Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back
Write a review

Glenn E Thomas Dodge Chrysler Jeep Fiat

4.5

69 Lifetime Reviews

2100 E Spring St, Signal Hill, California 90755 Directions
Sales: (562) 426-5111

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

69 Reviews of Glenn E Thomas Dodge Chrysler Jeep Fiat

Sort by Write a review
April 25, 2012

"I took my car back in after I had an oil change to have..."

- Underwhelmed

I took my car back in after I had an oil change to have repairs or services they recommended. Mind you I had to call to find out if my car was done. Also since they kept it all day for an oil change I thought they would have at least hosed it off. Two weeks later I attempted to make an appt online to bring it in at 8:00 a.m. on the following Saturday for service. I received no response so I called and they said "oh sorry, yeah go ahead and bring it in at 8". I showed up at 8 apparently i did not have an appt afterall but they were going to work on it anyway. I asked to have the transmission serviced and the cooling system flushed I do not believe that the majority of the current crew they have in the service dept bother to look at your maintenace/service records at any rate since they seemed surprised when I said I also wanted warranty work done on the tension struts they recommended I have seviced 2 weeks prior. I also asked them to look at my seat warmers on both the drivers and passenger side seats that had both ceased to work at the same time. At around 3:00 they called to say they had done the non warranty services and the tension struts, but would need to keep the car until the following week to deal with the seat warmer issue which they tech found Open Circuits in the seat warmers and would have to take the seats apart. We were leaving for vacation the next morning and would have to bring the car back when we returned. We drove the car 350 miles only to have the check engine light turn on! This is less than 24 hours after my car was serviced. No surprise here. Same problem weve taken it in for in the past that they supposedly cannot diagnose even though all over the complaint boards this issue is addressed many times. Needless to say with some fuel additive the light turned off. So today i take the car in to have them fix the seat warmers which were previously under warranty only to have the check engine light come on again. I was hoping since it happened on the way to the dealer they would take care of it once and for all. No more than an hour later I get a call that the seat warmer issue is not an Open Circuit issue but that it is now a Heater Element issue and low and behold not under warranty! In addition to that I am told that my EGR Valve has and open circuit and needs to replaced along with the valve. Also not under warranty. Seems very fishy to me. Unless the open circuits just move around.This was the first time in almost 7 years that i have used my warranty as I only have 60,000 miles on this 2005 Dodge Magnum RT with a Hemi.. by the way this dealership never checks to see if its under warranty unless you push the point. Seems unprofessional if you ask me. It isnt like the warranty was free to begin with. Also it wouldnt hurt if Jeff was the least bit friendly.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeff Lamos
June 30, 2011

"Buying new jeep,stress,uneasy feeling in your..."

- newby77

Buying new jeep,stress,uneasy feeling in your stomach,games,thats what my usual experience has been at other dealerships.SO much so that I was going to buy used from private party. Glen E. Thomas was breath of fresh air NO blood pressure rise, Brad was honest and did exactly what he promised,price,finance, trade in value all right on. THANKS BRAD

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brad Davis
May 15, 2011

"I recently purchased a Jeep Rubicon (Black Ops Edition)..."

- KenFraley1

I recently purchased a Jeep Rubicon (Black Ops Edition) from your dealership and I could not have been happier with experience. Danny Castillo was my sales associate and he was very professional, very personable, and overall top notch individual and I know my experience at Glenn E. Thomas would not have been as great as it was without him. Thank you so much! Ken Fraley

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danny Castillo
September 21, 2010

"HORRIBLE SERVICE DEPARTMENT- Took car in for repairs, not..."

- calcala

HORRIBLE SERVICE DEPARTMENT- Took car in for repairs, not until late afternoon when I call it was learned that the car would need be in overnight. They indicated that they would have someone pick me up to get a loaner. 45 mins later they said the person was in traffic and would be there shortly. 3 hours later I called said the guy went home and I would have to take a cab and that they were closing in 35 mins. I had to get a hotel room as I am not from LBO when I went to retrieve the car I waited for 10 mins went back the Cashier and asked how much longer it would be. She replied she forgot to tell the Porter. WOULD NOT RECOMMEND

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
TOM/ADRIAN
July 26, 2010

"I bought a new Jeep from another dealer, but Larry went..."

- flashfyre

I bought a new Jeep from another dealer, but Larry went the extra mile and almost got the deal. I think he is pretty trustworthy. I would have bought the Jeep from Larry at Glenn Thomas but they did not have the same options available from the other dealer "on the lot."

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry
July 09, 2010

"DID YOU KNOW THAT GLEN E. THOMAS IS BEING WATCHED FOR..."

- DEMZER1

DID YOU KNOW THAT GLEN E. THOMAS IS BEING WATCHED FOR RACIAL DISCRIMINATION BY THE STATE OF CALIFORNIA.... WHAT DOES THAT TELL YOU!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
THE DAVIS (OWNERS)
March 18, 2010

"If you like being F'd in the A, go to G.E.T. Dodge! To..."

- mnschneider

If you like being F'd in the A, go to G.E.T. Dodge! To the Davis family (owners): Do the right thing and this all goes away. Choosing to ignore us will not solve the problem. Every? time you are found on a website, you will be bashed/harassed. Every video you post will get comments like this. We will tie up your phones and flood your email addresses. Uphold your contractual obligation to Alex or be tainted forever.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brad Davis
March 18, 2010

"If you like being F'd in the A, go to G.E.T. Dodge! To..."

- mnschneider

If you like being F'd in the A, go to G.E.T. Dodge! To the Davis family (owners): Do the right thing and this all goes away. Choosing to ignore us will not solve the problem. Every? time you are found on a website, you will be bashed/harassed. Every video you post will get comments like this. We will tie up your phones and flood your email addresses. Uphold your contractual obligation to Alex or be tainted forever.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brad Davis
April 21, 2007

"They gave us great service and easy pricing. They are..."

- Hochiman25

They gave us great service and easy pricing. They are freindly and low pressure.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
...
7
61 - 69 of 69 results