Ford of Kendall

Horrible experience. I cannot stress enough, stay away. I've left a longer in depth review on google. In a nutshell, April 2022 I purchased a truck from Ford of Kendall. I cannot stress enough, stay away. I've left a longer in depth review on google. In a nutshell, April 2022 I purchased a truck from Ford of Kendall. During the process of conversing with the online salesman (I live 4 hours away) I requested a few simple maintenance items to be done upon me submitting my deposit to lock in the purchase of the vehicle. When I arrive to the dealer after a 4 hour drive I immediately notice the poor cosmetic condition of the vehicle the salesman failed to be transparent about. Trying to stay open minded we take a test drive and couldn't help but notice on the highway over 65mph the vehicle felt incredibly unstable. Stupid enough AND in dire need of a vehicle to get back to everyday life I buy it anyways. In the midst of driving back home I had several mechanical malfunctions indicators illuminate on my dash. Upon arriving home I pull the air filter out and drain the motor oil and quite frankly both look like they have never been serviced before. (Pictures included on google review) Overall I think this may be the first negative review I have ever wrote in my entire life but I cannot stress enough how important it is to not do business with these people. Unless you want this type of outcome $50k later... More

No sirve. Lo que hacen los mecánicos. Creo que es deconsiderado. Llevar un carro y no le arreglen las partes bien. Decepcionado . A demás del tiempo que Lo que hacen los mecánicos. Creo que es deconsiderado. Llevar un carro y no le arreglen las partes bien. Decepcionado . A demás del tiempo que se demoran. Para mí. No le doy ni una estrella. Creo que deberían los Maneger ver esta situación. . Esto es horrible. More

TERRY PINEDA IS AMAZING! ! KEEP UP THE GREAT WORK VERY SATISFIED CUSTOMER IRA J AMAZING ! KEEP UP THE GREAT WORK VERY SATISFIED CUSTOMER IRA J AMAZING More

They sent crazy amount of email spams. I've never received any answer for my questions. Even getting much more unrelated marketing calls since I submitted my phone number to them. Just d I've never received any answer for my questions. Even getting much more unrelated marketing calls since I submitted my phone number to them. Just don't bother them! More

Worst car purchasing and service experience I've ever had! My car is now waiting for a transmission problem to be diagnosed. WITHOUT A SPECIFIC DEADLINE, the dealership claims that it only has one mechan had! My car is now waiting for a transmission problem to be diagnosed. WITHOUT A SPECIFIC DEADLINE, the dealership claims that it only has one mechanic available, and that the car must remain there in a waiting line for which it is unknown how long it will be. Absurd. They sold me the extended warranty, I bought the more expensive one and it doesn't even cover a spare key, and it says in the report that YES it would be covered if necessary, as the car vendor and the extended warranty vendor told me that YES!! it will be covered!!!! Bad experience with this dealership!!!! UNACCEPTABLE!!! More

bad service, bad work, very bad customer service, Do not buy or rent cars in this place, it is the worst in Miami. buy or rent cars in this place, it is the worst in Miami. More

Me agrada saber que hay muchos que se quejan de este dealer donde por internet te ofrecen y te engañan y toman toda tu informacion personal ( Ojala y no sea para venderla como es comun en la internet ); dealer donde por internet te ofrecen y te engañan y toman toda tu informacion personal ( Ojala y no sea para venderla como es comun en la internet ); y luego te hacen muchas llamadas para que vayas al dealer que estas aprobado. Pierdes el dia y te llevas la desagradable sensacion de que te usaron de pelota, ademas de muchas disculpas que te regalan gratis. Es una experiencia bien desagradable y es una pena que se lo continuen haciendo a muchas mas personas. No lo recomiendo a nadie. More

I would give Ford of Kendall MINUS 5 stars they are the WORST dealership I have ever used!!!!!!!!!!! My auto start/stop was not working so I took it to Ford of Kendall (Frank Granda) a year and half ago WORST dealership I have ever used!!!!!!!!!!! My auto start/stop was not working so I took it to Ford of Kendall (Frank Granda) a year and half ago. Long story short they diagnosed it wrong the first time plus even told me at one point I need a whole new engine. I was under warranty when this started but not anymore....but they told me "not to worry about it they would get it fixed even if they had to pay for it themselves." But that was a LIE now they refuse to fix it at all. STAY AS FAR AWAR FROM FORD OF KENDALL....THEY LIE AND ARE IMPOSSIBLE TO GET IN TOUCH WITH. More

