Gunther Volkswagen of Fort Lauderdale

Don't get me wrong, Jeremy is great to work with, and it pains me to write this review because he has been nothing but pleasant and helpful to me. The problem is that their service department is incompetent pains me to write this review because he has been nothing but pleasant and helpful to me. The problem is that their service department is incompetent. I have taken my last two cars there exclusively for (warranty) service, and they not only have struggled to fix the issues, they have inevitably messed something else up along the way. One issue caused them to have to replace a steering wheel, a visor, a headliner, a door sill, and a wind guard - all because they damaged them while "fixing" the car. And by "fixing", I mean that two years later the problem still exists. More

Jeremy Rapp is the friendliest service adviser I've ever experienced. He's genuinely concerned about the problems and issues you come to him with about your vehicle, and will just about bend over backwards experienced. He's genuinely concerned about the problems and issues you come to him with about your vehicle, and will just about bend over backwards to make you feel at home over at Gunther. To be honest, the only reason I don't shop around between dealerships for better value on parts, and labor is Jeremy. More

Terrible used car department, mainly the used car manager (Pete Ungerland.) He is an unreasonable sales manager. We bought an almost brand new car and within the 1st week, we had to take it back to get servi (Pete Ungerland.) He is an unreasonable sales manager. We bought an almost brand new car and within the 1st week, we had to take it back to get serviced for different reasons. First, as we drove off for the first time in the vehicle, there was a noise coming from the rear of the car like something was loose. The service department found the problem and got it fixed. Then, less than a week later, the engine light came on. Again, I woke early to take it to service and they told me that it was the intake manifold (not a small engine part) that was defective and needed to be replaced. this would take about two hours. I waited and they came back around two hours and told me that it was going to take longer. I waited until at the shop until after lunch time, when they told me that it was ready. Got in the car and drove off and when I am getting home the car starts to make a noise like air blowing, coming from the engine. I accelerated and the car started to buck. A few minutes later, the engine light is back on. Needless to say, thinking that we were buying an almost new and reliable car, the whole family is thinking, we don't want this car anymore. To make a long story short, after taking the car back to service, my wife and I went to the sales manager (Pete Ungerland) to tell him this and ask him to be reasonable and let us change the car. I asked him to find me a similar car, same model and features, about the same millage and year, and to provide me with a rental car meanwhile. His answer was of course "no way." You may understand our frustration: all the inconveniences, missing work, driving back and forth, wasted time, unreliable car, nervousness of having purchased a car which has a major problem in the engine and on top of that, the manager not wanting to work with us and receive and get us another car..... More

My daughter's four year old VW with 60k miles was taken to Gunther VW service department.(I purchased the car new) The AC system was taking to long to cool the car. She was told the compressor, blower mot to Gunther VW service department.(I purchased the car new) The AC system was taking to long to cool the car. She was told the compressor, blower motor, and rear brakes needed to be replaced and the cost will be $1600.00. When notified that the car was ready the cost of the repairs had risen to over $2200.00 with tax. According to Gunther the cooling fans also failed and were replaced. Ron Verdetto, service manager agreeded that VW compoments should have better reliability and suggested I contact VW since so many AC parts failed and they MIGHT help with the cost of repairs. VW did not help with the cost of the repair, a waste of my time. I rate the car as having very poor reliability and Gunther simply doesn't care. More

Overall the dealership experience is pleasant. There are no pushy sales people, and the deals are pretty decent. And there may be a reason for that, because when you go to the business office to sign the pa no pushy sales people, and the deals are pretty decent. And there may be a reason for that, because when you go to the business office to sign the papers they try to get you to pay extra unknowingly. This led me to believe they were being dishonest. At least this was the experience I had. I got a fairly good deal on a new Volkswagen without much haggling at all. When I got to the business office to sign the loan papers the person there put a piece of paper in front of me with all of my payment options which included all the possible extended warranties and options. The person said nothing. He did not advise me that those extended warranties were optional. He waited to see if I was stupid enough to think I had to purchase one of them. I told him that they were optional and did not want any of them. He then proceeded to quote me a monthy payment that was higher than what I was quoted in the salesroom. This was at a set interest rate. It turned out he was trying to sneak another option in on the deal, which I had to reject once again. As if that was not enough, I read the papers one final time and noticed that vehicle etching was being added without my knowledge or consent. They may treat you well in the showroom but, be careful in the business office. More

Very helpful in finding the vehicle with the options my wife wanted. Was a "no pressure" sales attitude. We talked about a deal then my wife and I wanted to discuss it and said we would get back to them. wife wanted. Was a "no pressure" sales attitude. We talked about a deal then my wife and I wanted to discuss it and said we would get back to them. We left and let it sink in and made the decision to do the deal and went back a few hours later and did so. Many other dealers would not let you do that and pressure you to stay and do a deal then. This was very much appreciated. Kirk was patient and ended up staying late to ensure we left with the new car satisfied. More

I was fully satisfied with my experience purchasing a new car from Gunther Volkswagen of Fort Lauderdale and with my sales representative, Mr. Brett Delagrange, and their Internet manager, Mr. Kirk Jackson. car from Gunther Volkswagen of Fort Lauderdale and with my sales representative, Mr. Brett Delagrange, and their Internet manager, Mr. Kirk Jackson. They were able to answer all my questions and to match the price from another dealer. More

The dealership made the purchase of my new Jetta very easy. The trade for my used car was fair and the follow up service has been excellent. We are repeat Jetta owners because of the safety and reliabi easy. The trade for my used car was fair and the follow up service has been excellent. We are repeat Jetta owners because of the safety and reliability of the car. I took my daughter's car in for the one year service and it was quick and easy to get into and out of the dealership. More