Greenway CDJR of Florence

Bought my challenger there new in feb of 2020. They were nice enough but no great deal on price. Took it back for first service 7/12/21. 9300 miles. They couldn't find my appt. that was made online but got nice enough but no great deal on price. Took it back for first service 7/12/21. 9300 miles. They couldn't find my appt. that was made online but got me in. Took an hour for oil change and tire rotation. Not bad but the doc fees and taxes made it 31. Dollars more than online prices. So I about expected all that. But when they were done and I went to get iin the car there greasy fingerprints on the hood and all around my door handles. That kinda shows me what kinda care they must have taken in what they did. Thats it for me. More

My wife and I, went in about a month ago to buy her an SUV. During this process they needed to check on our credit. I told them I didn't want a hit on our record. He assured me and my wife this is a so SUV. During this process they needed to check on our credit. I told them I didn't want a hit on our record. He assured me and my wife this is a soft hit and would not effect the rating. That was a lie, in that it caused a hard hit on both our records. I tried several times to get them to correct it but no one would call me and when I went in, I was told they would have to check with the boss and call me. No call or response. I HIGHLY RECOMMEND DO NOT GO TO GREENWAY!!! More

This is without a doubt the worst experience that I have had with a dealerships service department. This is going to be a long review, because I want to make sure that I capture all of what was wrong with t had with a dealerships service department. This is going to be a long review, because I want to make sure that I capture all of what was wrong with this experience. THE PROBLEM: My 2017 Ram 3500 Tradesman (Cab and Chassis), failed a DOT inspection due to the emergency brake being inoperable. The brakes were also squealing, so I asked them to check and if they needed to be replaced to go ahead and replace them. This was on a Tuesday morning (25 May 2021), I was told there was only one vehicle ahead of me, and I explained the urgency of needing the vehicle back as soon as possible. I was informed that they understood my situation and would do everything they could to accommodate. THE GREENWAY EXPERIENCE: Later that day I was told that the most likely problem was the emergency brake cables (this was a guess, based on information that I gave them from the DOT inspector), 3 of which needed to be replaced. Also, my truck needed a serpentine belt, oil change, rotors, and brake pads. All of the parts would be in by Thursday (27 May 2021) except the emergency brake cables, which would be a week. Since I was not doing anything, but waiting for my truck to be done, I offered to search for the cables. I asked for the list of part numbers needed and they “obliged”. I was handed the list of parts, which was almost immediately taken from me by the mechanic and handed to their parts department. That was the last I saw of that list. So, I went to AutoZone, told them the make and model of the truck and the requested parts, had them the next day, dropped them off at the dealership and continued to wait. While I waited I noticed a 2021 Dodge Tradesman on the lot talked to a salesman, got approved, and told them when my truck in their service department was complete we could make a deal on the 2021 Tradesman. For the record I had no negative experience with the sales team. I checked on my truck one more time before leaving for the day, and noticed absolutely no work being performed. So, I left, disappointed, but still slightly hopeful that it would all come together. I called Thursday morning (27 May 2021), and was told they would have my vehicle ready that afternoon. I show up around 2 PM, and notice there has been very little progress. I ask what is going on and was informed that the ONE truck mechanic they have is on other projects, (keep in mind the only reason I settled on Greenway is because I was told there was only one vehicle ahead of me). Thursday ends up being a bust, vehicle was not completed, but I was given Friday morning as the new completion date. So, Friday 28 May 2021), I get a call at 9 AM telling me that the cables I dropped off are the wrong parts. Almost a whole 48 hours after dropping them off, they finally put eyes on them to discover they are wrong. So now I’m pretty angry, I asked why they didn’t discover this issue 2 days ago, and was informed on their view of the order a truck goes back together, and how it was my fault for getting the wrong parts. I can accept my share of the blame however, I did ask for a list with part numbers which was given to me and quickly taken away. I then requested to have my vehicle put back together so I can go to a shop in Haleyville, who were confident that they could resolve the parking brake issue quickly. This is at 10 AM, so there was plenty of time for me to get to Haleyville and MAYBE have my truck operational the same day. Upon telling them to reassemble my truck so I could go, I was then asked if I still wanted the serpentine belt changed. This came as quite a shock, since the