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Goldstein Buick GMC

Albany, NY

not yet
rated
110 Reviews
Call Dealership (518) 869-2291

1671 Central Ave.

Albany, NY

12205

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110 Reviews of Goldstein Buick GMC

January 04, 2024

I could not be happier with the attention to detail, sales experience, and pricing on my 2021 GMC Yukon XL. I would definitely recommend Goldstein Buick GMC to all my friends. I traveled from Central CT More

by Tedj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
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Jan 09, 2024 -

Goldstein Buick GMC responded

Thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! We appreciate your business and look forward to helping you in the future and to keep you 100% satisfied!

Helpful
December 05, 2022

Purchase of a new GMC was an absolute pleasure from Goldstein Buick GMC. Not only is the dealership very impressive and up to date, but service, professionalism, knowledge of its staff and the whole e More

by elliatg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
General Manager
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Dec 06, 2022 -

Goldstein Buick GMC responded

We are so glad you enjoyed working with Glen and Antonio! We will be sure to share your kind words with them! Please let us know if we can ever help you in the future.

Helpful
October 19, 2022

Rude people to deal with. high prices to even look at vehicle problem.please stay away from this place.do not go there at all More

by Robertlussier1971
Recommend Dealer
No
Employees Worked With
Service counter rep.
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Oct 25, 2022 -

Goldstein Buick GMC responded

Robert we are sorry you were unhappy with your experience with us. We understand everyone is budget conscious, but when dealing with a repair for a 19-20 year old truck we do need to diagnose the issue before starting a repair ( and there is a charge for that) so we can make sure we give an accurate estimate of the costs involved. Since we have never had the opportunity to service your vehicle in the past we have no idea of the actual condition of the vehicle and what other issues might be related to the issues your are experiencing. Additionally in the past many people have come to us thinking one thing was wrong when it turns out to be something else, which we find during our diagnosis. Please let us know if we can be of any help in getting your 2003 truck back up and running properly.

Helpful
June 06, 2022

Bill and Fern are the best! Any time I need anything on either of my vehicles they are on it and do a great job. More

by Kellicarter24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BILL MORSE, FERN WYNNOCASIO
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Jun 10, 2022 -

Goldstein Buick GMC responded

Kelli, we're so glad you enjoyed working with Bill and Fern! We will be sure to share your kind words with them. Please let us know if we can ever help you in the future.

Helpful
November 11, 2021

BEWARE- DO NOT USE GOLDSTEIN AUTO REPAIR. If I could give less than one star I would. This has been the worst experience I have ever had with an auto repair shop. I cam in with an estimate from GEICO, whic More

by djs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DJ McArdle
Report | Print
Nov 20, 2021 -

Goldstein Buick GMC responded

When we repair collision or body damage repairs under an insurance claim, it is not unusual for our technicians to find hidden damage that was not discovered during the estimate process. Since we want to make sure our customers vehicles are repaired properly and take pride in doing an excellent job, it is not unusual for us to submit what is called a supplemental estimate to the insurance companies for review and approval to perform the additional work, which is what we did. Unfortunately for you in this case, the person who did this was not aware that you had a high deductible and would be paying for this out of your pocket, as normally supplemental adjustments are normally just approved by the insurance company. Since we did make this mistake, once our management team was made aware of it we did not charge you for the additional work. We are sorry for that mis-communication but would like you to know we stand behind our work, so if you do have any additional concerns please feel free to contact us.

Nov 21, 2021 -

djs responded

Yes I agree you did take the extra $249.00 off after I complained. It took several phone calls to accomplish this. The purpose of my review is to warn others about this policy. It seems you agree to the insurance price then pad the bill for more. I know this because they did EXACTLY what was on the insurance estimate and then added extra hours to increase the cost. SO there was no extra work they simply added hours. How do I know this - because I compared the estimate to what they charged. Now had there been extra parts needed I could understand. This was purely padding the bill and I am fairly certain you always do this. If you agree to the estimate why would you then go in for more hours? There was not one single piece of extra equipment added and the parts actually came to $13.00. Nice try - I will be contacting GEICO and GM as well to let them know of this. I am a retiree and trying to rip off older people during an extremely troubling and economically unsure time is horrible. I have been a General Motors customer for over 20 years and I am pretty sure they know nothing of this policy. I still have the bill and the estimate so I have proof of what I am saying.

Helpful
June 17, 2021

This was for a 1st Oil change and Tire rotation so it was pretty straight forward and no cost to me, had to make a call to find out if it was ready but other than that it was good. More

by shatture
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Report | Print
Helpful
June 14, 2021

Having our serviced at Goldstein’s is a joy. Recently retired Lloyd was our go-to representative. However, everyone there is friendly and true professionals. More

by ImaybeU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Report | Print
Helpful
June 10, 2021

Bill is very professional in area of service. He pays attention to detail and gets problems solved. Enjoy working with him on any vehicle problems More

by daWiz54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Morse
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Helpful
May 25, 2021

Christie Tarsa was wonderful to work with in the service department. She was so polite. She looked up my service contract and informed me of coverage I did not know I had.(My fault) The service was nice. I' More

by tgarcelon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christie Tarsa
Report | Print
Jun 07, 2021 -

Goldstein Buick GMC responded

Thank you, "T" for your review. If anyone is wondering about the coverage on their vehicle, or their schedule maintenance, you should give our service department a call. 518-869-2291. Our factory trained technicians are here to help your vehicle run its best!

Helpful
May 24, 2021

Service was perfect, I received and email right away and then a phone call. Set up appointment for Saturday morning to look At new vehicle More

by Jennifer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew
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Jun 07, 2021 -

Goldstein Buick GMC responded

5 STARS! Thank you, Jennifer, for letting us know that we knocked it out of the part for you! We're here to do the same for anyone that needs service on their current vehicle or if you're shopping for your next vehicle. Visit our website and check us out, www.goldsteinbuick.com

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