Grand West Kia

Unacceptable I purchased and traded in a vehicle and they never submitted my trade in pay off and because of that I might be denied closing on my home. Absolutely I purchased and traded in a vehicle and they never submitted my trade in pay off and because of that I might be denied closing on my home. Absolutely unacceptable. And not only did I not receive the deal I was promised I have spoken with the head of finance and the GM and neither seemed apologetic or to even care. If they were 8 months pregnant and I was standing in the way of theor home I'm sure they would be a little more I interested in my issue. I will NEVER go back and recommending that Until that branch does some serious upgrades to customer service it be avoided!!!! More

Horrible Liars. Don't buy from there...... They promised me many things and then charged me for an alignment when they sold the car to me knowing it had the pr Liars. Don't buy from there...... They promised me many things and then charged me for an alignment when they sold the car to me knowing it had the problem. They stated they fixed it and it's not their problem. I will never but from them again More

WORST EXPERIENCE EVER!!! After being in a pinch for time on purchasing a car I found a reasonable one at this dealership. It took them 2 months just MAIL the paper work to get After being in a pinch for time on purchasing a car I found a reasonable one at this dealership. It took them 2 months just MAIL the paper work to get my license plates, then I find out they did the paper work wrong so it ended up costing me WAY more to get the plates. After they sell you the car they are EXTREMELY rude, will not return calls, or fix their wrong doings. If I wasn't in a rush to buy a car I would have NEVER finished the deal with them. Run, don't walk away from this place. More

Excellent Experience!! - I have purchased 2 KIA's Here I had purchased a KIA Soul from Grand West KIA in 2015 which I love driving and had an excellent purchasing experience at that time. This past week I I had purchased a KIA Soul from Grand West KIA in 2015 which I love driving and had an excellent purchasing experience at that time. This past week I went into Grand West KIA to look at the 2017 Niro and was helped by Kevin Marion. Kevin took a lot of time to explain to Me all of the differences and details of a Hybrid vehicle. Kevin answered all of My questions and was very helpful during My test drive to explain all of the monitoring of the Hybrid functions Which I greatly appreciated and which definitely helped seal My decision. Moving into the actual purchasing of the Niro was just as easily done and I have to say that the entire experience was excellent from beginning to end!! My Thanks to Kevin Marion and the Team at Grand West KIA !! More

IT WAS GREAT I purchased a Sportage 6 months ago and the payment was a little more then what I wanted but they were able to put me in a new 17 Kia Sorento and lowe I purchased a Sportage 6 months ago and the payment was a little more then what I wanted but they were able to put me in a new 17 Kia Sorento and lower my payment a $100 a month and also 3 months without a payment! More

Shopper beware! I traded in a vehicle on 1/21/17 & Kia has still not paid off the loan on said traded vehicle and today is 3/7/17. Since they haven't paid off the loa I traded in a vehicle on 1/21/17 & Kia has still not paid off the loan on said traded vehicle and today is 3/7/17. Since they haven't paid off the loan or contacted the credit union in which my loan was through, that loan is now 2 months late and I'm the responsible party. That vehicle is not even in my possession. I've been attempting to resolve the problem with the dealership for the past two + weeks and have been given the run around and no clear explanation what so ever. And now my credit is going to start getting docked because of their error. Unreal. DO NOT GIVE THIS COMPANY YOUR BUSINESS. THEY'RE SHADY. More

Worst service ever Problem-Oil leak Under warranty Called Grand West Kia service Car towed in per dealership instructions Once there, told they DID NOT have a cer Problem-Oil leak Under warranty Called Grand West Kia service Car towed in per dealership instructions Once there, told they DID NOT have a certified mechanic and could not repair car- unbelievable! Why even suggest that I bring it there? Then told me I would have to get the car to Denver Kia dealership at my expense and they -Grand West Kia - and their service manager would do nothing else for me! General manager would not even talk to me Under no circumstances would I buy or have a car serviced from this dealership- EVER! More

45000 checkup did not go well Had an appointment at 830am for my 45,000 check up, had also asked for them to check sparkplugs per maintenance in owners handbook, over the phone I Had an appointment at 830am for my 45,000 check up, had also asked for them to check sparkplugs per maintenance in owners handbook, over the phone I was told 15mins and free, should have questioned that!. Got there and they said they never look at sparkplugs before 60,000 miles, it is really involved, they did not want to do it, showed them my manual and they said ok but it is going to take a while to get my car in - maybe 2 hours - so not sure what the appointment time did for me. Almost 2 hours later they called to say they were looking at my car and nothing urgent needs doing and the spark plugs would be expensive so I probably didn't want that? As I had driven 140 miles to go to a KIA service center I really did want that but after 2 hours I said nevermind, will get it done elsewhere. 30 minutes later I am there to pick up my car which is out in the lot. BUT they say I can't take it yet as they have to out the filters back in? So how did they drive it out to the lot then? Another 30 minutes of waiting and I get the keys but NO record of my check-up - as it didn't need anything they don't have any paperwork for me? I don't even know what they checked! - SO how is that going to meet my warrantee requirements??? I won't bother with the 140 mile drive and 1/2 day off work for that type of service ever again - they just voided my warrantee for me! More

Great Service! I as in and out so quickly! Sheila was so pleasant and I would do business with her and Justin S. anytime. I will definitely return here to purchase m I as in and out so quickly! Sheila was so pleasant and I would do business with her and Justin S. anytime. I will definitely return here to purchase my next new car! More

California girl happy I have bought 2 vehicles. It's always been a great experience. Me and my husband will buy again.Always treated great from everyone at kia. I have bought 2 vehicles. It's always been a great experience. Me and my husband will buy again.Always treated great from everyone at kia. More