truck had been there for 3 days already. Three days at Greenway and they still had not changed the Serpentine belt. Since they already had the old one off (they took it off on Tuesday 25 May 2021), I had little choice but to allow them to put the new one on, I was informed it would only take 45 minutes. I left to kill some time, came back an hour later to be told they had the wrong belt and the right belt was on the way. No phone call, they just waited for me to come back to inform me of this. I finally got a little rude with the service rep (Greg), who proceeded to put the blame on me for not knowing the order in which a truck is worked on, for bringing the wrong parts, and informed on the other trucks they have been neglecting to work on mine, (Again there was only one ahead of me, and they could have checked the parts when I brought them in 2 days earlier). So, now it’s Friday afternoon, third promised deadline broken, and the belt is on my truck. Ready to pay and leave, I was then asked if I still wanted them to do the oil change….. The oil change that was brought up Tuesday had still not been done. Also, while changing the belt they noticed the idler arm was loose and they could replace it the same day, with no additional labor cost, but the part would be $250.00. I said, “No, give me my truck so I can leave.” They told me they would not be responsible for the belt if I didn’t change the idler pulley. At this point it was 4 PM on Friday and I had no hope of getting to the shop in Haleyville before they closed. I said “I just want my truck back”. I paid and left. THE BILL: It cost me over $2700 for them not to fix the original problem and waste 3.5 days of my life. Essentially they replaced the rotors, brakes, and serpentine belt for $2700.00. They did knock off a whole $250.00 for my inconvenience. I do ask anyone who goes to a dealership service department to check with AutoZone or any other parts place before agreeing to the service department price. The $300.00 brake caliper they charged me for is $80.00 at AutoZone. The $250.00 Idler arm was $90.00 at AutoZone. I did ask them why there was such a huge difference in price for the caliper, but they deflected and tried to change the subject. THE SOLUTION: The shop in Haleyville discovered that nothing was wrong with the brake cables. The problem was that whoever put the parking brake shoes in previously, put them in backwards. This is something that Greenway could have discovered if they would have taken the time to LOOK and not guess. So for the shop at (6729 County Hwy 34, Haleyville, Al) to change the brake pads and change the idler arm, it took 4 hours and $364.00. $49.00 brake shoes and a $90.00 idler arm. Also, while working on my truck, they noticed that the gear oil in the differential was very low, this fluid leaks out when the rear components of a dually are taken apart to change the rotors and brakes. Greenway did not replenish the oil when they took my truck apart. This could have been very catastrophic. FUTURE PROBLEMS: Greenway ordered the 3 brake cables they thought were needed (with my permission), $160.00 that “should” be in this week. So now I have to figure out how to get my money back for unnecessary parts Greenway insisted on ordering without taking the time to discover the real problem with the parking brake (I live in El Paso, TX). If I would have allowed the truck to stay at Greenway I would have waited another week for parts for them to discover that the cables were not the issue, and would have waited longer and been charged more for them to take the wheels back off and MAYBE, FINALLY see what the real issue was. I feel like I was robbed by an incompetent service department, definitely overcharged for parts, and more than likely overcharged for subpar mechanic work. As stated earlier, this was the absolute worst experience I have had with any mechanic shop. I recommend shutting this place down and implementing some training to the employees on how to diagnose a problem and customer service. The sales team are alright, but after the experience in the service department I decided not to buy the 2021 Tradesman. It is a nice truck, but the service department ruined any chance of getting my business or the business of anyone I talk to. I do live in El Paso, but originally from Russellville. I lease my 2017 Tradesman as a hotshot truck, so not only did Greenway severely overcharge me for their incompetence, they prevented me from making $4000.00 for the 5 days my truck was down. More

I am happy to say I was pleased with the service I received from Greenway on the order and purchase of my new 2021 Jeep Rubicon. I was especially pleased with the customer service that I received from received from Greenway on the order and purchase of my new 2021 Jeep Rubicon. I was especially pleased with the customer service that I received from David Mayfield. He was very friendly and helpful when reviewing with me and showing me how to work all the bells and whistles that my new jeep had to offer and made the process seem to not be so overwhelming. I have no doubt that as long as he's there he will be just as helpful in the future if needed for any concerns or questions I may have. More

