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Glen Toyota
Fair Lawn, NJ
4,017 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country.
If you have questions, please feel free to reach out to one of our store managers for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,017 reviews
February 26, 2021
Dealership worked hard to deal with problem with engine resulting from defective manufacturing that required engine replacement at 100,000 miles. Clearly not a positive toward next car purchase. resulting from defective manufacturing that required engine replacement at 100,000 miles. Clearly not a positive toward next car purchase. More
by larry95
Verified Customer
Helpful February 25, 2021
I had a routine service for spark plugs and intake gaskets. All went well. Service people were very professional and courteous. Engine had a slight noise during idle that I did not report, but was gaskets. All went well. Service people were very professional and courteous. Engine had a slight noise during idle that I did not report, but was gone after the service.. More
by Susan Steele
Employees Worked With
February 23, 2021
This dealership was a mess from beginning to end. Upon arriving I’d called and asked some questions about an XSE that I’d seen on their website for a certain price. I asked was it still available , were t arriving I’d called and asked some questions about an XSE that I’d seen on their website for a certain price. I asked was it still available , were there any additional costs aside from taxes , dealer doc fees and registration and if there were any non factory parts on the car. Everything seemed to had checked out aside from the fact that Ashley , I believe her name was quoted me at a higher number assuming that I didn’t see the lower number on the site. Fast forward , I get to the dealership it look a mess. The cars are jam packed next to one another , the salesmen are chilling outside. It looks as if they’re at a bet together of some sort. I arrived with my mother and four year old daughter. As were exiting the car there are sales men outside smoking cigarettes, hookah and vape pens cursing up a storm during conversation with one another . I mean F bombs left and right. I had to ask my mother and daughter to wait inside of the car because of how disrespectful I felt they were being. they literally watched us exit the car and didn’t even attempt to stop. Anyway , I get inside where it’s not any better , the dealership looks rundown and old , the carpet looks super old , as well as the chairs. It just doesn’t look like a place I’d trust running my credit , handling my money , or anything of any importance. Still I met w a salesman who was okay. I didn’t allow him to run my credit , nor did I tell him how much I wanted to put down. I know salesmen use that as a way to gauge how much they think you should pay. Anyway , I asked for a breakdown of how much I would be paying if I put down three different amounts of money. They were all in the high fives , even though he used tier 1 credit score... and they literally negotiated NOTHING. Not on the base price , payments. Nothing. Upon sitting there speaking to the salesman there were other sales people walking past , being nosy a lady whom I’m not even sure worked there , or was just being nosy tried to explain the difference between leasing and financing to me as if 1 I didn’t know , 2. I was talking to her and 3. It was her business. SMH. Just overall a hot xxx mess. The workers there are way too lackadaisical, they don’t greet you upon entrance I’m not even sure they realize when a consumer enters because they’re all so caught up in their own conversation. Not to mention the fact that their showroom was nonexistent. I’m not sure who they’re paying for these ratings because NO. This is not it ! Upon leaving , the same sales people were outside having the same conversation as they stared at me walk back to the car. I ended up going to Hudson Toyota in Jersey City where I had a great experience from beginning to end. It gets busy , but it’s spacious , they have a lounge area , the salesmen are literally ALL personable they greet you. Their pricing wasn’t the best , but they’re willing to work with you , create budgets etc. More
by Jchanel
Employees Worked With
Johnny
February 23, 2021
Everything was great with my car; just have 2 concerns.... 1- I wasn't told the Service department closes at 4pm on Saturday. 2 - My driver side door was left unlocked (didn't like that). So concerns.... 1- I wasn't told the Service department closes at 4pm on Saturday. 2 - My driver side door was left unlocked (didn't like that). So when I arrived at 4:45pm on Saturday, I was able to get a hold of someone to help me out (very nice man). More
by joshueluvsu
Employees Worked With
Nick Lahr
February 23, 2021
Always a pleasure to work with you guys. I will always go to Glen first before any other auto service stations. Quick and friendly and won’t try to push any extra services to Glen first before any other auto service stations. Quick and friendly and won’t try to push any extra services More
by keiokubo
February 22, 2021
Experience has always been great with the service department at Glen Toyota. They are fast, friendly and do a great job. They also wash your car after which is awesome especially during the winter department at Glen Toyota. They are fast, friendly and do a great job. They also wash your car after which is awesome especially during the winter More
by cohanlon26
Employees Worked With
Nick Lahr
February 21, 2021
Appointment time was honored and service was quick and efficient. In at 7:30 and out by 8:30 or so. The waiting area is well spaced out for social distancing and entry and exit way into the service bay is efficient. In at 7:30 and out by 8:30 or so. The waiting area is well spaced out for social distancing and entry and exit way into the service bay is well organized as well. More
by Dave
Employees Worked With
February 21, 2021
Came in for an oil change. I made an appointment for 8:30am and showed up on time, and asked how long it would take, and was told it would take an hour. I thought an hour for a simple oil change was a p 8:30am and showed up on time, and asked how long it would take, and was told it would take an hour. I thought an hour for a simple oil change was a pretty long time, but I said ok and headed to the waiting area. It took over an hour and a half. That doesn’t make sense to me for a routine maintenance job especially when I had an appointment. But the actual work was very good. I could feel a difference when I drove home and that’s why I gave 4 stars More
by frankbae
Employees Worked With
February 21, 2021
They were very efficient with taking my vehicle and getting my oil change underway. I was very pleased with eir attentive service. Unfortunately I was very displeased to hear I needed new brake pads getting my oil change underway. I was very pleased with eir attentive service. Unfortunately I was very displeased to hear I needed new brake pads after only 20,000 miles on the car. This is far below the quality I’ve become accustomed to with my Toyota vehicles. More
by MaryS
Employees Worked With
Nick Lahr
