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Griffin Ford Fort Atkinson

Fort Atkinson, WI

Overview
Employees
Reviews
Vehicles
4.7
1,573 Reviews
With 30 years of service to build on, Griffin Ford Fort Atkinson continues to provide the community and surrounding area with hometown care. Key to their success is the dealership team sharing one goal: complete customer satisfaction. Stop in and see why Griffin Ford Fort Atkinson is “Large enough to serve you - Small enough to care”
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1642 Janesville Avenue

Fort Atkinson, WI

53538

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Showing 1,573 reviews

November 10, 2023

It was a really nice dealership it was easy to communicate online and once I got there the salesman Dustin was very helpful and it didn’t feel like i was getting screwed over definitely recommend. More

by Nolan Deming
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 09, 2023

We have used the Fort Atkinson Ford dealer for many years & have purchased a number of vehicles from them. We've know John C. when he was in sales & sold ys some of our first vehicles. Tim M. has been our sa More

by nancystephan47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duston Henze
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2023

Dustin in sales did a wonderful job, I was very impressed with my experience purchasing a new vehicle. More

by accounting
Recommend Dealer
Yes
Employees Worked With
Dustin Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 06, 2023

Very happy with my utility vehicle prompt and complete service from Timothy, Excellent customer service More

by JENNIFER91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Childers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 02, 2023

They did not fix my problem, only made it worse. When we called to bring my vehicle back in, they could not get me back in for 3 weeks. More

by melissaannmcmillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the name
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Nov 02, 2023 -

Griffin Ford Fort Atkinson responded

Hello melissaannmcmillan, Thank you for taking the time to speak with our executive management team. We genuinely appreciate your feedback and are committed to addressing your concerns promptly. We understand the inconvenience you've experienced, and we're truly sorry for the initial setback. Rest assured, we are taking this matter seriously, and we've made it our top priority to ensure a swift resolution. In order to minimize any further inconvenience for you, we'll arrange to pick up your vehicle, so you won't have to make the trip. Additionally, if your situation requires immediate overnight attention, we'll provide you with transportation and expedite the process. Your satisfaction is paramount to us, and we are dedicated to delivering the service you deserve. We'll work diligently to ensure that your next visit is a positive and hassle-free experience. Thank you for your patience and for giving us the opportunity to make things right. We look forward to serving you better in the future.

Helpful
October 31, 2023

They got my appointment made for time and day that worked for me. They got work done in good time and it runs so smooth now. High recommended! More

by laceydb13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
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October 31, 2023

Took three visits to get the camera recall completed, when the vehicle was returned there was damage to interior where it looks like the techs must boot kicked and knocked out the rear USB ports. The rea More

by tanderson150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Bingham
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Griffin Ford Fort Atkinson responded

Hello tanderson150, Thank you for taking the time to share your recent experience with our service team. We sincerely apologize for the inconvenience you've faced during the repair of your vehicle and for the interior damage that occurred. Your feedback is invaluable to us, and we're committed to making this right. The camera reprogramming issue in your vehicle indeed posed some unexpected challenges, which required us to seek technical support from Ford to ensure that the repair was done accurately and to your expectations. We understand that it took three visits, and for that, we are truly sorry for any inconvenience you experienced. We always aim to provide prompt and efficient service, and this situation did not meet our usual standards. Regarding the interior damage and the open rear seat, we are aware of your concerns. Our Service Manager, Bill, has been temporarily out of the office, but we assure you that as soon as he returns, he will personally review the situation and contact you promptly to address the damage and ensure it is taken care of to your satisfaction. We are committed to rectifying the situation and will make sure to repair any damage caused by our technicians. Our goal is to minimize any inconvenience this may have caused you. Your email with the pictures is important to us, and we will respond to it in a timely manner to initiate the resolution process. Please accept our sincerest apologies for the inconvenience you've faced, and rest assured that we take your feedback seriously. Your satisfaction is our top priority, and we are dedicated to ensuring that your experience with us is a positive one. Thank you for your patience, and we appreciate your understanding as we work to remedy the situation. If you have any immediate concerns or further questions, please do not hesitate to contact us at kpoje@griffinautogroup.com.

Helpful
October 28, 2023

This dealership has had my vehicle for 15. 5 months now, and they do not have an ETA on when my vehicle will be finished. Again, it has been over One Year since they have had my vehicle. They More

by BritoAmy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Seichert
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Griffin Ford Fort Atkinson responded

Hello BritoAmy1, Thank you for sharing your feedback with us. We sincerely apologize for the extended delay you've experienced in getting your vehicle back. We understand your frustration, and we want to assure you that we are committed to resolving this issue as swiftly as possible. The extended backorder issue with the engine from Ford has indeed been a significant challenge, and we appreciate your patience during this time. We want to let you know that as soon as the new engine arrives, we will prioritize scheduling the work with the utmost urgency to expedite the process. Rest assured, we are fully aware of the impact this has had on your convenience, and we are committed to getting your vehicle back to you as soon as we can. We'll keep you updated on the progress and any further information we receive from Ford. Thank you for choosing us, and we're grateful for your understanding and support as we work through these challenges.

Helpful
October 28, 2023

Working with Maynard was very easy. Maynard always had a positive attitude along with his crew. They did an outstanding job at replacing the fear skin of my Ram truck and made it look l More

by moosebeecroft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynard Heger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2023

On top of their sales. Friendly, courteous and anxious to please. Tim was accessible at all times to answer questions and check for answers on our questions. More

by BillManka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Maney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duston Henze
5.0
This rating includes all reviews, with more weight given to recent reviews.
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