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Gulf Coast Chevrolet Buick GMC

Angleton, TX

3.5
21 Reviews
Call Dealership (800) 830-1051

1901 W. FM 523 @Highway 288

Angleton, TX

77515

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21 Reviews of Gulf Coast Chevrolet Buick GMC

May 12, 2023

This dealership does not stand behind what they sell. The service Department is dishonest and not willing to make things right. More

by Ryand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Downs and the entire Service Department
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May 12, 2023 -

Gulf Coast Chevrolet Buick GMC responded

My name is Craig De Serf (General Manager) please call my cell 281 831-3156

May 13, 2023 -

Gulf Coast Chevrolet Buick GMC responded

Ryan, at Gulf Coast customer service is our highest priority, can you email us at support@gulfcoast.net so we can look into this? Can you send us your name and contact info as Dealer Rater does not provide that.

Helpful
May 11, 2023

The sales team was great and the service team led by Alex Plaster was outstanding.thank you Craig, Jeff and Alex!! More

by t.plaster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Plaster and Jeff, Craig Deserf
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Helpful
February 16, 2023

dvann54 purchased a 2019 Traverse--11/25/22-- had a water leak at 3rd light on top of rear hatch-- the service dept. (Kathy Kay) had it verified and body shop fixed wrong issue , now a lot of finger p More

by dvann54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Katy Cay------Rick
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Helpful
January 30, 2023

Most unloyal unprofessional unsatisfactory car lot I've ever dealt with they will not fix they will sell you junk More

by Anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
George, Craig Deserf
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Jan 30, 2023 -

Anthony responded

Will not fix existing problems they lied to me show me a vehicle knowing there was problems and that's very disrespectful I will hire an attorney and I will get my vehicle fixed

Jan 30, 2023 -

Anthony responded

And I will also file lemon law

Jan 31, 2023 -

Gulf Coast Chevrolet Buick GMC responded

Anthony, we appreciate your business and are apologetic that you are not 100 percent satisfied with the pre-owned vehicle purchase you made with us. We do an extensive inspection on all pre-owned vehicles and also offer extended warranties to help with issues after the purchase. We would be happy to discuss things with you, can you please reach out to our GM, Craig De Serf at your convenience?

Jan 31, 2023 -

Anthony responded

I've tried to get the car fixed three different times and they kept telling me no that they sent me on my way. And I feel that is so very dishonest to sell somebody a car with that many problems then they said there was no aftermarket parts on this contract and the windshield is aftermarket windshield so they lied to me there then I put it in for service and the sales rep George Downs said he tested the car and didn't feel like there was nothing wrong I took it to the Audi dealer for a recall and they told me the right front there was bad bushings and I told George that it should have never passed inspection

Jan 31, 2023 -

Anthony responded

I called the lender they advised me to return the car before I made one payment my payment didn't do until the 14th but the car's got about $4,000 worth of repairs needs to be done to it they also sold me the car with two keys and one of the keys didn't even belong to the car so they lied there and they said that they weren't going to take care of the problem

Feb 02, 2023 -

Anthony responded

Good morning this is Anthony Brown I had bought a 2017 Audi from your car lot and there was major problems with the car from the beginning I would like to discuss this matter with the owner I returned the car but I would like to make this problem right I came in mad because I have tried to get the car fixed since the day I bought it and the manager refused to even work with me one bit I love the car I just wanted it repaired it was a danger for me to drive I would like to come in and discuss this matter and resolved this problem my phone number is 979-393-1172 have a blessed day

Feb 02, 2023 -

Anthony responded

The 2017 Audi I told George the second day I had it that there was a front end problem and he said bring it in next week when you get the windows tinted and I will put it in the shop and get this taken care of he never did put it in the shop he said he drove it and then he seemed like everything was fine well it progressively got worse I could not even let go of the steering wheel the manager told me it was a recall and that's why the dash was giving me the the sensor warnings or all the warnings I took it to Audi to get the recall fixed and they said it was due to the fact that they put the wrong windshield in a remanufactured windshield and that the front right suspension was bad and your manager says that Audi was a gold digger and he is not going to fix the problem well it was a danger I could not even let go of my steering wheel and I informed George the second day third day a week later anyway I got upset and I apologize because that's a lot of money I would like to make this right please and thank you

Feb 02, 2023 -

Anthony responded

And my car paint my first car payment wasn't even due till February 14th if we can work something out you can fix my car or put me in a safer car I would be more than glad to complete this I would like to make this right have a blessed day

Feb 02, 2023 -

Gulf Coast Chevrolet Buick GMC responded

Craig will be reaching out to you shortly, thank you for your patience.

Feb 02, 2023 -

Anthony responded

Thank you

Helpful
January 28, 2023

Sadrac was awesome! I came in on one of the COLDEST evenings and it was like 40 minutes before they closed and Sadrac was not bothered infact we joked about it and he kn More

by Erik.gonzales12
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sadrac Sanchez
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Helpful
December 09, 2022

Abby was great salesperson and very knowledgeable about our vehicle and personable! She was awesome! More

by Vikk Clingaman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Financial guy
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Dec 09, 2022 -

Vikk Clingaman responded

Abby was great salesperson and very knowledgeable about our vehicle and personable! She was Awesome!

Dec 09, 2022 -

Gulf Coast Chevrolet Buick GMC responded

Thank you so much for your review!

Helpful
November 16, 2022

Always a pleasant visit. We feel like family when we walk through the door for sales or service. More

by Mary.labauve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Kay, Craig Deserf
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Helpful
October 17, 2022

Gulf Coast took care of the A/C problem and fixed the Cadillac Cue at no charge. Special thanks to Mark Thomas and Cadillac More

by rrayw747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
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Helpful 1
September 18, 2022

I had returned my car because after spending $1,537 on the first visit my A/C was improved but still not cooling properly. They kept it for several days and were unable to address the problem. I picked th More

by rrayw747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lindsey and A/C technician
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Sep 19, 2022 -

Gulf Coast Chevrolet Buick GMC responded

Mr. Webb, this is being looked into right away, we thank you for bringing this to our attention. We look forward to speaking to you soon. - Peter K - Gulf Coast

Helpful 1
July 26, 2022

This is the 5th vehicle we have bought here! Amazing dealership all around. Wouldn’t buy anywhere else More

by Kimmiepoo2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy, Craig Deserf, Peter Kholer
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Helpful
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