Grappone Toyota

I found Armand to be very knowledgable, helpfull, friendly and willing to go that "extra mile" in his salesmanship. He was not pushy or arrogant like some car salespeople can be. He did everything po friendly and willing to go that "extra mile" in his salesmanship. He was not pushy or arrogant like some car salespeople can be. He did everything possible to reach an agreement with me. I did not know much about the pricing of the Tacoma equiped as I wanted and he helped me do a comparison with the other Makes I has looked at and driven. He worked with me all the way to get into the price range I could afford. I have not had any work done there yet is why I listed N/A in question 2. I was also impressed with the service agreement incentives. More

Appointments are easy to make on line. They seem to never over-book their service department so it is easy and quick to drop off the car. Most importantly normal servicings are done when they say they will b over-book their service department so it is easy and quick to drop off the car. Most importantly normal servicings are done when they say they will be so there is no unnecessary waiting around. The staff is always very professional and seek to be helpful. More

Overall, our purchase experience was good. The dealership had the truck we were interested in and in a nice color. Our trade in was also a Toyota truck and that was examined while we test drove the new one. had the truck we were interested in and in a nice color. Our trade in was also a Toyota truck and that was examined while we test drove the new one. The bottom line price was what we hoped for but it should have been reached sooner with less back and forth. In the end we were happy with the trade in value and discount off the new vehicle. Plus the 1.9 financing worked to our advantage as well. The salesman and finance person ended up staing past closing time to complete our purchase. We ended up also purchasing the extended warranty because we want to keep the truck for many years just like our last one. We also negotiated the price of the extended warranty and ended up with a discount. When we picked up the truck, it was clean and had a full tank of gas. We plan on servicing the truck here and were also given two years free maintenance coverage including one free set of tires. We are planning on another car purchase from Grappone in the future. More

Grappone Toyota, ALWAYS, schedules my appts. in a timely manner. The work done takes the exact time that they say it will take and the dealership is clean. All of the employees are polite, friendly and acco manner. The work done takes the exact time that they say it will take and the dealership is clean. All of the employees are polite, friendly and accommodating. The dealership location is convenient. More

I had no service appointment when I arrived at Grappone Toyota needing scheduled maintenance for my 2010 Prius. They were able to fit me into their busy schedule, and peformed the work while I waited. Th Toyota needing scheduled maintenance for my 2010 Prius. They were able to fit me into their busy schedule, and peformed the work while I waited. They advised me when they took my keys that if the car needed alignment work to correct abnormal tire wear that it could take as long as two hours to complete. 45 minutes into the service, the service department personnel came and found me in the customer lounge. The car did need alignment work, which would be performed under warranty. In another 45 minutes, the work was complete and the car was returned to me. While I was waiting, the person at the parts counter took the time to look up some Prius accessory part numbers for me. One of the salesmen showed me some of the features of a new Venza on the showroom floor. There was plenty of coffee available for customers, and I was able to use one of their internet-connected computers to read the morning news while I waited. The cost for the scheduled service was reasonable for a car dealer, and I know that they used the correct Toyota parts and the proper motor oil for my new engine. The alignment work made a significant difference in the steering response. My 2010 Prius is the fourth Toyota that I have owned. I am accustomed to exceptional service from Toyota dealers. Grappone Toyota is a fine example of the high quality owner experience that I have come to expect from Toyota. I will return to them for my next service, and recommend them to other owners. More

This dealer has a great customer service attitude and does excellent work. I have had my cars serviced by them for over three years and have been very satisfied with all of their work. If I was looking does excellent work. I have had my cars serviced by them for over three years and have been very satisfied with all of their work. If I was looking to purchase a new vehicle I would go to them for pricing, all because of their service department. More

We got the car that we were looking for at the price that we wanted to pay. Carol was very pleasant and helpful in making our car buying experience a good one. We've driven Toyotas for close to twenty years we wanted to pay. Carol was very pleasant and helpful in making our car buying experience a good one. We've driven Toyotas for close to twenty years now and in all of that time not once have either of us found ourselves on the side of the road, the car disabled. In a nut shell, Toyotas are good looking, comfortable and always dependable. When time comes to replace our Tacoma, we know where to go. More

I would recommend this dealership because they seem to back up what they say. Also, The sales staff that wasn't involved in my sale was very helpful. There definately is a Grappone differance. The serv back up what they say. Also, The sales staff that wasn't involved in my sale was very helpful. There definately is a Grappone differance. The service people were also helpful though I haven't needed them yet , I am looking forward to using them in the future. More

I came in on a reconnaissance mission to look at the Prius 5 with the tech package. There are not many around to look at. I was fairly certain I could not afford to trade as I was extremely upside dow Prius 5 with the tech package. There are not many around to look at. I was fairly certain I could not afford to trade as I was extremely upside down with my current vehicle. In my case the financial package and how it was handled was a key element, without which I could not make a deal. John took time with me despite the clear issues with my current loan. I have researched this car since it came out this is my first opportunity to see. Over a period of couple of hours John and later the manager walked me through a process whereby I would be out of debt in a shorter period of time with the new purchase that I would be if I continue paying off the current loan. The dealership and tempted to get me into a three-year lease but I was too upside down for that they worked out an arrangement with an affordable five year loan allowing me to make the deal. It was John's style of working with me combined with the managers and financial s staffs ability to put a package together despite a difficult financial situation that sealed the deal. I'm very pleased with the results. More

My 60,000 mile maintenance appointment was scheduled for 7:00 AM. I was greeted by a friendly and efficient service consultant a few minutes before that time. I was told that it would take approximately fou 7:00 AM. I was greeted by a friendly and efficient service consultant a few minutes before that time. I was told that it would take approximately four hours. It was finished in three. I was also given a ride across town by a friendly driver that is part of Grappone's service. The van ran great after the service was completed. More