Group 1 Toyota North Austin

I told my salesman that I wanted a 2025 Hybrid Grand Highlander with running boards because my spouse needs them to get into the car. They didn’t have one on the lot, so he ordered it. He did not order Highlander with running boards because my spouse needs them to get into the car. They didn’t have one on the lot, so he ordered it. He did not order the car I wanted. He ordered a 2026 Hybrid Grand Highlander without running boards. A manager agreed to install them at no cost to me. They said they’d detail the car before I drove it home but it was not really “detailed”. The manager sends out an email to potential new customers that you can contact him if you need help with your purchase. The phone number he gives is not a working number and he’s too busy to talk to you. They said they’d give me a loaner car for the day when I dropped the car off to have the windows tinted. The service person walked me over to an Enterprise Rental Car and they gave me a tiny Jetta and said it had 1/4 tank of gas. This car’s windshield was so dirty that it was hard to see clearly. Usually a dealership gives you a similar car to the one you have. I would not recommend this dealership. I regret buying my car from them. More

Excelente atencion y colaboracion para ayudarte buenos consejos y asesoria para que sea mas facil obtener tu credito consejos y asesoria para que sea mas facil obtener tu credito More

Anthony Avera was the best salesman ever! From the first phone call, up until he handed me the keys to my new car, he could not have been any better. He never kept me waiting, he had an answe From the first phone call, up until he handed me the keys to my new car, he could not have been any better. He never kept me waiting, he had an answer for every question I had, and he helped me get a deal that I felt was more than fair. I plan on keeping this great car for a long time, but when I go to buy again, Anthony will be the first, and only person I call! More

Great service! Friendly and respectful, informed me about what was taking place during my visit, clean waiting rooms Quick and helpful 👌 Friendly and respectful, informed me about what was taking place during my visit, clean waiting rooms Quick and helpful 👌 More

The advisor was not professional and not helpful. I waited a while to check in and my car sat, ready, for over 15 minutes. I waited a while to check in and my car sat, ready, for over 15 minutes. More

Had a factory warranty issue that was quickly diagnosed and fixed. The communication was very good. Which I really appreciated when I had to drop my car for more than a day. and fixed. The communication was very good. Which I really appreciated when I had to drop my car for more than a day. More

This was my first time buying a new car on my own. Jose and the staff at Toyota of North Austin were very helpful and made the entire process easier. I appreciate the transparency, customer service an Jose and the staff at Toyota of North Austin were very helpful and made the entire process easier. I appreciate the transparency, customer service and knowledge that Jose was able to provide. I also appreciated that they dropped off my new car right at my door. Thanks again! More

Waiting room is very neat, has good coffee and donuts, staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. More

This dealership is very efficient. I am impressed at how many service advisors are there to help you first thing in the rush hour. They are all very neat and polite. I am impressed at how many service advisors are there to help you first thing in the rush hour. They are all very neat and polite. More

The service department disconnected both of my dash cams without letting me know. The dash cams wires were hanging from the ceiling. And car was driven about 2 miles after the oil change. I trusted this de without letting me know. The dash cams wires were hanging from the ceiling. And car was driven about 2 miles after the oil change. I trusted this dealership for 11 years but not anymore. More