I came in and talked to David Mayfield Jr about the car I wanted. He was helpful right from the start. So professional and friendly. Made the process so easy. I have bought several cars but this was by far t wanted. He was helpful right from the start. So professional and friendly. Made the process so easy. I have bought several cars but this was by far the best. He help me set up my apps and got me familiar with everything. More

I know it’s a long review but I wanted to be thorough. I’ve had much the same experience as Mave615. I had been looking at the Ram 1500 Limited Longhorn trucks. Absolutely love the interior. Greenway of F I’ve had much the same experience as Mave615. I had been looking at the Ram 1500 Limited Longhorn trucks. Absolutely love the interior. Greenway of Florence of AL had just what I was looking for. I reached out via the internet and Jessica was my first contact. Never got to actually speak with her. Dave diCecco and I talked s couple of times and I will say that Dave was friendly and easy to work with. I made an offer and we did the back and forth dance but finally arrived at a decent sales price. I was initially going to pay cash but with an 869 credit score I qualified for 0% financing. So, why use my money when I can use Chrysler’s for free. I took advantage of the free delivery. I was exceptionally pleased with the two gentlemen who delivered my truck. I live about 2 1/2 hours from Florence, AL in Hendersonville, TN. I was told they would be at my home at 12:00 with my truck. And they were! After signing about 25 papers we shook hands, they gave me a couple folders filled with numerous papers and headed out. I then went out to really look over my new truck. Very clean and full of gas. But, this is where everything went south. I noticed that there wasn’t a temporary tag on the truck nor was the owners manual in the glovebox as usual. I then went back into my house to organize and file my paperwork. All the papers in the folder I received were for the 7 year / 100k mile bumper to bumper extended warranty and the LUX Care interior and exterior 7 year/100k warranty. No copy of my bill of sale! No copies of anything but the $5k worth of extended warranties I purchased. I called Dave, who was very apologetic, and then transferred me to Adam. Must be a different Adam than JaneDo is referring to, NOT. I was promised the bill of sale and my temporary tags would be overnighted. To make a long story short, by the time they arrived the 20 day temporary tags were expired. Then I called them back because the County Clerk had not received the information from Greenways Title Clerk. Again, I was given the, oh how sorry, we forgot. But, it would be overnighted that day. So, for 3 weeks I had a $60k+ piece of driveway art. I finally received my Owners manual but it was for a 2020 model. I really expected an Owners manual for a 2021 truck since that’s what I purchased. Now a month later, I’m still waiting on my 2021 Owners Manual. I now know what they meant when they told me they had “out of sight after the sale customer service”. Once they were out of sight so was the customer service. The only reprieve is that after seeing my truck my sister said she was buying one. I advised her to pay a little more and buy local. One sale list Greenway but probably not the last. And all over simple follow through. Funny that none of the folks I dealt with are listed below. ?? 🤔 More

