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Golden State Nissan

Colma, CA

2.7
93 Reviews
GOLDEN STATE NISSAN IN COLMA IS YOUR TRUSTED AUTO DEALER Golden State Nissan promises to find you the right car at the right time. We do this by offering new and certified pre-owned inventory that fits every lifestyle. We know our customers have a lot to consider when making a pre-owned car purchase and we want you to drive away with confidence knowing you bought from Golden State Nissan. Whether you are looking for an SUV, Sedan, or Truck our pre-owned inventory provides options so you can find the right car for your needs. From the time you enter our showroom to when you service your Nissan with us, you can expect to be treated like family. Because your satisfaction is our #1 priority, we pride ourselves on offering an extensive selection of new, pre-owned, and certified pre-owned Nissan vehicles to choose from. Looking to see all our inventory across our 20+ stores? Shop thousands of new and used cars near Colma at Wise Auto Group.
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650 Serramonte Blvd

Colma, CA

94014

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Showing 93 reviews

August 19, 2022

Amazing service! Just moved to the area and plan on coming back for my vehicles service More

by Nlynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus
Aug 24, 2022 -

Golden State Nissan responded

Nlynn, thank you for your positive feedback about Golden State Nissan! We strive to surpass all your expectations, which you reflected in our short survey. You may receive a more comprehensive survey soon with additional questions. This emailed survey from Nissan is an invitation to provide more specific details regarding your recent service visit. Please take the time to fully complete as it helps us to evaluate your experience with us. Thank You in Advance, Client Relations Jade Dancel 707-455-4500 jdancel@wiseautogroup.com

June 08, 2022

Thank you for the fast service. Time frame worked out perfectly with my work schedule. More

by Jen Lao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan
Jun 10, 2022 -

Golden State Nissan responded

Jen Lao, thank you for your positive feedback about Golden State Nissan! We strive to surpass all your expectations, which you reflected in our short survey. You may receive a more comprehensive survey soon with additional questions. This emailed survey from Nissan is an invitation to provide more specific details regarding your recent service visit. Please take the time to fully complete as it helps us to evaluate your experience with us. Thank You in Advance! Client Relations Manager Jade Dancel 707-455-4500 jdancel@wiseautogroup.com

May 30, 2022

If there is something you people would like to do before we get deep into the legal process, contact me at 650-921-0011. I would be willing to listen. I have done much much more that any court would require More

by r241624
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales manager, finance manager
Jun 09, 2022 -

Golden State Nissan responded

Hi R241624, we regret to hear that you are displeased with your recent experience with us. Thank you for leaving feedback. Please reach out to us at 707-474-4846 so we may identify ways to improve your experience. Jade Dancel Owner Loyalty Manager

May 17, 2022

There are or were some shaddy people working for this dealership. This dealership actually forged a contract in my name, got caught doing it and refused to work with me on the issue which caused me a lot More

by r241624
Recommend Dealer
No
Employees Worked With
sales manager, finance manager
May 18, 2022 -

Golden State Nissan responded

Hello, thank you for taking the time to let us know about your recent experience. We are disappointed to read your impression. Without further detail within the review; we can only invite you to please contact our management to discuss and address this matter further. Please contact our General Sales Manager Chris, or Sales Manager Saidu at 650-994-1661.

May 20, 2022 -

r241624 responded

Golden State Nissan knows exactly what happened in this case. For the past year and a half, I have tried to work with this dealership, only to be ignored. Initially, we sent a certified mail demand letter to this dealership, it was refused and sent back to me unopened. Obviously Golden State Nissan was not interested in the issues at hand. We then sent another letter explaining our intentions if this matter was not resolved.. In fact, I went to the dealership last year and talked to a person named Chris. He told me that the information I gave him would be forwarded to upper management and that they would get back to me, that never happened. I have been ignored from the day I discovered the illegalities. I sent numerous emails and messages through this dealerships website, but never to get a response. I ran out of options and now have the legal system involved. The dealership will be notified soon. You people have no idea, the heartache and emotional stress this issue has caused me. Starting this buying process with my trade in vehicle for a new vehicle and ending up with no vehicle at all is insane, along with all the negative credit reporting that resulted because of what this dealership did is wrong at every level. The initial agreed upon price of the new vehicle was not the price that was put into the very first contract. From the beginning, there was wrongdoings. The bottom line was that I was not going to pay on a contract that I did not sign, regardless of what was in the contract. The legal process will be upon us soon and we'll take it from there.

