Purchased a Subaru from Alvin Robinson, he was amazing to work with and extremely knowledgeable on any vehicle on his lot.
That being said I had a very positive outlook on this dealership, so I opted to use their service department, especially since they offer a work shuttle and that convenience would be fantastic.
Let's start with a more annoying aspect, the shuttle service... I had the experience of dealing with three different drivers on multiple occasions. Each driver was rude and unprofessional, not to mention their lack of driving skills for their job was severely lacking.
On to the more important issue, their service department. I have gotten 5 oil changes from this place, and I am the type of person that checks my oil after each change to ensure it looks adequate.
First oil change - everything seemed to have gone fine, clean oil, no spills, alright
Second oil change - particulates in oil, oil appeared to have the look of a few thousand miles on it already, I was skeptical, and voiced my opinions, so they changed the oil immediately again after I mentioned something, after this it appeared fine.
Third oil change - after assuming it was a fluke the last time I didn't check the oil until my ~10 mile trip home, it was dark, and I mean 5000 mile dark, I immediately drove it back and explained that they must have not even changed the oil, merely cleaned the outside of the vehicle. They changed the oil on the spot, alright.
Fourth oil change - semi clean oil, but particulates are back, they send a master tech out to argue with me that this is normal... I have them change the oil again...(alright, now it's clean...)
Fifth oil change - last oil change - keep in mind throughout this process I had opted for the higher grade synthetic oil as recommended to me in the beginning. This time I decided, after speaking with another dealership, to get to the bottom of all of this, I chalked where the oil filter is in white. They changed the oil, and to my not-so-surprised beliefs, the oil has particulates in it... Drive it home, check my chalk lines, perfectly there, nothing has been touched. Took it straight to the other dealer and they changed the oil properly, and have 4 times since, with zero issues, and beautiful oil each time.
I cannot believe a dealership doesn't even properly change oil.