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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.4
99 Reviews
Call Service Center (972) 975-9621

99 Reviews of Grand Prairie Ford - Service Center

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March 19, 2024

The wait was a little long, but the service was great! The service guy was knowledgeable he kept me informed on what was going on with my vehicle. Great Service! More

by Kans123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave a review! We appreciate your understanding about the wait time and we're thrilled to hear that the service technician was informative and kept you updated. We strive to provide excellent service, and it's comments like yours that let us know we're on the right track. We hope to see you again soon!

Helpful
March 17, 2024

The service was friendly. They answered my questions. They explained the trucks options and features. More

by Dawnslovelylabs
Recommend Dealer
Yes
Employees Worked With
Preston
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Dawn, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 17, 2024

She did a great job and was very patient. And understanding Very considering and understanding. More

by Csandra817
Recommend Dealer
Yes
Employees Worked With
Grace
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that Grace provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 14, 2024

Antonio went above and beyond to make sure that I had a great experience! He is always very kind and attentive. More

by KELAWYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Mar 18, 2024 -

Grand Prairie Ford responded

Hi Kelawynn, Thank you for your review. We are pleased to hear that Antonio provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 14, 2024

For the first time ever I don't have to wait 4 hours for the oil change and Sergio was very helpful More

by Evelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Evelyn, Thank you for your review. We are pleased to hear that Sergio provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 14, 2024

Antonio was very attentive and he is always very polite. Antonio went above and beyond to make sure my experience was great! More

by KELAWYNN
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Mar 18, 2024 -

Grand Prairie Ford responded

Hi Kelawynn, Thank you for your review. We are pleased to hear that Antonio provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 14, 2024

Great service and outstanding customer care. Keep you informed at all times with the status of your vehicle. More

by ELCAGUENO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos
Report | Print
Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 12, 2024

I had made an appointment. It's just an oil change. I waited for my car to get done. It was over an hour but it was ok. Comfortable in the waiting room, it was fine. More

by msemons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with good service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 11, 2024

Leaks oil when bought off the lot and y'all want me to pay for it!!! More

by scott.leggett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cesar
Report | Print
Mar 13, 2024 -

Grand Prairie Ford responded

Hi Scott, we're sorry to hear about your experience. Our team strives to provide top-notch service and we apologize for any inconvenience. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.

Helpful
March 09, 2024

Excellent! Great experience, prompt service, well informed and all work completed. Will be back again! More

by DKNOX0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Perry
Report | Print
Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
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