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Greg May Hyundai - Service Center

3.7

5 Lifetime Service Reviews

1501 W. Loop 340, Waco, Texas 76712

5 Reviews of Greg May Hyundai - Service Center

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April 12, 2018

"Excellent Service"

- cathey.george

I came in with a couple of questions and Tony DeMaria handled all my questions and got my problems resolved with some of the best customer service I e experienced.

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Recommend Dealer
Yes
Employees Worked With
Tony DeMaria
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 26, 2017

"Best auto purchasing experience EVER!"

- BEEJAYDVS

I am 66 years old and have purchased/leased many vehicles over the course of my life. Therefore, I have obviously dealt with many salesmen. Ryan Joiner was by far one of, if not THE best salesperson I have ever encountered. He was very courteous and respectful and actually took time to listen to and answer any questions or concerns I had in regards to the purchase. At no time did I ever feel pressured into buying, and yet, he was able to point out the advantages of buying at this time. Thank you, Ryan!

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Recommend Dealer
Yes
Employees Worked With
Ryan Joiner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 03, 2017

"Service Department "

- taycren22

Great Service the staff was very friendly and helpful with all my service needs especially William he explained everything in great detail and made sure to keep me up to date with everything that was going on

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Recommend Dealer
Yes
Employees Worked With
William Garrett
March 31, 2017

"Irritating experience"

- Rainey

Had to take car in for a recall. Had a scheduled appointment at 10:00 am. Waited until 11:45 then found door panels were still loose and some sort of lubrication from tech's hands were literally all over my car's interior. Had to wait another 15 minutes while the loose door panels were attached correctly. i had to take my car to have it professionally cleaned to get all the lube off my door panels and windows. Will NEVER go to this dealership again.

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Recommend Dealer
No
Employees Worked With
Service dept receptionist/scheduler and service dept technician
Mar 31, 2017 -

Greg May Hyundai responded

Rainey, I apologize for the instance that you have mentioned. I really would like to know more about it as we obviously shoot for a much higher standard than what you have mentioned. I promise you that everyone involved in your situation will be huddled with to make sure this does not happen again. If you could, would you please come by the dealership and speak with me in more detail about the visit? We work very hard to make sure we get things right and it bothers us, just as much as you, when we don't. Please feel free to contact me directly or just stop by the dealership and ask for me. Thank you, Michael Kirby General Manager 254-420-2366

December 20, 2016

"Tried charging me for major recall issue, poor communication"

- zenoman82

I brought in my 08 Hyundai Veracruz several months ago for various routine maintenance around 90k miles. I got a big list back of work that needed to be done on my car, some more major and urgent than others. I believe it was Brian that made this list, and he was the service manager. One of the many things was an obvious recall campaign 121 issue (valve gasket leaking oil onto alternator, can cause alternator to short out while driving ... dangerous). They wanted to charge me something like $600 for it because my records shown they had already done the recall fix 2 years prior. They had the audacity to say that since it was done once for free, it wouldn't be free the 2nd time - despite it being a huge safety issue. Hyundai corporate said otherwise. So did the multiple employees I talked to more recently, who said it's irrelevant if it's been fixed before - they'd just need to open a case with corporate and if corporate gives the green light, it's free (and corporate would give the green light if it's the same recall issue acting up again). What's strange about this is the person who told me it would cost money (Brian, the service manager) apparently normally wouldn't tell customers this. I don't know why he decided to lie to me - either in a rush or was hoping to bring in some extra money and not deal w corporate. So.. I took it in recently so they could start the paperwork on their end, and they said I should just take it back home after they took a quick peek and visually confirmed it was the recall issue. They'd call me once they had an update on the status of the paperwork. They didn't call over the next few days. Their main phone number listed on Google didn't work. Their service department phone number didn't work, either - it would take you to a full voicemail box, so it wouldn't let you leave a message. They finally called me 4 days later to ask for the odomoter reading for the paperwork. In other words, they didn't even start the paperwork they were supposed to start the day of my service appointment until 4 days later. During this phone call, I was not told I needed to bring it back in for pictures or anything yet, and that they'd call me back with a status update. I never got a status update. Finally got a hold of them via their website, and they said (not Brian) corporate can't confirm the recall issue unless my car is there, and I should've dropped off my car when I brought it in the first time. Umm.. I tried to! And you guys told me to take it home and wait for a call!!! I've had experiences like this before with dealerships, where you get different answers from different people, and absolutely no follow through with customer service and communication... and straight up trying to charge for stuff that corporate would foot the bill for It's just a shame this is another such dealership.

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Recommend Dealer
No
Employees Worked With
Brian, maybe a William? as well
Feb 15, 2017 -

Greg May Hyundai responded

We aim to do everything right and to the exact expectation of everyone of our customers that we have whether it be through sales, service, and/or parts. I completely comprehend your frustration and am very apologetic that this was your interaction with our team. I am deeply sorry that we fell short of the customer experience that you deserve and demand. There are no excuses for this and we appreciate your patience with this issue with your vehicle. Please feel free to contact me directly with any future concerns in which you might need assistance. Our goals are to provide the most incredible service with each and everyone of our customers, every day, every time. Thank you for allowing us a chance to get better and once again, I am very sorry for your experience. My email address is mkirbygmh@gmail.com if you need any additional assistance.

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