Groove Subaru of Silverthorne

I don’t recommend buying a used car here unless you can bring along your own mechanic and have him/her inspect it onsite. The Subaru inspection by this dealer is a bit of a joke and not to be relied upon. bring along your own mechanic and have him/her inspect it onsite. The Subaru inspection by this dealer is a bit of a joke and not to be relied upon. I had my car reinspected by our local Subaru dealer a couple of days after buying it in Colorado and driving it over a thousand miles home. There was a noise in the front of the car when turning the steering wheel to full lock. We actually heard it during the test drive and pointed it out to the sales person, but chocked it up to a normal sound, since it “passed” inspection. The local dealer found 2 broken strut mounts and had to order parts. I was strongly urged not to drive it until it is repaired as it is a safety issue. Shouldn’t this have been apparent to a competent mechanic and fixed before offering a car for sale, due to the safety issue? I guess this is one of those circumstances where I would have been smart to purchase an aftermarket warranty. They were certainly pushing me on this pretty hard. Kinda makes me think they knew there were mechanical issues and didn’t really care. More

Holy crap what a terrible experience and miserable employees. Subaru makes great cars but obviously performs zero quality control over its dealerships. Not only did they completely blow sales appoin employees. Subaru makes great cars but obviously performs zero quality control over its dealerships. Not only did they completely blow sales appointments, but people here evidently don't even speak English. Forget a hello, all you'll find here is a snarling rodent staring blankly into your eyes. More

Went for recall on airbag, changed oil and charged my wife Dropped car off for a airbag recall. Groove said this a “no charge” service. My wife picked up, and they had changed oil and charged her $65, withou Dropped car off for a airbag recall. Groove said this a “no charge” service. My wife picked up, and they had changed oil and charged her $65, without calling or asking. Previously, wife dropped and they recommended tires at 20K miles..... she agreed..... Ripped off, not needed! Stay away form this for Subaru service. They texted me and asked “how was service”. I responded it “sucked” and explained why. They never responded. More

Service Dept is suspect I have a Jeep Grand Cherokee leased through this dealer. I have been trying to book the scheduled service for over a month. I talk to Service, who s I have a Jeep Grand Cherokee leased through this dealer. I have been trying to book the scheduled service for over a month. I talk to Service, who say they'll get back to me with a time and date (I'm flexible), but they never call back. I've had to call 3 times so far. In today's call, they told me I can skip this service and wait until next one. Thing is, I'm worried it will invalidate my lease if I don't do the scheduled services. I'm not sure this dealership is trustworthy any more. More

Pathetic Edit: I was going to edit this post, maybe I was a bit too harsh. It was then that I noticed that they're trying to pad their reviews on this site. 3 Edit: I was going to edit this post, maybe I was a bit too harsh. It was then that I noticed that they're trying to pad their reviews on this site. 3 posts from the same day mentioning the same employee? They actually think that you'll be dumb enough to fall for that. That gives me, personally, a strong opinion of their intelligence. We're supposed to believe that superstar Alan 1, sold three cars in a day and 2, got all the customers to leave a review on the same site? Nah. Further backed up with the review a bit lower stating that the manager was calling him to change his review. Funny how a 5 star review follows this comment just a day later. That leaves only one more positive review. Since it mentions the names of many employees (whom i'll bet are long gone) and it is the very first review, I would assume this to be faked by Vista as well. This company is pathetic. This company is pathetic. They've laughed me away refusing service, they've made empty promises and never followed through with them, and good luck ever getting a call back. I'm stuck with a failing car now because they sold it to me broken and refuse to fix it. I've reported to Subaru of America and will continue with any other agency I can think of. This isn't a one off review, and don't believe other reviews. They have been failing for years. If you need any proof of this, ask any associate how long they've worked at the location. It's a revolving door there. It's a miracle this place is still in business. More

2014 Caddilac ATS Sales staff was knowledgable and courteous, without being pushy. Alan the sales manager was helpful and offered to walk me through my financing option Sales staff was knowledgable and courteous, without being pushy. Alan the sales manager was helpful and offered to walk me through my financing options as I have never made a purchase this large before. Unfortunately I missed my opportunity and the car was sold to another buyer. I will return to Vista for my next automobile. Thanks Vista Subaru More

Fair and didn't waste my time! Went in expecting the usual run-around and time-suck that is often the car-dealership experience. Was pleasantly surprised to find a direct, honest a Went in expecting the usual run-around and time-suck that is often the car-dealership experience. Was pleasantly surprised to find a direct, honest and up-front dealership whose sales management and sales persons didn't waste my time. To my surprise I was financed there at a lower rate than my Credit Union had pre-approved me at also! Shop knows how to care for my Subaru and I will def be going back when it's time for the next one. More

Overall satisfied I am completely satisfied with the great customer experience that I was given at Vista Subaru of Silverthorne. The friendly staff answered all of my I am completely satisfied with the great customer experience that I was given at Vista Subaru of Silverthorne. The friendly staff answered all of my questions and their sales manager Alan Y. was sure to leave a great impression. Thank you all for the satisfactory service. Two thumbs up! More

Service vista silverthorne Camille is amazing and was able to get my car in and out! The transmission needed repaired and helped worked with Subaru to get it fixed even tho I w Camille is amazing and was able to get my car in and out! The transmission needed repaired and helped worked with Subaru to get it fixed even tho I was just out of warranty! More

Shouldn't even be a registered dealership Worst customer service experience ever. Received a call from the GM, yelling at me for not leaving a 10 star review. Don't support this business or th Worst customer service experience ever. Received a call from the GM, yelling at me for not leaving a 10 star review. Don't support this business or the individuals who run it. More