Glen Toyota

Excellent Service ! Went above and beyond the call of duty ! My 2005 Tacoma (purchased from John (the sales manager) in 2006) went in for some regular maintenance and they recommended some additional important r My 2005 Tacoma (purchased from John (the sales manager) in 2006) went in for some regular maintenance and they recommended some additional important repairs. They took the time to show me what was needed and did the repair quickly and correctly. There was an unexpected problem that occurred with the brake booster after the regular repairs, and this is where they went above and beyond the call of duty. They fixed the brake booster without hesitating and test drove the car several times to be sure the brakes worked properly. I really appreciated their attention to detail, and how well they did the repairs. I've dealt with many of the service people there (Nicole, Ryan, Natalie and other) and they have all been excellent. This particular instance Jason (the service manager) stepped forward and took the lead on the important brake booster repair. He made sure to communicate with me to make sure I knew what was going on and when the repairs would be complete. Thanks to all the Toyota Service Team!! More

Excellent Service Was my first time there and the receptionst explained the entire process, appointments, schedules, and that walk ins are accepted. I went to the Servi Was my first time there and the receptionst explained the entire process, appointments, schedules, and that walk ins are accepted. I went to the Service Dept and the gentleman was very polite, professional and my oil change was completed for a very fair price!!!!!! More

The people there are great The service center is very nice. My problem is Toyota pushing a garbage product called run/flat tires. I wasn't informed about their lack if reliabi The service center is very nice. My problem is Toyota pushing a garbage product called run/flat tires. I wasn't informed about their lack if reliability. They are garbage. Replaced all 4 so I don't have another problem. I had a blow out in July of 2017 when the car was 2 months old. The worst part was that it was a Saturday night at 10 PM. Nobody was available to help. Another blow out in September and the last on Nov 25th. Who ever heard of a tire that is only good for 20000 miles. Keep a car for 200000 miles and have to spend $15000 on tires????? Toyota should rethink the run/flat thing and equip the vehicles with spare tires. I'm not happy with my decision to buy a Toyota. More

Recall software update Cheerful employees and speedy service. I brought the car in for a recall and was able to get an appointment quickly. Also, they washed my car which wa Cheerful employees and speedy service. I brought the car in for a recall and was able to get an appointment quickly. Also, they washed my car which was a pleasant surprise bonus. More

Courteous and friendly and go out of their way to help!, Excellent service!! Explained the check-up system and the results of all of the inspections. Also, went out of her way to test my electronic keys and Excellent service!! Explained the check-up system and the results of all of the inspections. Also, went out of her way to test my electronic keys and change the batteries. More

purchase vehicle They were awesome. Tom & Joe helped Mom & me purchase a used 2014 Corolla for my sister. thank you. i personally have dealt with this dealership for They were awesome. Tom & Joe helped Mom & me purchase a used 2014 Corolla for my sister. thank you. i personally have dealt with this dealership for 15 years. everytime is awesome More

Initial service my first visit. Employees were courteous,knowledgeable and efficient. Everything was explained completely. The waiting area was clean, friendly and well stocked with Employees were courteous,knowledgeable and efficient. Everything was explained completely. The waiting area was clean, friendly and well stocked with food and drink. Makes you want to continue to use Glen Toyota. More

poor customer service My service manager did a poor job. He caused me to wait too long. My car sat washed up front and he just ignored me as I stood at his desk and talked My service manager did a poor job. He caused me to wait too long. My car sat washed up front and he just ignored me as I stood at his desk and talked on the phone. He never reviewed any of the work that was done and just handed me the paperwork and told me to take it to the woman in the other room and pay. I will probably use a different dealer next time. More

Courteous and efficient personnel Both the salesman (Neil) and the finance person (Mike) were courteous and helpful. They answered questions and concerns that I had and helped me thro Both the salesman (Neil) and the finance person (Mike) were courteous and helpful. They answered questions and concerns that I had and helped me through the whole process More

wonderful THE STAFF IS WONDERFUL. THOUGHTFUL AND VERY KNOWLEGABLE. NATALIE IS JUST WONDERFUL. SHE PROMISED AN HOUR OR LESS. SHE GOT ME OIT IN 50 MINS. KUDOS T THE STAFF IS WONDERFUL. THOUGHTFUL AND VERY KNOWLEGABLE. NATALIE IS JUST WONDERFUL. SHE PROMISED AN HOUR OR LESS. SHE GOT ME OIT IN 50 MINS. KUDOS TO HER AND HER STAFF. More