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Gunther Kia of Fort Lauderdale - Service Center

Fort Lauderdale, FL

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667 Reviews

667 Reviews of Gunther Kia of Fort Lauderdale - Service Center

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March 14, 2019

Friendly, Fast and Personal Service! Kenny really takes his service to another level. He made me feel I like was in one of those boutique hotels that cater to every customer needs. More

by INCATAINOCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Lopez
Mar 14, 2019 -

Gunther Kia responded

INCATAINOCO, during your visit, Kenny was able to take it up another notch in order to exceed your expectations and provide you with an attentive and personalized experience. We are thankful to be receiving your 5-stars and positive review!

March 14, 2019

Routine service with unexpected findings It was planned to be usual service when discovered I lost my secret key for wheels. Thanks for Ryan he help with getting new set promptly. More

by Leonid Moiseichuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Stultz
Mar 14, 2019 -

Gunther Kia responded

Leonid, in a prompt and easy manner, Ryan was on top of fulfilling all your service needs which included the retrieval of a new set of keys for you. We are glad to know you experienced a pleasantly unexpected surprise during your visit to Gunther Kia.

March 14, 2019

Always a great experience coming to Gunther Kia For the last 9 years I have been coming back to Gunther Kia on 441 in Ft-Lauderdale for the services of my Kia (Sedona and now a Sorento). Always pro More

by RETURMELBRISTFOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Mar 14, 2019 -

Gunther Kia responded

RETURMELBRISTFOTO, with a professional and courteous manner, we are grateful to have earned your loyal business for the last 9 years. It is great to hear how comfortable and accommodated you feel in our facility while enjoying a good cup of coffee and private workspace. We thank you for your continued business with the Gunther Kia service team.

March 12, 2019

FANTASTIC! The service advisors are fast, friendly and professional. The service lounge is huge, comfortable and accommodating. Not to mention the free snacks, w More

by FRANKYJ30HB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Heredia, Bill Garcia, Kenny Lopez
Mar 13, 2019 -

Gunther Kia responded

FRANKYJ30HB, we love hearing from our customer's how comfortable and accommodated we make them feel during their service visit. We agree the free snacks and fresh car wash are the cherries on top! Thank you for your continued business with the Gunther Kia service team.

March 12, 2019

5,000 miles oil change tire rotation Very friendly , quite and service was like an hour, I just wish I can bring my car closer to my home I feel every time I bring my car to service is ex More

by ANAMLLR19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Lopez
Mar 13, 2019 -

Gunther Kia responded

ANAMLLR19, we appreciate you for dedicating your time and your miles to visiting Gunther Kia. We couldn't be happier to know that your recent visit was full of friendly interactions and comfortable waiting period. Thank you for choosing Gunther Kia for all your vehicle's service needs.

March 11, 2019

I feel ripped off! I had a check engine light, my husband took in the car and they charged him $130 to check the light. $130 is a lot to be told the job is over a thousa More

by MSAMUELS0786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maylene Nieves
Mar 15, 2019 -

Gunther Kia responded

MSAMUELS0786, thank you for reaching out. We have looked at our records and would like the opportunity to further explain your visit. Your vehicle was here on 2/25/19 and was diagnosed for needing an O2 sensor and catalytic converter to start. Checking further, we noticed your vehicle still had an emissions warranty which is 8years/80,000 miles and that the catalytic converter would be covered under that warranty. We also explained that a simple code pull would have been no charge but the full diagnostic fee to determine why the code was on is $130. It is our understanding that you have been in contact with our service department and will be towing your vehicle to us in order to replace the catalytic converter (under the 8/80 warranty). Because you have already paid the diagnostic charge of $130, we will install the O2 sensor for no additional labor. If you should have any additional questions please give us a call. Thank you.

March 11, 2019

Awesome Joe has always been outstanding on every level,,, Cant say enough in words but he is one of a kind.makes you feel good about doing business with Gunth More

by STAN5846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Heredia
Mar 11, 2019 -

Gunther Kia responded

Stan, it is important to feel good about who you do business and the service you receive. We are proud to have earned your business through the one of a kind experiences Joe has supplied you with. We thank you for your kind words and your 5-star review.

March 11, 2019

Exceptional Service & Competent Staff In February, I purchased a 2018 Stinger Premium. I brought it in to replace a door screw and provide me with 2 new headrests that were overlooked dur More

by TJMAXX4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Stokes, Joe Heredia
Mar 11, 2019 -

Gunther Kia responded

TJMAXX4, it is great to know we were of tremendous help in assisting you with this matter. With our prompt and responsive procedures, we were able to properly order and replace the parts your Stinger had been needing. Thank you for expressing the exceptional service you received from Joe and Neil as well as sharing your 5-star experience with others.

March 08, 2019

10,000 Miles All was very well except that I was not offered a complimentary car wash. Perhaps I was mistaken about that being part of the service. Joe was very More

by OSCAR.ALEDRO35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Heredia
Mar 08, 2019 -

Gunther Kia responded

Oscar, you are correct. Along with your vehicle's service visit, you are entitled to our complimentary exterior car wash. As we are happy to hear how helpful Joe had been to you, we suggest reaching out to our dealership and inquiring about your car wash concerns. We thank you for servicing with Gunther Kia as well as providing us with your feedback.

March 08, 2019

Awesome I really enjoyed the service I received while getting my car repaired at Gunther. Kenny Lopez was amazing! He was very knowledgeable, kind, respectful More

by EBONYGAUSE28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Lopez
Mar 08, 2019 -

Gunther Kia responded

Ebony, we are so happy to have earned your satisfaction through the superb level of customer service you received. Thank you for taking the time to write to us and share how Kenny was able to make your visit so awesome!

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