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Grand Prix Subaru - Service Center

Hicksville, NY

3.7
61 Lifetime Reviews Review Dealership

61 Reviews of Grand Prix Subaru - Service Center

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April 07, 2021

"We’ve been long time customers of Grand Prix Subaru for..."

- johnnyarchery

We’ve been long time customers of Grand Prix Subaru for more than a decade. We keep coming back, not just because of the vehicles but because of the people. We’ve know Agata Spina, Jenna Mineo and Ray, Clinton for many years and have bought, leased, and traded vehicles at this same dealership. They were All positive experiences. Most recently, I wanted to take time and review the efficient and courteus staff from the service department. Randall Arincibia is very helpful and efficient. The staff are all excellent. Thank you again, John and Mary C from Levittown NY

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Recommend Dealer
Yes
Employees Worked With
Randall Arincibia
December 30, 2020

"brought my 2020 outback into service had Danielle..."

- Pop6

brought my 2020 outback into service had Danielle Forchelli service writer was really great stepped up to help me and get in in and out fast even got me a loaner car she txt me 5 minutes later and that was great to reach out to find out what was going on next day i txt her 8.00 am and car was ready to pick up tank thanks god i didn't have to send my wife LOL ANYONE NEEDS SERVICE GO TO GAND PRIX AND SEE DANIELLE thanks again

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Recommend Dealer
Yes
Employees Worked With
Danielle Forchrlli
November 17, 2020

"Excellent service team. They illustrated my multi point..."

- skmaddur113

Excellent service team. They illustrated my multi point inspection details in a nice and easy to read color pdf. This is unprecedented report. Good show.

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Recommend Dealer
Yes
Employees Worked With
Nick Barsky
September 06, 2020

"Expensive service $$$. Needed a repair and estimated cost..."

- Sammy

Expensive service $$$. Needed a repair and estimated cost was $1,666 but got it done somewhere else for $633 (ORM part). They sold me 10-year 100k miles extended warranty but it was actually for 7 years. Should have read the fine prints.

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Recommend Dealer
No
Employees Worked With
Victor
August 29, 2020

"Came for my appt at 2:45pm to service area, not a..."

- Forester20

Came for my appt at 2:45pm to service area, not a welcoming place. Spoke to Nick who complained about taking last appt at 2:30 (when I made appt. I chose the option 2:45pm on Grand Prixx subaru online) then ?lauralee(a woman) asked if I got her message if I can come early. I told I did but I couldn’t so I am here now. Then nick called and said there will be a wait for 2 hours. He said they stop taking appts at 2:30pm and do not work Sunday. It seems since I bought my car from them and they offer free service I have to put up with their poor treatment of their customers and zero customer service. I am sure, there are dealerships that provide better service.

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Recommend Dealer
No
Employees Worked With
Nick Barsky
August 17, 2020

"Heaps of praise for service advisor Luann Rogan. My..."

- Tom

Heaps of praise for service advisor Luann Rogan. My Forester needed four control arm bushings and a shifter plate. Even when the dealership lost power during the recent hurricane, she went above and beyond by staying in touch with me via her cell phone. During this difficult time, she worked to get the job completed in a timely manner. My wife and I are very grateful for her efforts on our behalf. She is the best. Grand Prix, give her a raise.

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Recommend Dealer
Yes
Employees Worked With
Luann Rogan
July 17, 2020

"Another Great Service for my WRX!!"

- WRXmombo

Clinton and the whole Grand Prix team did another Great Job! This was my 4th oil change on my 2018 WRX and it was great. Very happy with the service and would recommend them to my friends. Thanks again to the team and Kevin for treating my car right. Danny A.

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Recommend Dealer
Yes
Employees Worked With
June 27, 2020

"*** Be careful.*** Dealer tried to steal a spare rim I..."

- Greg K.

