Griffith Ford Mercury San Marcos

The absolute xxxxing worst experience I have ever had buying a car and trading one in. I traded in my Ford Mustang and wasn't given the plates back, then told they threw them away afterwards without e buying a car and trading one in. I traded in my Ford Mustang and wasn't given the plates back, then told they threw them away afterwards without even asking me if I wanted them. Which I didn't find out till I called them to find the plates, where I was given the round around for a week straight to then be told the threw them out I was given a temporary paper plate that expired after 2 days for my new Mustang and they didn't send me my paper license plate for over a week until I called them to get them to send it Then they got my actual plates in on a Wednesday and said they'd mail them to me. I then called on Friday only to be told they never sent them out. If you buy from here, keep calling or showing up because once you leave the lot, you don't exist anymore. More

Stay clear of this place if your shopping for a used vehicle. Once you drive it off the lot they wash their hands of you. I drove 2 hours and purchased 2 cars on Saturday. I guess I should have known to vehicle. Once you drive it off the lot they wash their hands of you. I drove 2 hours and purchased 2 cars on Saturday. I guess I should have known to run when they couldn't even get the paperwork sorted out correctly. On the drive home literally less than an hour after leaving their lot and 30 minutes after they closed the 21' Kia Forte I purchased for my teenage son, dashboard lights up like a Christmas tree. The car acted like I just got into a collision. I get out to inspect the car and notice a bulge in one of the tires. I tried calling them up right away as I'm not entirely comfortable driving this thing anymore, but now it's after hours and guess what their voicemail box was full and couldn't even leave a message. My only option was to finish the drive home. Next day, out looking at everything and also find that the rear passenger window won't roll down. Motor sounds like its working but glass doesn't move. Take it in Monday morning to get the tires replaced and find out that in addition to the one with a bulge, one has a nail in it leaking air and another one has a gouge in it. The lights miraculously turned off but now I don't trust it in addition to needing new tires and getting the rear window fixed. I exchanged several calls with the salesman and the floor manager sending pics and video of everything. This was literally Monday morning after purchasing the car Saturday afternoon. I was basically told "to bad so sad". Wish I could do more for you but I can't. They can, they just don't want to. Their actions or lack thereof all but say the only thing they care about is making the sale. They are the exact reason why so many car dealerships have bad reputations. I told both of the guys that I spoke with that it would be different if it was even 3 days after the sale, but I tried calling an hour after leaving the day of the sale. Buyer beware, I will stay close to home now and look for a dealership that actually cares about the customer and knows what service after the sale actually means. More

I had a very positive experience in the service department. My car had been having issues for months and I was finally able to get it in. My service advisor was David and he really helped walk me t department. My car had been having issues for months and I was finally able to get it in. My service advisor was David and he really helped walk me through the entire process. He kept me updated through the process even calling to let me know a part was on backorder. I really appreciated his help. More

The service department uses a sliding scale in telling the truth about their commitments and promises. They always have an excuse - two thumbs down the truth about their commitments and promises. They always have an excuse - two thumbs down More

PICK A DIFFERENT DEALER - I called Griffith on 2/9/23 to inquire on get a diagnostic test on my truck. I spoke to David and was told that he could get it taken care of by the next day (2/10/23) or by Monday inquire on get a diagnostic test on my truck. I spoke to David and was told that he could get it taken care of by the next day (2/10/23) or by Monday (2/13/22) at the latest. When I didn’t hear anything I called Tuesday morning (2/14/23) and left a message. David texted me to let me know they needed more time and when I’d like to pick it up. He said he would have it ready by then. When I arrived I found out that they didn’t do anything. David said the diagnostic team was backed up for 7 days! I’d like to say David over promised and under delivered but that would require him to do something. The entire reason I wanted to get a diagnostic was to determine if I wanted to keep my truck or trade it in. If I do trade in I doubt it will be at Griffith. Good news is there looks to be several other Ford dealerships within 20 miles. More

Bought new f150 they wanted $5000 over invoice settled on $2000 over invoice. Look at and get copies of everything you sign found out months later not everything was as told. Seams very shady process. Ford M $2000 over invoice. Look at and get copies of everything you sign found out months later not everything was as told. Seams very shady process. Ford Motor Company warned dealers about over charging customers. I would not recommend this dealership. Ford customer service not much better. JJ More

I wouldn’t even give it a star. This place just scams people. I pay over $600 for them to just have my truck there for an “oil change”. This is the worst place for service. I took m This place just scams people. I pay over $600 for them to just have my truck there for an “oil change”. This is the worst place for service. I took my truck for a oil change on 4/23 and I checked it the following day and the oil was pitch black. It was so upsetting to find out they didn’t do what I had paid for. They had no shame charging the amount they did. It was BS 🤬🤬 Went back Monday morning and the manager was rude un profesional and said if I wanted another oil change I would have to pay again. Like why would I pay for it again when I paid for it and was NOT done. I was my the only one that went to complain. They had at lest 3 other people in line for different things. For any one that need service please check your vehicles before leaving this place. More

Failure to disclose the fact that there was only one key and no remote. We were handed the 1 key after the deal was closed. When asked, they absolutely refused and suggested we pay dealer cost of $260. I wa and no remote. We were handed the 1 key after the deal was closed. When asked, they absolutely refused and suggested we pay dealer cost of $260. I was told the only way to get an extra key was to buy their $1000+ "customer care package". I've had several discussions with them over this matter and they have dug in and absolutely refused. I'm not surprised, they will tell you anything to sign, but won't mention or will explain away your concerns. More

Terrible experience. Brought my Ford Escape in 3 weeks Terrible experience. Brought my Ford Escape in 3 weeks ago for turn signal problem. After 4 hours and $100 bill I was told it was electrical and the Terrible experience. Brought my Ford Escape in 3 weeks ago for turn signal problem. After 4 hours and $100 bill I was told it was electrical and they couldn’t get me in for a few weeks. So I made an appointment for February 8 at 10:00am. I was prepared to wait while they worked on it. Here it is 54 hours later and they haven’t even looked at it!!! Terrible communication. Couldn’t be anymore frustrated than I am right now! More

I would highly recommend this dealership! They are extremely professional and are up front with you on anything you ask! extremely professional and are up front with you on anything you ask! More