BUYERS REVIEW: DISGRACEFUL. INCOMPTENT. UNRESPONSIVE. - Purchased a vehicle. Paid in full. They FAILED to register it within the required 30 day time period. As the 30 day mark INCOMPTENT. UNRESPONSIVE. - Purchased a vehicle. Paid in full. They FAILED to register it within the required 30 day time period. As the 30 day mark quickly approached, I reached out several times inquiring about the status of my registration/title. They never responded to anything. They couldn't respond to my concerns but their employee Alex Marquez (who isn't even a dealer) had no shame in sending me a text message 24 days post purchase asking "If I was still looking to buy or lease a vehicle." The title clerk was NO BETTER. She finally contacted me only AFTER I sought assistance from my local DMV when my registration expired. She offered no apology no nothing, knowing full well I was UNABLE TO DRIVE THE VEHICLE I PAID FOR IN FULL due to Ford of Kendall's incompetence. To add insult to injury, she informed me Ford of Kendall didn't even have my title at the time I purchased my vehicle. She said "we just received the title today." The title came from a different dealership! In other words, Ford of Kendall sold a vehicle WITHOUT POSSESSING THE TITLE. It took my registration expiring, and for my local DMV to contact Ford of Kendall for a resolution. However, I've still been contacting Ford of Kendall for well over a month requesting copies of all documents I signed when I purchased my vehicle. Copies I'm entitled too. They are still refusing to send them. They've left me no choice but to file a complaint with Region 10 Motor Vehicle Field Operations. ZERO OUT OF FIVE STARS. I'll continue to NOT recommend Ford of Kendall to anyone. I'm beyond DISGUSTED with the way I've been treated. - I've received better customer service at McDonald's. More

Stay away from Ford of Kendall. They run their business without treating customers as humans and are extremely deceitful. I am a first-hand example of it. I don't know how they are They run their business without treating customers as humans and are extremely deceitful. I am a first-hand example of it. I don't know how they are able to sleep at night, knowing that they take advantage of other people. I will strongly recommend to anyone who is thinking of doing business with them to stay away. There are plenty of great dealers in the area. Let me share what happened with me. I was looking for a car for my college-going son, and I saw a car on their website that would fit a student car budget. I sent an inquiry about the availability of the car and shortly received a message from Alex Marquez, who said he was contacting me from Ford Of Kendall and wanted me to come for a test drive. We spoke over the phone, and in a very trusting fashion, I explained our situation to him. He said, "No problem, just tell me what time you will come, and I can show you the car." Their dealership was an hour away, and we agreed on a time. In the summer heat and during rush hour, I drove to their hour-long dealership. As soon as I reached their dealership parking lot, I sent Alex a message that I had arrived. There, I found out that he doesn't sit at the dealership and is just an internet salesperson. I was disappointed because on the phone, he gave me the impression that he would show me the car, but he knew that he would never deal with me. Maybe I'm from the old school, and I have a doctorate in Business Management too. I believe that relationships are key to running a successful and long-lasting business. This guy, just for a limited motivation, put the whole dealership's brand at stake, and of course, he didn't do it alone; this is how this dealership has a setup model to bring customers. What disappointed me the most was when I met the local car salesperson in the dealership, and he asked me why I was there. They had no idea why I was there. He was not aware of the specific car with whom I exchanged several messages and spoke on the phone with Alex; he had no idea. And when I tried to explain the whole deal to the local salesperson in the dealership, I felt like he knew this model well, and he couldn't care less that I drove from a long distance. This showed to me that not only Alex but also this guy at the dealership has zero customer values. In this day and age of the internet, dealerships like them cannot fool customers like us. Hence, it is important they don't repeat playing the same game with other customers, and we expose what they are up to. Mind you, there are plenty of dealerships that do business treating customers like humans and value their satisfaction and feelings. But now, I know Ford Of Kendall is not one of them. I can bet the people or the owner who started Ford Of Kendall, if they find out that this is how their business deals with customers, would be deeply disturbed by what their business has become. Again, stay away from them if you respect yourself and your self-esteem. More