I had just about given up on finding a car I would love again when a friend recommended to Granite Run Buick/GMC to me. The dealership is not geographically convenient, but I decided to put my trust in the recommendation. I could not have been more pleased with the outcome. Ryan Irish, and his team - notably Melissa Haas in Sales, Dominic "Poppy" Russo (preowned sales) and Shawn Pecora (finance) made the experience so positive! I narrowed the field to a preowned Enclave or Acadia, but when I got there, and tried both, I knew the Enclave was for me. However, they didn't have any used Enclaves in stock that fit my specifications and price range. That turned out to be a minor obstacle, as Poppy went right to work to find my dream car. Low and behold, his tenacity and experience paid off and the car he found not just met, but completely exceeded my expectations. Melissa was terrific along the way and supported and answered every question I had without any pressure. She was warm, sincere and engaging. The team was completely flexible and patient as I sampled the Enclave and scheduled time with my own mechanic to make sure I was doing my due diligence. When it came time to ink the deal, I expected to wait for hours while I signed paperwork, but everything was ready and had I stayed to have a final carwash, I would have been out of there in 10 minutes thanks to Shawn's efficiency. This team completely respected my schedule and did everything they could to make sure this was a painless experience. I shared with Ryan that I will happily be the spokesperson for Granite Run Buick/GMC. I have avoided car shopping for so long fearing the worst, but instead, it was completely effortless thanks to the team at Granite Run. There was never a moment from the time I walked in the door that every team member didn't take a minute to welcome me to the dealership or make sure my needs were addressed, while never pressuring me. My first car purchase was a Buick and I am elated to be back in the Buick family and I can't imagine that I will ever leave. Ryan, Melissa, Poppy, Shawn and everyone at Granite Run are a first class operation and meeting the customer's needs is their first and only priority. This will be your first and only stop on your car search!