I brought in my 08 Hyundai Veracruz several months ago for various routine maintenance around 90k miles.
I got a big list back of work that needed to be done on my car, some more major and urgent than others. I believe it was Brian that made this list, and he was the service manager.
One of the many things was an obvious recall campaign 121 issue (valve gasket leaking oil onto alternator, can cause alternator to short out while driving ... dangerous).
They wanted to charge me something like $600 for it because my records shown they had already done the recall fix 2 years prior. They had the audacity to say that since it was done once for free, it wouldn't be free the 2nd time - despite it being a huge safety issue.
Hyundai corporate said otherwise. So did the multiple employees I talked to more recently, who said it's irrelevant if it's been fixed before - they'd just need to open a case with corporate and if corporate gives the green light, it's free (and corporate would give the green light if it's the same recall issue acting up again).
What's strange about this is the person who told me it would cost money (Brian, the service manager) apparently normally wouldn't tell customers this. I don't know why he decided to lie to me - either in a rush or was hoping to bring in some extra money and not deal w corporate.
So.. I took it in recently so they could start the paperwork on their end, and they said I should just take it back home after they took a quick peek and visually confirmed it was the recall issue. They'd call me once they had an update on the status of the paperwork.
They didn't call over the next few days. Their main phone number listed on Google didn't work. Their service department phone number didn't work, either - it would take you to a full voicemail box, so it wouldn't let you leave a message. They finally called me 4 days later to ask for the odomoter reading for the paperwork. In other words, they didn't even start the paperwork they were supposed to start the day of my service appointment until 4 days later. During this phone call, I was not told I needed to bring it back in for pictures or anything yet, and that they'd call me back with a status update.
I never got a status update.
Finally got a hold of them via their website, and they said (not Brian) corporate can't confirm the recall issue unless my car is there, and I should've dropped off my car when I brought it in the first time. Umm.. I tried to! And you guys told me to take it home and wait for a call!!!
I've had experiences like this before with dealerships, where you get different answers from different people, and absolutely no follow through with customer service and communication... and straight up trying to charge for stuff that corporate would foot the bill for It's just a shame this is another such dealership.