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Glen Toyota

Fair Lawn, NJ

Overview
Employees
Reviews
Vehicles
4.6
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country. If you have questions, please feel free to reach out to one of our store managers for assistance.
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23-07 Maple Ave

Fair Lawn, NJ

07410

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Showing 4,133 reviews

March 12, 2023

Used vehicle was not cleaned interior had animal hair and dirt / oil build up in the buttons. Exterior also not cleaned noticed scratches on the vehicle hood, trunk and driver side door the next morning as w More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Morales
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Mar 25, 2023 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! I am unable to look you up in our system based on the username here. Please reach out to John at jkraiza@glentoyota.com or 201-791-3800 ext 204 so we can discuss your concerns. Thanks Rob D GM

March 12, 2023

First time i had my a wheel alignment service done here and they did an excellent job... More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

March 10, 2023

The best płace ever. Always very nice people, helpful. You can trust them. I recommend this place to everybody! More

by Jaroszmagdalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

March 10, 2023

Always get it done in timely manner which I like a lot always notify what is happening with the vehicle More

by annmarie429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

March 09, 2023

They was not honest when I signed the contract they added other additional things that wasn’t interested, even though I had told them from the beginning More

by Orgmatias
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Distefano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson Mota-Herrera
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Mar 10, 2023 -

Glen Toyota responded

Hi I am unable to pull your information based on the username here so we cant contact you direct. Please call or email John at jkraiza@glentoyota.com or 201-791-3800 ext 204 so we can discuss your concerns. Additionally, you tageed two differnt sales reps and usually a client only has one sales representative and tagged extra personel is unfair since these reviews follow them on Dealerrater. Thanks Rob D GM

March 08, 2023

The protection cotting under my truck was not done properly and the rusting is very visible, very disappointing. More

by SK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Mar 10, 2023 -

Glen Toyota responded

Hi I am unable pull your information based on the username here otherwise we would reach out directly. Please contact Joe Croce jcroce@glentoyota.com or 201-791-3800 ext 410 so we can discuss your concerns. Thanks Rob D GM

Mar 11, 2023 -

SK responded

Sammy kapo, with Toyota Tacoma 2016

March 08, 2023

Great Service Great customer service and thanks for the Car wash also will be back More

by LUISLALUZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Baran
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Prado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 06, 2023

AWESOME. Personal are pleasant, informative, helpful. Good to work with; explain what is wrong and needed.. More

by MCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

March 04, 2023

I m very satisfied with the job and the person working in the Toyota thanks you everyone More

by Lcrespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Cordon, Kelsey Cimillo
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Mar 06, 2023 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 03, 2023

Not happy with the outcome on my last visit. Wheel cover now needs to be replaced. Flew off while driving home from service. Guessing it was not placed on properly after tire rotation. More

by JUMP.OFF
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don’t remember
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Mar 04, 2023 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com so we can discuss the situation. Thanks Rob D GM

Mar 05, 2023 -

JUMP.OFF responded

I have been visiting your service dept since 2014 since purchasing the vehicle at your dealership. I am on your email list.

Mar 06, 2023 -

Glen Toyota responded

Sir or Maam, Again, I can not pull you information based on the Username JUMP.OFF. I would have had one of my managers call you an discuss your situation. Or you could contact Jay Forkins jforkins@glentoyota.com so we can discuss the situation. Thanks Rob D GM

Mar 06, 2023 -

JUMP.OFF responded

Please remove me from all correspondence. I will no longer continue to use your service center.

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