this dealership. I will start by saying that soon after I left my info online so that I could receive a quote for a new vehicle, Gillman was the first dealership to contact me. Their prompt reply made me want to go and deal with them, based on my belief (then), that they were good at providing customer service.
It was not until I went there, that I found out they have terrible business practices. They quoted me a car significantly higher than the published sticker price. They tried to justify the high purchase price based on some accessories and upgrades that they had already included on the car, which of course were not requested by me. Simple items such as window tint and wheel locks, were in their minds enough reason to cheat me out of a few thousand dollars more.
That made me feel bad and thought on going out to a second Honda dealership, but they still asked me to leave a deposit down for them to separate my car before leaving. Something which made me feel even worst about such experience.
I ended up going to a second dealership the next morning, and after receiving a very good treatment and a completely transparent offer at such place, I ended up buying the most equipped car in that segment for a better price than the one quoted by Gillman a day before. If you are interested in a Honda and live around Houston, I recommend going to Honda Cars of Katy. They give you more than what is promised and for a much better deal. I suggest avoiding Gillman even if you live next door to their place.
Finally, even though I informed the salesperson and his manager, which by the way called me not less than 10 times within 24 hours, that I had bought the car that I was looking for at another dealership, they still call me every day and leave a message on my cell phone offering me a great deal and asking me what is required for them to get my business. They guy who calls has left several (exceeding 20 messages) in my voicemail and I can barely understand his messages.
I have bought several cars during the past 8 years, and this visit to Gillman Honda in Houston has been by far, the only terrible experience that I have seen. I wish they would stop bothering me right away!
I wonder if other clients have suffered with the same terrible customer service at their store and the extreme phone harassing techniques after that first visit.