May 20, 2022 -

r241624 responded

Let me add, the actions taken by this dealership and the lender in this case tells the whole story, in that I had no responsibility whatsoever to a contract that was not valid. But yet, in the end, I suffered major consequences because of it. When I discovered the illegalities, the issue should have been between the dealership and lender to hash out when I reported it. But yet, initially the lender claimed I was responsible and began damaging my credit file., which of course was wrongful. I started out as a consumer and ended up a victim, without a vehicle., in which I started out with one. How in the heck can that happen?

March 20, 2022

This review is a warning to anyone who wants to sell a car to this dealer. If you don't want your time wasted. I advised for you to find another place. I came to this dealer yesterday (031922) to have More

by endowg
Recommend Dealer
No
Employees Worked With
Hispanic Male
Jun 09, 2022 -

Golden State Nissan responded

Endowg, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (707)474-4846 to provide more feedback regarding your visit. Owner Loyalty Manager Jade Dancel

July 12, 2021

Do not give Golden State Nissan your business. They took my friend's credit card number for a deposit to purchase a car along with other information, but they ended up selling the car to someone else instea More

by b.o.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex, Saidu
Aug 25, 2021 -

Golden State Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (650) 994-1661.

March 14, 2021

Please avoid this dealership. They are predatory and shady. They will try to charge $1000 for VIN etching (something that can be done for $30) and claim they can't take off the add-on price. Even after More

by NissanSucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron, Kevin
Jun 10, 2021 -

Golden State Nissan responded

Nissansucks, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 21, 2020

To Aaron and Vince you guys are very helpful I bought a new car my first time ever buying a car I really didn't understand what I was signing but when I talked to the two guys they sat me down and talked m More

by lindabaldisseri@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron, Alex and Vince
Jan 19, 2021 -

Golden State Nissan responded

Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 14, 2020

very very bad experience Sale person calls me and left a missed call. when I called back giving the price of lease price which is way high up then market, when I try to explai More

by san@
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not remember the Names I can give the phone number I got call from
Jul 22, 2020 -

Golden State Nissan responded

Hi Santosh, I'm sorry to hear about your experience. Please reach out to us at (650) 994-1661 when you can so we can address this situation directly. Thank you and have a great day.

May 21, 2020

Aaron and vince are the best! VERY HELPFUL , VERY CUSTOMER SERVICE ORIENTED AND MADE ME FEEL LIKE FAMILY! Thank you again for all your help! More

by Kathy.ratliff
Recommend Dealer
Yes
Employees Worked With
Vince, Aaron
May 22, 2020 -

Golden State Nissan responded

Hi Kathy, Thank you so much for your positive comments about Golden State Nissan! We like to make our customers feel like family here. We look forward to assisting you with your future vehicle needs. Sincerely , Sherine Johnson Owner Loyalty Manager 650 Serramonte Blvd Colma CA 94018 P :6 50.550.7233 E: sjohnson@goldenstatenissan.com

May 22, 2020 -

Golden State Nissan responded

Hi Kathy, Thank you so much for your positive comments about Golden State Nissan! We like to make our customers feel like family here. We look forward to assisting you with your future vehicle needs. Sincerely , Sherine Johnson Owner Loyalty Manager 650 Serramonte Blvd Colma CA 94018 P :6 50.550.7233 E: sjohnson@goldenstatenissan.com

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