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Gunn Chevrolet
Selma, TX
893 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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894 Reviews of Gunn Chevrolet
April 13, 2019
Excellent Sales We arrived at dealership to look at vehicles. Fortunately Jesse came out asking if we needed help. Unlike a lot of salesman he was not pushy and liste We arrived at dealership to look at vehicles. Fortunately Jesse came out asking if we needed help. Unlike a lot of salesman he was not pushy and listened. Very people person. Unfortunately I don’t remember everyone’s name but financial and manager who looked at trade in were very good . More
by Carkat
Employees Worked With
Jesse Dominguez
Helpful April 11, 2019
Repair I specifically stated what was wrong with the vehicle yet Gunn Chevrolet Service dragged their feet on fixing the problem because it was labor intensi I specifically stated what was wrong with the vehicle yet Gunn Chevrolet Service dragged their feet on fixing the problem because it was labor intensive. After two weeks, and threatening to call the news trouble shooters, I finally got my vehicle back. More
by Esmeralda A
Employees Worked With
Michael Brown
April 04, 2019
Disappointed about Service Promised vs Service Received As a new car owner, I wanted to bring my car in for my first free engine oil change. I called ahead to ask if I needed to book an appointment and was As a new car owner, I wanted to bring my car in for my first free engine oil change. I called ahead to ask if I needed to book an appointment and was told I could drive in, that service would be first come first serve, and that services closed at 7pm. I arrived at 5:50pm and before I could even say why I was there, I was told that I needed to leave because the service men went home. I explained how I had just called and what I had just been told. I was then told I was misinformed and that they closed at 6pm. Another worker came over to help address the situation, and said if I came back tomorrow, at any time, they’d help facilitate my oil change quickly by pushing me closer to the front of line. Together they added I could have a coupon for a free wash. I said ok and came back the next morning. When I pulled up, again before I could even say a word, a woman told me it would take 2.5-3 hours if I wanted to be seen. It bothered me I didn’t even get to tell her why I was there. There was a lot of “you should just go somewhere else” in her demeanor. It seemed like if I wanted an oil change, it wasn’t convenient at all to go to Gunn. That’s my impression still. The employees made it seem like a complicated ordeal, but when we purchased my car from the salesman only a few months ago, he made it seem like Gunn would take great care of things like this and wanted to. I could’ve gone to a Valvoline and had this taken care of so simply. It just doesn’t make sense why this happened. After I got to explain my situation, the worker told me I should’ve come earlier, then walked away to see if she could confirm what I’d shared. She came back a few minutes later and at least apologized. I wasn’t told how long I’d wait but I was told to go to the waiting room. While there, the woman I spoke with the first day saw me and kindly apologized. She really made an effort to smooth the situation over. When my car was ready, though, I had no coupon for a free wash, which is what I was promised multiple times. It just seemed like such a bizarre experience for a simple service. Why promise these things for customers if this is the follow-through? I wish I could say it was a great service but unfortunately this is what happened. As I write this review, there is no way for me to be sure I can even be contacted by someone to remedy the situation, which is also disappointing. Kevin had sold us the car and was fantastic. He was quick but thorough. We were very happy with sales. This service experience is definitely a contrast. More
by Anonymous
Employees Worked With
Cindy Valle, Chris Sanchez, Samantha Eguia
April 02, 2019
Great experience First time buying a car alone and it was a wonderful experience I had been to several other dealership before Gunn Chevrolet and wasn’t hopeful. I was First time buying a car alone and it was a wonderful experience I had been to several other dealership before Gunn Chevrolet and wasn’t hopeful. I was welcomed and and given the motto of the dealership then asked how they could help I had and research the car and wanted to buy and showed them what I wanted, then proceeded to the vehicle. The whole experience was wonderful. Thank you Logan Baird For being a great and informative Salesman. More
by Rach1017
Employees Worked With
Logan Baird , Daniel Ramirez
March 29, 2019
Oil change I wanted to make an appointment for an oil change and have someone look at my tint. I had gotten a text from Chris that I didn’t need an appointment f I wanted to make an appointment for an oil change and have someone look at my tint. I had gotten a text from Chris that I didn’t need an appointment for those two issues, just come in. So I came in and they took very good care of me and my car. Except I was told that I would have to make an appointment for for my tint. I have tried three different times trying to get my tint fixed, now they want to charge me. More
by Maragreta
Employees Worked With
Chris Brookes
March 27, 2019
Loved the Experience! Kevin was very patient and personable. The dealership itself has a very inviting atmosphere. Everybody was very friendly. Kevin was patient in our p Kevin was very patient and personable. The dealership itself has a very inviting atmosphere. Everybody was very friendly. Kevin was patient in our process of wanting to review and test drive different vehicles. The whole process starting with Kevin as the salesman to the ending with loan processing was exceptional.. I highly recommend this dealership and Kevin as your sales rep! More
by Mammy of 3
Employees Worked With
Ron Blankenship, Tommy Thompson, Rob Couser, Kevin Whitaker
March 27, 2019
Gunn Chevrolet cuts the hassle in car buying! We have been looking for an SUV for some time now and Gunn is down the street from our house so it was on top of the list on where to buy it. Every ti We have been looking for an SUV for some time now and Gunn is down the street from our house so it was on top of the list on where to buy it. Every time I would drive through the lot, Kevin would come and talk to me and answered questions. So when the time came to actually go and get it, of course we went with Gunn and Kevin! Pretty straightforward transaction. No hard sell needed. We knew what we want, and Kevin made sure we got it. More
by Susan M.
Employees Worked With
Rob Couser, Kevin Whitaker
March 24, 2019
Amazing customer service Customer service is amazing, very knowledgeable. The representative Benjamin Guffey kept in constant contact with me and explained exactly what was wr Customer service is amazing, very knowledgeable. The representative Benjamin Guffey kept in constant contact with me and explained exactly what was wrong with my vehicle and when it would fixed and ready to go. Great staff. Thanks everyone More
by WillieNels
Employees Worked With
Benjamin Guffey
March 22, 2019
Excellent I was greeted promptly and was in and out in a reasonable amount of time. The facility is comfortable and the location is convenient. Pleasurable expe I was greeted promptly and was in and out in a reasonable amount of time. The facility is comfortable and the location is convenient. Pleasurable experience. More
by Malibuguy16
Employees Worked With
Michael Howard, Cindy Valle
March 15, 2019
Very informative Sergio went above and beyond helping us with a minor imperfection on our new Z71. Made detailing the truck a priority. He personally took care of th Sergio went above and beyond helping us with a minor imperfection on our new Z71. Made detailing the truck a priority. He personally took care of the details and got us a loaner car immediately. More
by John's truck
Employees Worked With
Sergio Castilla, Richard Barrera
