My husband is an active duty member of the the United States Navy currently deployed overseas.(22 years and still going strong) I am a homemaker raising our two boys alone while he is serving the U.S.. We needed to purchase a vehicle while he was away. I found a vehicle that we were interested in across state lines. I called the dealership and informed them that first, I was calling from another state, and second, that I needed to have joint ownership of the potential vehicle due to the fact that there are certain rights that active duty members are eligible for, not to mention the fact that entrance onto certain bases required his name on the registration. I was armed with a "Special Power of Attorney" that provides legal documentation from my husband to conduct business as if he were present. The Greenville Dealership would not accept this document. We then tried for 2 days to obtain a physical address for my husband so the contract could be Federal Expressed to him so his signature could be on it, but due to the fact that this posed a security threat, not to just my spouse, but to all the men serving beside him, that was not an option. As a last resort, the salesman, David Payne, told me I could purchase the vehicle in my name only, and when I came home, I could call GMAC Finance division and have my husband added after the fact. At this point, the salesman, David Payne, the Finance Manager, Brantley Burns and I had all made huge collaborative efforts to meet my needs at the dealership level. We had been communicating for a total of 5 days,almost all pertaining to just how to get my husbands name on the title/registration. All of our conversations were professional and friendly, so I had absolutely no reason not to believe the information they gave me. David even provided me with the phone number to GMAC. It was not the ideal situation, but as I said before, we had all made huge efforts to make this a done deal, so I decided to give Greenville my business. HUGE MISTAKE!!!!! I called GMAC as instructed and found that in order to include my husband on the contract, the brand new vehicle just a few days old, and financed at zero percent after forfeiting all the cash back incentives, would have to be refinanced at now a used car rate. Are you kidding me? Why wasn't this information provided to me so I would have been able to make a reasonable decision? I'll tell you why. Now that I have my 20/20 hindsight, I am completely 100% sure that they said what they had to say and left out just enough information to make a sale. What infuriates me more than anything is that a GM vehicle was not our first choice, but as proud citizens of this great nation, we decided to purchase one to do our small part to help save the company and stimulate the economy. I have tried in vain through GM's customer service center to get some assistance. They have no authority over privately owned dealerships and can only act as mediators and information takers. I was informed today that the contract is binding and that there is nothing that they can do other than offer refinancing. It is funny how as a homemaker, with absolutely no income at all, GM would sell me a car. It is no surprise at all that they are in the state they are with stupid decisions like this. I have a simple solution that hurts no one and strenghtens the contract. Rewrite the contact as originally done with just one difference.....include the person who is ultimately PAYING for the vehicle. As it is right now, we are unable to conduct business as usual for we cannot obtain the proper certification to get the vehicle to my husband's place of employment. So thank you Greenville Pontiac Buick GMC for selling me a vehicle with misinformation that is of absolutely no value to us as an active duty family.
The unusually bad review is given based on my entire experience with Greenville and not the fake friendly communication of the initial sale. The motto that was expressed to me is that Greenville's service does not stop at the door after the sale of a car. I am here to tell you that it definitely does.
I am going to use every means available to mankind(billboard,newspaper,radio,smoke signals,morse code) to let every citizen know just what kind of operation Greenville Pontiac Buick GMC is running.