This is going to be a long review, but here is my experience with this dealership. 9/9/20 - I traveled 2+ hours away to look at a used 2016 Mercedes GL550 with 48k miles. My sales rep was Marie wh experience with this dealership. 9/9/20 - I traveled 2+ hours away to look at a used 2016 Mercedes GL550 with 48k miles. My sales rep was Marie which is the only good experience i had with this dealership. Anyways, I test drove the car and noticed that the car shakes at 70mph and that the brakes need to be checked since the brake sensor light came on. So we took the car to the service dept to balance the tires to see if that would correct the shaking issue but it didn't. I told them I will purchase the car under the condition that they fix the shaking issue and inspect the brakes after the purchase. They agreed to the conditions and put in the actual sales contract that they would "fix the shaking issue & Check brakes and correct if there is an issue." They told me there is a Greenway Kia in Antioch TN that I can take it to since its owned by the same owner Greenway, and they would just reimburse them since that dealer is only 10 mins away from me. I agreed to that because who wants to travel 2+ hours every time. I purchased the car and made my way back to TN. 9/10/20 - I took the car to Greenway Kia in Antioch and the Manager was already aware of the issue when I had got there so I dropped of the car and went home. 9/14/20 - The Greenway Kia told me that my lug bolts were stripped and that they didn't have the proper bolt lock remover to open the wheels. I told them that the other dealer took the wheels off while I was there because they balanced the tires. So they told me thats prob how the bolts were stripped since the car didn't have the bolt remover in it. Anyways I had to purchase the bolt remover and new lug bolts and wait for them to deliver so they can take off the wheels to inspect the shaking. 9/16/20 - Lug bolt remover and lug nuts were delivered to Greenway Kia 9/21/20 - Greenway Kia diagnostics were that the car will need new tires. They rebalanced the tires with road force testing and the vibration did not stop. Which CONFIRMS that the car indeed shakes. They also said the brakes seem fine and that the replace brake pads light shouldn't be coming on. No big deal since a brake pad sensor only costs $7 at Autozone and easy to replace so I can do that myself. Anyways at this point Greenway Kia will send the tire quote to Greenway of Florence and will wait for approval. Their quote was around $1400 - $1600 for Michelin or another brand of tires that I cant remember off the top of my head. 9/25/20 - Greenway of Florence finally responded to the quote and said they will not pay for the tires since they are expensive and they "lost" $2500 selling me the car which is complete xx & you know its xx when other workers at the dealership agree that its xx. Anyways Greenway Florence came back and said they found some cheaper tires at Walmart (Atturo tires) and that Walmart would do the install. I was disappointed because they are obviously taking the cheap route on an expensive car, but regardless I agreed to the cheaper tires. Now this is where everything goes to xxxx. I told them what if the tires does not fix the shaking issue, and they said once the tires get installed then they are done with the car since I took it to Greenway Kia and they diagnosed it being the tires. They told me I will have to bring the car to Greenway of Florence so the work can be warrantied and that their service dept can diagnose the shaking issue themselves. So now Im beyond pissed because first they told me to take it to Greenway Kia and now their saying bring it back to Alabama. Regardless I still agreed to bring the car back to Alabama because I want the shaking fixed. 9/26/20 - I took the car back to Alabama and spoke with Marie regarding all the issues I have faced since purchasing the car. She brought the GM over and me and him talked. I told him why was I told to take the car to Greenway Kia in the first place if you guys are only going to tell me to bring it back here. His response was that because he cant guarantee the work at Greenway Kia and he can only warranty the work they do themselves. Makes sense OK. so I told him what if the tires does not fix the issue what then? He said they will fix the shaking issue regardless since its in the contract. So I dropped off the car and went back to TN. 10/13/20 - Went to pick up my car. New tires were installed and service guys said there is no more shaking. Test drove the car and brought it right back because the shaking is still there, its better than before but still there. The Service Manager rode with me and even he confirmed that the car is shaking. When they installed the tires and test drove it they mentioned they never went over 70mph which is the speed I told them it shakes but they never took it to that speed. Service manager was cool and understanding of the situation. He brought over Kevin which is in charge of the whole dealership from what Kevin told me. Kevin came and drove the car with me and the service manager in it and I told him the shaking happens when you cruise at 70mph and stops at 80-85mph. Not once during his test drive did he cruise at 70mph because of all the traffic. He said it doesn't shake and told me he is not going to do anything else with it. He told me that it seems like Im just mad that I didn't get Michelin Tires. I told him your own Service manager acknowledged the shaking. I told him get in the car and let me drive it and I will show you that it shakes, but he said he doesn't have time and has work to do. I told him its in the contract that the shaking will get fixed and its obviously not fixed but at that point he didn't care because he didn't know what the problem was and said it could get to expensive. He kept saying the tires fixed the shaking issue which it obviously didn't. His own Service manager acknowledged the shaking. I offered multiple times today and 2 weeks ago if they will take the car back but got denied. This by far has been the worst dealership experience ever. The only cool people were the sales rep Marie and the Sales Manager ( cant remember his name but he's a big guy) I literally purchased this car on the 9th of Sep and am just now getting it back on Oct 13th with the same shaking issue. How is that even right on any kind of level. Biggest waste of time and money. Stay away from this dealership. I will be moving forward with this and will see what my options are legally More

Bought a new 2020 Jeep Wrangler. The most easy, stress free new car deal ever made in my life. The are great to work with. free new car deal ever made in my life. The are great to work with. More