About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Greenway Mazda - Service Center

1.0

8 Lifetime Service Reviews

9951 Southwest Fwy, Houston, Texas 77074

8 Reviews of Greenway Mazda - Service Center

Sort by Write a review
April 11, 2017

"What a fraud dealership - absolutely flabbergasted "

- SG

Greenway Mazda invited me to the dealership with a free gift offer just to visit the dealership. It was clearly written that no purchase was necessary. When I visited them, first they made me fill up all sorts of information including social security numbers of my wife and me - ostensible reason was they needed to report to IRS if I won a bigger prize (5000$). Then they negotiated with me to buy a vehicle or do an exchange with my vehicle. I told them very clearly that I was not there for buying or exchanging a vehicle. After a few days I got an alert from the credit bureau that they pulled up my credit report. Not only this, I got a letter from them today informing me that I had applied to them for vehicle financing and that they were sorry that they could not provide credit to me. I am absolutely flabbergasted with their act of deception. I strongly protest against this and I am inclined to report this to all social media sites and BB. Please note: All of the questions below don't apply to my case.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Don't remember the employee
Apr 11, 2017 -

Greenway Mazda responded

We want to apologize for the bad experience you had in this. In mid January, Steve Dean our Managing Partner and GM left Greenway Mazda. The management that replaced him did not follow the core values of Greenway as Steve Dean had instilled and a mailer was sent out that upset a number of folks, like yourself. Steve is now back running the dealership and getting back to the Greenway roots. Once again, we apologize for what happened during that transition but we assure you, it's over now. Feel free to contact Steve at the dealership, (832) 356-1000 and let him see how he can help you rectify this.

Apr 11, 2017 -

SG responded

Hi, Appreciate your quick response. However the damage has been done. I have Sterling credit which I will challenge you to find amongst your customers. I didn't say this till now but the whole free gift brochure was designed quite deceptively and at the end I was given a 20$ smart watch after wasting my one hour and telling me that this was a 200$ smart watch. Anyone can do a quick internet search to find the same model at 20$. I would like to know the following: 1. What has been reported to credit bureaus, since you ostensibly denied me credit that I never asked for? 2. What action are you planning to take on employees who have been involved in the whole thing? 3. What are you willing to do to undo this damage?

October 28, 2016

"Robert Wong is Superman"

- Mazda Girl

Robert was a Superman with my fob. I somehow had opened the wrong side and it was a disaster. Robert was a wiz and fixed in a matter of minutes.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wong
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 30, 2016 -

Greenway Mazda responded

Thanks for your feedback. We are proud of our service department staff and know that they work very hard to be the go to folks when you need us.

September 16, 2016

"Excellent customer service from Service Department"

- Janet T

I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert and Belter were so nice! The dealership also have nice comfortable tables and wifi where you can sit and work while waiting for your car. Highly recommend this service department! Janet T., Missouri City

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wong
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Belter
Sep 16, 2016 -

Greenway Mazda responded

Good Day Ms. Janet, Thank you so much for the great review but even more so for letting us serve your vehicles needs. It always brings me great pride to receive positive feedback about how the Service Department treats our customers. We will continue to strive for betterment for all of our customers. Robert Wong Service Director

September 14, 2016

"Terrible Service Experience"

- mdesilva

I took my car to this dealership because I needed 3 new tires urgently and they were the only ones who could take me in right away (little did I know the reason for that) The technician put on the new tires, balanced them, "test drove" the vehicle and sent me on my way. As soon as I was on the freeway and the speed was over 55 my car started shaking like crazy. I went back to the dealership but the technician had left, I guess he was in a hurry to leave. Also, when I reversed this strange screeching noise started coming from the car, something I never had before in the three years I have owned the car. Came back the next day and was told the balancing was not right and they rebalanced the tires. Was also told the reverse screeching had nothing to do with the work they did (even though it never happened before and whatever rebalancing they did made the noise go away) and said it must have been the dew. Well I park in a parking garage on the 4th floor and somehow the dew decided to only mess with my car the day after I took it to their dealership, but whatever.... Drove out again and the shaking was better but still there and the car felt completely different than when I got the tires changed. I took the car back to them and was told there is nothing they can do about it and the shaking was happening because the "rim was bent". I guess they wanted me to buy new rim and somehow the "bent" rim never affected the car before. Anyways, I decided to cut my loses and drove straight from there to NTB. They were able to balance the tires correctly, they also said nothing was wrong with my rim and it was not bent. Now my car feels and drives like normal again. I would not be taking my car for service to this dealership ever again if they can not even handle a simple balancing and instead of admitting the issue keep blaming circumstances and other car parts for it. I came out with more issues with my car with what I went in with and had to spend additional money getting my tires balanced which should be a basic and professional service provided when you buy new tires.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sep 17, 2016 -