*** Be careful.*** Dealer tried to steal a spare rim I had in my trunk, when i had my car repaired there. Never asked me for permission to go in my trunk and "assumed" I did not want the perfectly fine rim anymore. Thank god they left items from my trunk on my back seat and it raised my suspicion. Thats when I checked my trunk and noticed my rim was missing. When i called them and confronted them, they knew right away why I was calling. Even more shady!!! This rim is worth 400$ brand new. Basically no-one seemed care that they did it. No attempt to apologize and do something to salavage this relationship with their customers. Especially during these hard economic times. Will not do business at this dealership anymore. BEWARE!!!!

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Recommend Dealer
No
Employees Worked With
Lou Ann
June 27, 2020

"Service Advisor Dan is “THE MAN!!!” "

- Betty Hein

Back in February, I brought my 2013 Subaru Legacy 2.5i Premium in for service because the tire pressure warning light had gone on. At that time, it was determined that there were no punctures, tears, or nails in the driver’s front tire. Instead, the cause of the loss of pressure was due to the formation of a ‘lip’ or space (from a build up of brake dust) between the rim and the tire causing air to slowly escape. The tire was taken off the rim, the brake dust was removed, the tire was re-sealed and the air pressure was then put to 35psi per my request. All was well until about 6 or so weeks ago when the tire pressure light went back on. This coincided with my going in for a new battery as the original battery was 7 years old. As a result of not driving the car because of COVID-19, the old battery had finally ‘given-up’ and understandably needed replacement. So in addition to installing a new battery, they re-checked the tire. The seal was fine and again there were no punctures, tears, or nails so they re-inflated the tire to 35psi (per my request). All was fine until last week when the tire pressure light came back on again. When I called the service advisor, Dan Dengler, to explain the issue & history (he immediately pulled it up on his end), he spoke with the service director, Clinton DeClue. They wanted to have the tech look into the cause in greater depth and suggested I leave the car as they would provide me with a loaner. The tech’s examination showed that the loss of air was the result of the tire being porous & having dry-rot and therefore it needed to be replaced along with passenger front tire so that everything remained in balance. When Dan called me to discuss, he provided me with every detail including the date of the manufacture of the old front tires as well as the back tires (which I had replaced years beforehand due to punctures on specific surfaces of the tires that would not allow them to be patched.) The original front tires were old & had 30,000+ miles on them so it was no surprise that they needed replacement. For the new front tires that they wanted to install, Dan provided me with model/name of the replacement tires, the size codes, the total cost as well as the cost of each line item that made up the total cost including the cost of each tire, labor (mounting & balancing) tax, NYS tire disposal fee. Everything was 100% transparent, upfront, & above board. After I provided Dan with email approval to go ahead with the new tires, we stayed in close communication via e-mail (my preferred method of communication) regarding the status of my car. Dan’s communication is always excellent...he returns phone-calls very promptly and replies to all emails. All of my questions about the new tires & when the car would be ready were answered fully & thoroughly, including my questions about the results of the complimentary multi-point inspection. Dan always checks and then double-checks, which instills a sense of his customer satisfaction. I initially requested that all 4 tires (the 2 old in the rear and the 2 new in the front) be inflated to 35psi. In addition to communicating this to the tech, Dan took it a step further by personally checking each tire’s pressure himself. While for some customers this double-check may seem insignificant, it is exactly this level of attention to detail provided by Dan this extremely important & appreciated. Your vehicle can have all of the latest safety features and bells and whistles on it but when it comes down to it, they don’t mean a thing if your tires aren’t right. Your tires are truly where ‘the rubber hits the road’ and their condition is especially important to insure optimal performance of an AWD vehicle. Dan & Clinton treated me as a ‘Super VIP’ and they definitely delivered on Grand Prix’s motto ‘WE WILL SATISFY YOU.’

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Dengler
May 20, 2020

"Super Great VIP Service!! "

- Betty Hein

Brought my 2013 Legacy to Grand Prix Subaru for a new battery & check of low tire pressure reading. . The Service Advisor, Dan Dengler, provided me with Super Great VIP Service. The new battery installation was done flawlessly and they checked the tire....no leaks, just needed some air. Dan, as always, provides excellent service with great attention to detail, follow-up, and communication. Extremely thorough and customer focused. Both Dan & the Service Director, Clinton, take all the extra steps to ensure maximum customer satisfaction. AAAA+++++

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Dengler
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