Greenway Alfa Romeo of East Orlando

Wait time reasonable for brake fluid change, cabin filter change & oil & filter Change. Svc writer was great change & oil & filter Change. Svc writer was great More

Believe any and all bad things you've heard about this company. From my recent experience, I can only liken the dealership service I received to underhanded tactics resembling organized crime or extort company. From my recent experience, I can only liken the dealership service I received to underhanded tactics resembling organized crime or extortion. While I lack the legal acumen to definitively label their practices as such, my encounter felt eerily close. I'll set the scene: my car, well within its warranty period, breaks down due to a small plastic button malfunctioning. A trivial issue one would assume, considering the car had only seen 18,000 miles. But what unfolded was a very surreal nightmare, Instead of covering it and fixing it, they tried to scam me into paying 1335, thinking they had me against a rock and a hard place. They wouldnt even do me the courtesy of lifting the panels to release the tension and allow the vehicle to be removed from park so it could be driven. Let me outline my experience for clarity: I made a service appointment, explaining the problem in detail. The representative showed little empathy, informing me that I had to tow my car to their location. They use an outsourced call center as the first point of contact for customers. Blech!! By the end of the day, they had not made any progress on the car, only leaving a message inquiring about the problem - a problem I'd already described. The following day, my attempts to contact them were met with the phone ringing and ringing and ringing.. When they finally called, it wasn't to deliver good news, but to demand $1,335 for the repair of the tiny button. They claimed the breakage was due to "outside influences," because I 'touch it every day'. I inquired whether it was only designed to go 18000 miles. They held on to the 'it's not a manufacturer's defect' line. This saga spiraled to the point of semantics. Let's be real though, none of their claims made any sense and it was so obvious what was happening, I immediately disengaged. Reading through my warranty, it appeared the issue should be covered. Upon contacting Alfa Romeo's headquarters, they confirmed my suspicion, explaining "outside influences" referred to situations such as spills or foreign objects causing damage. Given the immaculate condition of my interior, this was highly improbable. In a desperate move, I brought the issue to a friend who's acquainted with the dealership's General Manager, George and thinks highly of him. However, George was more bothered about my public complaint rather than rectifying the issue, showing a clear disregard for customer satisfaction. Disheartened, I turned to Alfa Romeo Roadside who promptly moved my car to a different, more worthy dealership. Alfa Romeo of Central Florida resolved the issue in a day, proving the stark contrast in service quality. They were accommodating and also provided a fair trade-in value for my car. I had been planning to trade in my car and was dealing with a wonderful sales representative, Carmen. Unfortunately, due to this, I could NEVER set foot in that place again. As it turned out, Alfa Romeo of Central Florida was actually closer to me. I never drove my 2020 Gulia again after it being fixed. However, with the unparalleled service from Alfa Romeo of Central Florida, I upgraded to a 2023 model in Rosso Red!! I initially thought my dream of continuing to drive an Alfa Romeo was thwarted by the grim experience at Greenway. (Clearly, I couldnt ever be at their mercy again). However, with the commendable service from the Alfa Romeo corporate and the Maitland dealership, I look forward to more years of driving my beloved Alfa Romeo Brand More

Great car dealership! Will definitely do business again! Efram and Ricky's (Manager) customer service was outstanding. Great place overall! Efram was very knowledgeable and non pushy!! He sold us from the b Efram and Ricky's (Manager) customer service was outstanding. Great place overall! Efram was very knowledgeable and non pushy!! He sold us from the beginning with his pleasant attitude and willingness to answer all of our questions. We will definitely be back. More