Grand West Hyundai

Got oil change, ended up with oil spots I took my 2017 Elantra in for its maintenance. The service department gnarled up the oil plug gasket. On top of it they informed me that they were no I took my 2017 Elantra in for its maintenance. The service department gnarled up the oil plug gasket. On top of it they informed me that they were no longer honoring our paid for service agreement and will give me 2 complimentary services. I have since contacted the loan agency and they have said it’s not going to change how much I pay just how long I pay but I must jump through a bunch of hoops to do anything. I’ve kept to my end of the deal by paying the loan even when I’m unemployed they need to keep to their end of the deal. This is completely unacceptable as I bought the car with this confidence that my car would remain maintained even in tough time and right when times get tough the dealership spits in my face adding stress to my already stressful situation. More

New ownership not honoring oil change contract I purchased a used vehicle in Dec 2016 and love the car. I also bought a "oil change for life" service package and paid $550 for this service. I have I purchased a used vehicle in Dec 2016 and love the car. I also bought a "oil change for life" service package and paid $550 for this service. I have had 3 oil changes since then at the recommended mileage intervals of 3000 miles. Today I learned that Grand West Hyundai is now Red Rock Hyundai. The new owner of the dealership is not going to honor the "oil change for life" but will give me 3 more free oil change services to appease me. So that is 6 total oil changes for $550? This doesn't seem right to me! I thought I had a contract with the dealership and when it was sold that contract should have been part of the deal. Apparently, it doesn't work that way. I am very disappointed and would like to know if I have any legal recourse. More

Great cars and great service. Employees took time to figure out exactly what I needed and did everything they could to make it happen. I will keep coming b cars and great service. Employees took time to figure out exactly what I needed and did everything they could to make it happen. I will keep coming back to Grand West Hyundai More

APPPPPROVE Isaac was a wonderful salesperson and Mike gave a wonderful presentation! I will recommend all of my friends and family to come join our new one... Ou Isaac was a wonderful salesperson and Mike gave a wonderful presentation! I will recommend all of my friends and family to come join our new one... Our Hyundai family More

Highly satisfied He was very polite and friendly and he answered all of our questions. He worked hard to meet our needs. We will be back again. He was very polite and friendly and he answered all of our questions. He worked hard to meet our needs. We will be back again. More

Tucson Satisfied - I wish buying a car did not have to take so many hours. With the technology that is available I wish the process was faster. Satisfied - I wish buying a car did not have to take so many hours. With the technology that is available I wish the process was faster. More

Jeep Patriot I loved everyone I encountered during my purchase. Daniel, Taylor and Darwin were all very welcoming and clearly tried their hardest to get me the bes I loved everyone I encountered during my purchase. Daniel, Taylor and Darwin were all very welcoming and clearly tried their hardest to get me the best deal! This is my 4th car purchase and It's by far the best experience I've ever had! Will absolutely recommend and will definitely do business there in the future! I love my Jeep Patriot More

Left with a Smile Everyone was kind and courteous and made the whole process understandable and pleasant, out of all the cars I have bought over the years, this experie Everyone was kind and courteous and made the whole process understandable and pleasant, out of all the cars I have bought over the years, this experience was the fastest and most enjoyable so far More

Fun Friendly and Fast Trey our sales rep was very helpful, ran and I mean actually ran to get keys for the vehicle we were interested in! The whole process was quick and we Trey our sales rep was very helpful, ran and I mean actually ran to get keys for the vehicle we were interested in! The whole process was quick and we laughed and had fun the whole way through. I would absolutely recommend Grand West Hyundai to all of my friends and family! More

Relief My husband and I were in a bind with our previous vehicle payment and Grand west Hyundai was able to help us out and get us into a more affordable car My husband and I were in a bind with our previous vehicle payment and Grand west Hyundai was able to help us out and get us into a more affordable car. More