Greenway Kia of Franklin

Jason Hoehne AKA: “SKIP” - provided excellent customer service. He was so great. He showed me all the features on my new vehicle and stayed with me until I understood them all, even answering some of my service. He was so great. He showed me all the features on my new vehicle and stayed with me until I understood them all, even answering some of my duh questions. He was very patient and took his time. He did not make me feel rushed or pressured to buy. This is the first new car I have ever owned and he was just as excited for me as I was. I will refer any of my friends and family to definitely visit the Kia Franklin location before anywhere else. He gave me a tour of the facilities and explained to me where and how I was to bring my car in for maintenance and repairs. He introduced me to all the important employees. Edd Phillips is the parts manager and he made me feel very welcomed and after I bought my part accessory, he even said welcome to the Kia family we are glad to have you. It really did feel like one big happy family there and everyone was so very nice. Skip was definitely great and better than any other sales dealer we had met with that day and as we were car shopping we had already been to 5 other dealerships and felt the sharks circling. At Franklin Kia it was very relaxed and laid back. You were allowed to roam the lot and then come inside and find someone as wonderful as Skip to help you. Please if you are looking for a Kia, make sure you visit Franklin Kia and ask for Skip before you go anywhere else! Thank you again Skip for all your fantastic help! You were the best and made my year! Stephanie More

When we were looking to buy a new car Tracy was very kind and helpful, even though he knew we were not going to buy that day. He took his time with us and was very informative. That is why we went back to Ca and helpful, even though he knew we were not going to buy that day. He took his time with us and was very informative. That is why we went back to Carnival Kia when we were ready to buy our new car. More

FAST, EASY AND FRIENDLY! My 2009 Kia Sedona needed an oil change and some other service. The people were very helpful in getting my van scheduled. They had easy nightly drop off. My car was ready quickly the change and some other service. The people were very helpful in getting my van scheduled. They had easy nightly drop off. My car was ready quickly the next day. Anje was great! More

The team at Carnival Kia in Franlkin were welcoming from the time of arrival. I worked with Ron Morgan, and he gets a 10+ in the patience department! I arrived at 12p, drove around the block 5 times (in fou the time of arrival. I worked with Ron Morgan, and he gets a 10+ in the patience department! I arrived at 12p, drove around the block 5 times (in four different cars), and had him repeat himself about 10 times (regarding the GREAT warranty), and he NOT ONCE showed any aggravation (even 5 hours later at closing). I also worked with Tabatha Fowler in closing, and she eased any anxiety I had about my purchase. Together, Ron and Tabatha made my trip to Carnival Kia of Franklin better than expected. They showed genuine interest in my concerns, and answered all my questions without hesitation. They are a great asset to the company, and will be my reason for referring others to this location specifically. More

Tracy greeted us within seconds of entering the sales dealership. He answered all our questions and guided us toward the vehicle that was right for us. He worked with the rest of the employees at Carni dealership. He answered all our questions and guided us toward the vehicle that was right for us. He worked with the rest of the employees at Carnival Kia to see that our transaction went as efficiently as possible. I think we were in and out with a new Sorento in about 3 hours--certainly a new record for us. Every part of our experience was pleasing. Tracy, thank you very much for being our guide through this process and making it fun at the same time. More

Good experience. The automobile interior wasn't as clean as I would have liked it to be. There were stains on the front a back seats and trash (childrens coloring pencils, etc.) was in the net holder on th as I would have liked it to be. There were stains on the front a back seats and trash (childrens coloring pencils, etc.) was in the net holder on the back of the passenger seat. Also, the automobile had more miles on it than I would have expected for a new car without the mention of it being a "demo." There was no "sticker" information on the car. However, the salesperson was very helpful, courteous, knowlegeable and accommodation I did leave the dealership satisfied and after all, I DID purchase the car. More

My salesman was knowledgeable, and kind. I felt that my business was very valued. There was no "hard-sell" just an honest attempt to make me happy with my car and my experience. I had some special circum business was very valued. There was no "hard-sell" just an honest attempt to make me happy with my car and my experience. I had some special circumstance and I feel the dealership and my salesman went above and beyond what they needed to. I'm very happy. Kudos Kia!! More

You can tell these people like their jobs. Everyone was very helpful and did not make us feel rushed. Carlos listened to what we were looking for in price and features and never tried to offer a vehicle th very helpful and did not make us feel rushed. Carlos listened to what we were looking for in price and features and never tried to offer a vehicle that was over loaded for our needs. Consumer Reports named the Sorento a #1 best buy for many reasons. I have to say I am so impressed in the craftsmanship of the vehicle and have full confidence this truck will be as good to me as my previous car was. Carlos made my family feel so comfortable in this buying process. I'm a sales person by trade and expected to be bombarded by sales tactics. Not at this dealership. I felt NO pressure at all. I felt I was working with a knowledgeable Kia consultant....not a desperate salesman. The guys in the service department were very helpful too when I had trouble pairing my phone up to my bluetooth because my phone was being stuborn. If you are in the market for a new car and want to save thousands, go to this Kia delearship. If you want great service and an honest smile, ask for Carlos. Brooke Tolzmann More

Yes I would.That was the fastest we have ever bought a car.I also liked that we didn't have to haggle.Our salesman is a very nice and knowledgeable young man.There was no pressure from anyone.We love our car.I also liked that we didn't have to haggle.Our salesman is a very nice and knowledgeable young man.There was no pressure from anyone.We love our Kia Soul. More

Carnival Kia of Franklin has exceeded every expectation I have ever had for a car dealership. Not only was the staff friendly, but in my particular situation, I know they went the extra mile to get myself fi have ever had for a car dealership. Not only was the staff friendly, but in my particular situation, I know they went the extra mile to get myself financed. From the first phone call to signing the papers every staff member I was in contact with was nothing but friendly and accepting. I was extremely impressed when Mr. Lynwood walked me to the back to meet the manager of the service area just to introduce me as a new customer. The staff at Carnival Kia truly knows how to make customers feel welcome. I am proud to own a new Kia Forte from Carnival Kia of Franklin, and I will most definitely be sending any and everyone I know to them for future car buying opportunities. More