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Glenn Ford Lincoln - Service Center

3.9

30 Lifetime Service Reviews

4080 Lexington Road, Nicholasville, Kentucky 40356

30 Reviews of Glenn Ford Lincoln - Service Center

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July 18, 2018

"Great service "

- Peelmargaret

Walked in and did not have an appointment. Received good service in a timely manner. I was in and out in less than an hour.

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Recommend Dealer
Yes
Employees Worked With
Steve Wakefield
June 21, 2018

"Oil Change"

- jnick1964

Made an appointment for an oil change, checked in and set there for an hour when I got up and left. I went to see Jason the service manager to tell him about this and he said that they were having problems all morning, why couldn't I get a courteous phone call telling me they had delays and if I would like to reschedule. I drive 45 minutes to this dealer from my house. I guess they figure there time is more important then mine. All I was told by the service manager was "I'm sorry" and when leaving, have a good afternoon.

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Recommend Dealer
No
Employees Worked With
Jason
June 11, 2018

"Sales is great, service department is horrible "

- Fordguy111

Long story short, I purchased my vehicle here in December 2017. I went in for my first oil change and the service department, including Jason the Service Director, have the absolute worst customer service, from scheduling to appointments to loaners, oil changes, and diagnoses. I would take my business elsewhere.

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Recommend Dealer
No
Employees Worked With
Jason, Service Director
May 30, 2018

"Excellent Service "

- Fordfan

Always prompt and courteous. Steve was super nice & explained all my fluid levels, tire health, etc. as the result of my oil change. When I make appointments they never keep me waiting. Customer Service is an obvious priority!

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Recommend Dealer
Yes
Employees Worked With
Steven
May 14, 2018

"Great service"

- dmills420

Always take my car here for oil changes. they have a great and very knowledgeable staff. Steve Wakefield always takes great care in making sure everything is done right

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Recommend Dealer
Yes
Employees Worked With
Steve Wakefield
April 30, 2018

"Service for my 2015 F-150"

- Rusty

Fast efficient service to replace wiper assembly damaged in a car wash and fulfill a recall notice for door locks at the same time while I was on vacation in Lexington ,KY

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Recommend Dealer
Yes
Employees Worked With
Eric Marshall
April 16, 2018

"Service Review"

- Jim V.

I recently had an excellent experience with Quick Lane. I had 40,000 mile service which included an oil change, tire rotation, engine air filter and a new battery. The Service advisor (Steve) was polite, professional and easy to work with. All of these items were completed in roughly one hour while I waited in the lounge. I will definitely come back and I would encourage others to consider them for future service needs.

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Recommend Dealer
Yes
Employees Worked With
Steve Wakefield
April 06, 2018

"Great service from Steve Wakefield and technicians At Glenn "

- DWMyers

Great professional service from Steve Wakefield and technicians for the works oil change . Explained the service and expected needed inspections in future ! Courteous and helpful! DW Myers

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Recommend Dealer
Yes
Employees Worked With
Steve
March 31, 2018

"Steve Wakefield was great!"

- Linnie Toney

Steve was so help when my key Fob was not working and I couldn't leave my vehicle. He helped me get the battery changed, gave me information about how often to change the batteries. He walked me through the whole process.

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Recommend Dealer
Yes
Employees Worked With
Steve Wakefield
March 30, 2018

"The works"

- Jc23779

Went in Thursday for oil change and tire rotation,and Steve really took care of me, this was my first time, I just moved to this area but I will be taking my truck back in the future for service.

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Recommend Dealer
Yes
Employees Worked With
Steve
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