Classic bait and switch tactics by Anthony. My wife and I came in to lease an XC 60. We worked with a sales associate named Anthony. After visiting the dealership several times, I sat down with Anthony and the finance manager. As we talked through the deal, they promised to take her existing Mercedes GLK and pay off the rest of it's lease (a couple more months), and that we would have to pay nothing to do that. They promised that the monthly payment of $630 would be it. I repeated this back to them numerous times with consistent confirmation. I told them I wanted to take a little more time to think and they persisted with urgency. the finance manager pointed to their daily sales log and said "we've had a great day, and I want to make it even better, so we're willing to make this great deal for you." That evening, Anthony came to deliver the car and pick up the Mercedes. he shoved a seemingly endless amount of papers in front of my wife to sign in rapid succession. we had the car and thought all was well.
A couple weeks later, we received a bill from Mercedes for $1,200. it included a "disposition charge" of almost $700, a charge for $350 for a "missing" second key, which we did give them, and they later "found", along with a few other random fees. I called Anthony, who was suddenly difficult to contact, and explained that this was not what we discussed, and that there must be some sort of mistake. I sent him the papers from Mercedes and he said he'd look into it. After chasing him down again, he said that our "deal" did not include them paying these various fees. I explained the understanding we had in the finance office that they would cover "ALL" of the costs associated with turning in the Mercedes. I reiterated to Anthony that I did repeat myself several times. He became very defensive and condescending, explaining that he had a piece of paper, which said they would not be paying these fees. he went on to say "you've leased cars before, you should know how this works." I responded, that though I have, it is not my job, or my business. they knew xxxx well what they were and were not doing, and they hid behind this one piece of paper to justify it. I explained that they obviously wrote the paperwork up in a much different fashion than was discussed, then shoved them in front of my wife to sign without having a chance to review. I continued to plead with Anthony to honor his word, and that of their finance director, and was met with nothing but excuses and belittling comments.
The car is great, but if you shop here, please be careful to read everything and do not take their word for truth. I do not like writing bad reviews, but i feel it necessary to help people avoid these kinds of experiences. even after offering to split the costs with them, they didn't budge one penny.