Greenway Mazda responded

We hate to hear when our dealership lets a customer down. We strive to exceed customers expectations and sometimes it appears we don't. My name is Steve Dean and I am the General Manager. Please reach out to me and let's see how I can help fix this for you.

June 27, 2016

"Unprofessional, Poor, and Unorganized "

- tamarabe

I did not receive good service by the service department in regards to pricing and customer service. I took my vehicle for one problem which was not fixed and the took car back for service hoping for a better result. I was then informed my car had been sitting in their service department for 9 days without being worked on and the part had not been order. I arrived to get my vehicle and the original quote provided by the service center had jump too almost $200 which was NOT discussed. I spoke to the manager and he appeared to be clueless on how to fix situation or keep my business. I did NOT GET an apology after spending almost a 1,000 in 14 days at this facility. I WOULD NOT recommend this place and I will not be returning to this location!!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Robert Wong
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : DAngela
Jul 12, 2016 -

Greenway Mazda responded

We are very sorry to see your review. We value our customers and find it very disturbing when they did not have a good experience. We would appreciate you contacting either Robert Wong as he would like to sit and speak with you or myself, Margie Tidwell. Looking forward to hearing from you. Again, we apologize for any inconvenience you may have experienced.

April 08, 2016

"AWESOME ! "

- Lexirenae2996

The two ladies in the service department were awesome! They Got my car in and out of there fast, hassle free! The prices are very reasonable and they have great attitudes. HIGHLY RECOMMEND!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angelica
Apr 11, 2016 -

Greenway Mazda responded

Thanks for your feedback. We appreciate it when happy customers brag on our employees. We certainly appreciate your business. Thanks again!

February 04, 2016

"Lack of integrity"

- Not happy!

Came in for a recall fix and oil change. I had a coupon from this same dealer that offered Free Lifetime oil changes. "FREE Lifetime Oil Changes. Don't forget that as a thank you for purchasing your new Mazda from Greeneater Mazda you receive FREE Lifetime Oil Changes". Instead of honoring the coupon, both the Service Manager and the General Manager refused to recognize the offer. Instead, both blamed the previous owner and Mazda directly for having erroneously mailing out the coupon. The GM said that he did not feel obliged to honor the previous owners coupon. He also claimed that even if Mazda was responsible for the error that they would also not honor the certificate. Mazda, what do you have to say? I say "false advertising" and/or bait and switch. Is this what I can expect from Mazda and its dealers going forward? Perhaps I have bought my last Mazda.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manager and General Manager
Feb 05, 2016 -

Greenway Mazda responded

The dealership is truly sorry for any confusion the coupon may have caused as it clearly had the expiration date printed on the coupon the customer received. The coupon should have stated “FREE oil changes for a year”. Greenway Mazda values our customers very much and had truly hoped that by giving the customer free oil changes for the first year of ownership would have been seen as a positive and not a negative. Greenway Mazda has every intention of honoring the free oil changes through the expiration date clearly printed on the coupon which is part of a welcome package our customers receive after the purchase, for FREE. Greenway Mazda hopes the customer enjoys many years of great satisfaction with their new Mazda as Mazda has been ranked number “2” in Overall Quality by Consumer Advocacy groups!

December 31, 2015

"Unorganized "

- AliciaDavis

Had an appointment but they took people who did not before me. What was the purpose of the appointment? Going to parkway Mazda where I purchased.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Jan 06, 2016 -

Greenway Mazda responded

We do apologize for your experience. We are going through a transitional period in our Service Department and some of our employees are new. For your inconvenience we would like to offer a free tire rotation on your next visit at which time we should have all employees situated and a much smoother experience to take place. Please speak to our service manager, Robert Wong if there are any future problems. It is our goal for all our customers to have an exceptional experience.

1
1 - 8 of 8 results