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Glen Toyota

Fair Lawn, NJ

Overview
Employees
Reviews
Vehicles
4.6
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country. If you have questions, please feel free to reach out to one of our store managers for assistance.
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23-07 Maple Ave

Fair Lawn, NJ

07410

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Showing 4,133 reviews

October 03, 2021

I love Glen Toyota! People are kind & helpful. Service is always top notch. Waiting area always clean & inviting. More

by KGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 02, 2021

Excellent work but it takes a long time for your car to be serviced but I will still go there More

by bakstik2
Recommend Dealer
Yes
Employees Worked With
Jason Forkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 02, 2021

No problems everything went well everyone was very knowalagableour wait was over an hour but that was ok More

by BOBWR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jennings
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Oct 02, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 02, 2021

Happy enough to get a Senior discount To change the brake and battery satisfactorily done More

by Gloria327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jennings
Report | Print
Oct 02, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 01, 2021

It was really great customer service and I felt accommodated. Good job guys! Thank you! More

by FRANKIEMAC211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Padilla
Other Employees : Service
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Oct 02, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 01, 2021

Customer service was prompt and courteous. Made sure I understood the service given to the car. More

by Cecilia Rojas
Recommend Dealer
Yes
Employees Worked With
Freddy Padilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 01, 2021

Not good on diag. I take my vehicle to this dealership to diag. A problem but it was not solved More

by Swatson069
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Padilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jennings, Nick Lahr
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Oct 02, 2021 -

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation and reevaluate that the issue could be duplicated if that was the case. I am sure that there is no way that all 5 of the checked off employees were involved this transaction. In some cases they are not in the date you may have been in on. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

September 30, 2021

They are unable to work in more volumeof work. Under They are unable to work in more volume of work. Under pressure of work the staff members are nervous. More

by Syed Mohani
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2021 -

Glen Toyota responded

Thanks for the feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. Additionally since our employees are essentilal workers and worked like I said the entire pandemic that does take a toll. Like most businesses we are doing all we can and there is a shortage of workers even as customer demand has increased. To bash my team during the pandemic is a bit excessive though. We look forward to seeing you in the future! Stay safe! Rob D GM

September 30, 2021

Great dealer all the people there are friendly and knowledgeable, take time to answer your questions More

by TCREAMER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Distefano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 29, 2021

Quick checking not a very long wait made it to my job in plenty of time More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jennings, Nick Lahr
Report | Print
Sep 30, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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